Our Reviews
Micahel N|2025 GMC Yukon
Confirmed Sales Customer
1/24/2025
Everyone was great
Jason Ksczanowicz
1/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Cazenovia, NY
Steven D|2025 GMC 2500HD Sierra
Confirmed Sales Customer
1/23/2025
No bs to deal with. Nice experience
Jason Ksczanowicz
1/23/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
La Fargeville, NY
Jillian G|2025 GMC GMC Terrain
Confirmed Sales Customer
1/24/2025
All of the staff was helpful and accommodating. Made the experience quick, easy, and painless
Jolene Vitto
1/25/2025
Hi there, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC LLC. We're happy we could meet your expectations! Congratulations on your new vehicle!
Rochester, NY
James C|2022 GMC 1500 Sierra
Confirmed Service Customer
1/25/2025
Truck was taken in and work started very quickly. All work was finished in a timely manner.
1/27/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Robert M|2025 GMC Sierra 1500
Confirmed Sales Customer
1/26/2025
Positive
Jolene Vitto
1/27/2025
Hi, we really appreciate your positive review! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Nancy G|2025 Buick Enclave
Confirmed Sales Customer
1/28/2025
We love working with Dan Lenox and his team at Bob Johnson. Straightforward and friendly, easy to understand and they explain all the details. This is our second car experience with them and won’t be the last.
Daniel Lennox
1/28/2025
Hi there, thank you so much for your positive comments about Dan and Bob Johnson Buick GMC LLC! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
pittsford, NY
Lisa N|2025 Buick Encore GX
Confirmed Sales Customer
1/28/2025
Excellent service!
Samuel Singleton
1/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Stephanie F|2024 Buick Envision
Confirmed Sales Customer
1/29/2025
Very accommodating
House Salesperson
1/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Massena, NY
Warren D|2024 GMC Canyon
Confirmed Sales Customer
1/24/2025
Sales and fiance was very nice and friendly to deal with.
Tyler Flanagan
1/24/2025
Hi, your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Linda R|2025 GMC 1500 Sierra
Confirmed Sales Customer
1/24/2025
Andrew was an exceptional sales rep
Andrew Terrigino
1/25/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Hilton, NY
Erick Y|2024 GMC Terrain
Confirmed Service Customer
1/27/2025
Quick, friendly and true.
1/27/2025
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Penfield, NY
Deborah B|2024 Buick Encore GX
Confirmed Service Customer
1/27/2025
Great service, friendly and efficient.
1/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Holley, NY
Vernice W|2025 Buick Envision
Confirmed Sales Customer
1/29/2025
It was on point from start to finish
Samuel Singleton
1/30/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Rochester, NY
Jonathan F|2025 GMC 1500 Sierra
Confirmed Sales Customer
1/30/2025
Jason kaz is amazing!
Jason Ksczanowicz
1/31/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Joan K|2025 Buick Encore GX
Confirmed Sales Customer
1/30/2025
Excellent experience!
Daniel Lennox
1/31/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
ROCHESTER, NY
Charlie P|2024 Buick Envision
Confirmed Sales Customer
1/31/2025
Bob Johnson Buick has the best sales people and service
Jonathan Hillengas
1/31/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Hilton, NY
Mikol D|2024 GMC Canyon
Confirmed Sales Customer
1/31/2025
No sales bs, straightforward customer service
Andrew Terrigino
1/31/2025
We sincerely value your business and look forward to your next visit! Hello, thank you for sharing your positive experience!
Rochester, NY
Susan S|2025 Buick Envision
Confirmed Sales Customer
1/31/2025
Jolene Vitto was excellent, she took the time to go over every step with me. This was my very first purchase of a car in the US and the first major decision I had made since my husband passed away in December 2024. The dealership was clean and very professional looking, as was everyone I came into contact with.
Jolene Vitto
1/31/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle!
Liverpool, NY
Diana S|2024 Buick Encore GX
Confirmed Service Customer
1/31/2025
My appointment was handled professionally and efficiently.
1/31/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rochester, NY
Marcea N|2023 GMC Acadia
Confirmed Service Customer
1/31/2025
Kept me up to date on what was happening with my vehicle which was nice. Only thing is they had to order a part so now when it comes in we have to go back again.
1/31/2025
Thank you so much again for your feedback! We hope you have a great day!
rochester, NY
Lynn S|2023 Buick Envision
Confirmed Service Customer
1/31/2025
As always, complete and excellent service. Matt Gerhardt is always well organized and very helpful.
1/31/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Linda R|2024 Buick Encore GX
Confirmed Sales Customer
1/31/2025
Andrew was fantastic. This was our 3rd vehicle we leased through Andrew because he takes his time with us, never makes us feel pressured, and works within our means. I will definitely be back in the future!
Andrew Terrigino
2/4/2025
Hello, we're happy to hear you had such a positive experience with our team! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hilton, NY
Heidi K|2025 Buick Envision
Confirmed Sales Customer
2/1/2025
Jonathan was awesome!
House Salesperson
2/3/2025
Hi, thanks for your praise and kind comments about our team. Congratulations on your new vehicle!
Rochester, NY
Gerald D|2025 Buick Encore GX
Confirmed Sales Customer
2/2/2025
salesperson was very professional
Samuel Singleton
2/3/2025
Hi, we are very happy we could provide you with a positive experience! Congratulations on your new vehicle!
Rochester, NY
Joel W|2024 GMC 1500 Sierra
Confirmed Service Customer
2/2/2025
In and out for service on time. Thanks Greg the service manager and jack sessions service rep.Thanks Bobjohnson dealership as always.
2/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Hamlin, NY
Nicholas C|2024 GMC Terrain
Confirmed Sales Customer
2/2/2025
Check and Sam were super helpful. Will definitely be coming back
Samuel Singleton
2/3/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Jamarr C|2025 Buick Envista
Confirmed Service Customer
2/2/2025
Good
2/3/2025
Hi, thank you so much for your high rating. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
James Z|2022 GMC Acadia
Confirmed Service Customer
1/30/2025
Great place to buy a car
1/30/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Spencerport, NY
Larry S|2017 GMC Terrain
Confirmed Service Customer
1/30/2025
Great customer service!
1/30/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Wayne M|2025 GMC Terrain
Confirmed Sales Customer
1/30/2025
The salesman Steve Vieira was great to work with leasing my wifes new SUV . I will definitely go back to that store when it’s time for my next purchase
Steven Vieira
1/30/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Spencerport, NY
Matthew S|2025 Buick Encore GX
Confirmed Sales Customer
1/30/2025
Al is amazing to work with on a car purchase.
Alfred Vieira
1/31/2025
Thanks for highlighting AL,who helped make this such a great experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Hilton, NY
Ellen B|2023 Buick Envision
Confirmed Service Customer
2/3/2025
Jack, and others, are always a pleasure to work with! Thank you!
2/3/2025
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
Adams Basin, NY
John G|2025 Buick Encore GX
Confirmed Sales Customer
2/3/2025
Sam was very helpful and was easy to work with..
Samuel Singleton
2/4/2025
Hi, your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Aleah V|2024 GMC Acadia
Confirmed Sales Customer
2/3/2025
Jason made buying a new car easy!
Jason Ksczanowicz
2/4/2025
Hello, we really appreciate your feedback! Congratulations on your new vehicle!
Hilton, NY
Kaleigh S|2025 Buick Encore GX
Confirmed Sales Customer
2/3/2025
Dan and Logan were fantastic to work with, made everything so easy and really pulled out all the stops for me. Appreciate their helps so much!
Daniel Lennox
2/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some of our staff who helped make this such a great experience!
Rochester, NY
Rosalyn L|2025 Buick Encore GX
Confirmed Sales Customer
2/3/2025
My salesman and his helper were amazing. I felt very comfortable around them and they showed me how to work my car and I will be back for another one.
Jason Ksczanowicz
2/4/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience!
Spencerport, NY
Todd P|2025 GMC 2500HD Sierra
Confirmed Sales Customer
2/3/2025
My fourth vehicle over 30 years. Jason and his crew helped and was the best
Jason Ksczanowicz
2/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Auburn, NY
James C|2025 GMC Terrain
Confirmed Sales Customer
2/3/2025
Excellent, Rich Held, Joey Grimshaw, Dan Lennox, all worked to give us a great buying experience!
House Salesperson
2/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Joan R|2025 Buick Encore GX
Confirmed Sales Customer
2/3/2025
The process for the car lease was smooth and easy. Jason and Mike were great! Will lease again from them in the future.
Jason Ksczanowicz
2/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Holley, NY
Allison P|2025 Buick Encore GX
Confirmed Sales Customer
2/11/2025
I was completely satisfied with the service from Jason and the whole team. I highly recommend using them for your next car!
Jason Ksczanowicz
2/11/2025
Hi there, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC LLC. We're happy we could meet your expectations! Congratulations on your new vehicle!
Rochester, NY
Nicole B|2024 GMC Sierra 1500
Confirmed Sales Customer
2/11/2025
Dan Lennox is awesome to work with! Everything was ready to go, and we were out the door quickly.
Daniel Lennox
2/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Ontario, NY
Mahiah G|2024 Buick Encore GX
Confirmed Sales Customer
2/11/2025
The sales person was very patient and with me. He made me feel comfortable
Andrew Terrigino
2/13/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Rochester, NY
Joseph C|2025 GMC 1500 Sierra
Confirmed Sales Customer
2/13/2025
Easy process, friendly staff, I will definitely be returning in the future.
Samuel Singleton
2/13/2025
We appreciate your positive review about your recent experience with us! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Michael R|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
2/13/2025
Andrew fast and efficient, i purchased the truck with out ever seeing it and it was exactly what i was told when i did come to pick it up.
Andrew Terrigino
2/13/2025
Hi there, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC LLC. We're happy we could meet your expectations! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Holland, NY
Matt W|2025 Buick Encore GX
Confirmed Sales Customer
2/4/2025
Great experience
Jason Ksczanowicz
2/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Holley, NY
Kelly B|2025 GMC Sierra 1500
Confirmed Sales Customer
2/4/2025
Great communication and deal made with Amy!
Amy Zimmer
2/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Newcomb, NY
Thomas F|2025 GMC Terrain
Confirmed Sales Customer
2/4/2025
It was great
John Culotta
2/4/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Brockport, NY
Timothy W|2025 GMC 2500HD Sierra
Confirmed Sales Customer
2/4/2025
The overall experience from the time I walked in till the day of delivery was great. Everything went smooth without the feeling of being pressured into the sale.
Daniel Lennox
2/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle!
Spencerport, NY
Larry W|2024 Buick Envision
Confirmed Sales Customer
2/4/2025
Made a deal in less than one hour very happy
Tyler Flanagan
2/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Brockport, NY
Timothy B|2024 GMC Sierra 1500
Confirmed Service Customer
2/12/2025
Na
2/13/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Batavia, NY
Maricela M|2025 Buick Encore GX
Confirmed Sales Customer
2/13/2025
Logan is an excellent representative of your organization. He was professional and felt he was informative but not pushy. This is why I purchased my vehicle. He seemed trustworthy because he would answer every question I asked and made me feel as if I could ask about everything.
House Salesperson
2/13/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
William S|2024 GMC Canyon
Confirmed Service Customer
2/13/2025
Scott did a great job getting my truck fixed
2/14/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
HILTON, NY
David S|2025 GMC Terrain
Confirmed Sales Customer
2/14/2025
Perfect! Sam Singleton did a great job of explaining the options on my new terrain and was very thorough showing me differences in the instrument cluster compared to my prior Terrain. He was also very thorough yet efficient in explaining pricing and completing paper work.
Samuel Singleton
2/14/2025
Hello, we're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hilton, NY
Marjorie A|2025 GMC Terrain
Confirmed Sales Customer
2/14/2025
Everyone was nice and work hard to get me a good deal
Jason Ksczanowicz
2/15/2025
Hello, thank you for your kind words and this wonderful review! Congratulations on your new vehicle!
Rochester, NY
Carl T|2025 GMC 1500 Sierra
Confirmed Sales Customer
2/14/2025
one of the best experiences I've had purchasing a new vehicle, no pressure from sales and they worked with me on my trade in. hats off to Bob Johnson and their employees' great job everyone.
Brian Bassett
2/15/2025
Hi there, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC LLC. We're happy we could meet your expectations! Congratulations on your new vehicle!
HILTON, NY
Jennifer A|2025 GMC Terrain
Confirmed Sales Customer
2/14/2025
This is my 3rd or 4th car, that I got from Jolene. Always like to deal with her.
Jolene Vitto
2/15/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Thomas P|2025 Buick Envision
Confirmed Sales Customer
2/15/2025
When I walked into your show room I was greeted with a hello . My sales person treated me great I felt at home
Jolene Vitto
2/15/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Shannon Z|2025 GMC Terrain
Confirmed Sales Customer
2/15/2025
I stopped into the dealership to take a quick look at vehicles due to my upcoming lease ending. Andrew T was able to meet with me briefly before another customer appointment and without me giving my name remembered the vehicle previously leased and inquired about some of the features that I opted for last time and what I was looking for this time now. He showed me a vehicle in the showroom to get my input and said he would pull some numbers together for me. That same afternoon he called with numbers in my price range and I scheduled an appointment for a test drive. After the test drive we looked at color and availability options and started the lease. Andrew was very patient in explaining the new technology and made me feel like a VIP throughout the entire process!
Andrew Terrigino
2/15/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Louis S|2024 GMC Terrain
Confirmed Sales Customer
2/17/2025
We could not be more pleased. Jason and Mike worked so well as a team to make our purchase as smooth as possible. Joe was also very helpful!
Jason Ksczanowicz
2/17/2025
Hello, we're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle!
Rochester, NY
Chad G|2025 GMC 2500HD Sierra
Confirmed Sales Customer
2/18/2025
Great experience ,very pleased for my first time dealing with bob Johnson group. ..My sale's man Samuel singleton was able find me a truck to meet my needs an had everything done in timely fashion. I made trip up there 1.5 hr drive for me .and in snow storm ,sam made everything quick an painless . Very happy . (That man deserves a raise). I'll be referring ppl for future vehicle needs
Samuel Singleton
2/18/2025
Thanks for highlighting Sam! We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC LLC Congratulations on your new vehicle!
Bath, NY
Geradeen P|2025 Buick Encore GX
Confirmed Sales Customer
2/15/2025
Very helpful. Explained the features of the car. Looked for the best car for the budget!!!
Daniel Lennox
2/15/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Rochester, NY
Deborah A|2025 GMC Terrain
Confirmed Sales Customer
2/16/2025
It's bad weather that night but they hang in there to the end.
Jason Ksczanowicz
2/17/2025
Hello, thank you for sharing your positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Aubrey O|2023 Buick Encore GX
Confirmed Service Customer
2/17/2025
Friendly staff and got the job done quickly
2/17/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
williamson, NY
Anne Z|2022 GMC Terrain
Confirmed Service Customer
2/18/2025
friendly, courteous and efficient. Was in and out of there in no time!
2/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Greece, NY
Jeffrey H|2024 GMC Sierra 1500
Confirmed Service Customer
2/19/2025
Usually great!!! This time - took 1hour 35 minutes for oil change/tire rotation. Being first at 7:45 am I would think this may have been shorter. Also, diesel fluid not topped off along with leaving dealership and having my sensor go off saying my tire was low. Think this should have been checked.
2/20/2025
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC LLC
Rochester, NY
Mark L|2024 GMC Canyon
Confirmed Sales Customer
2/19/2025
Very friendly and easy to work with.
Andrew Terrigino
2/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Pete F|2024 GMC Sierra 1500
Confirmed Service Customer
2/20/2025
Easy as it gets
2/20/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Jordan C|2025 GMC Terrain
Confirmed Sales Customer
2/20/2025
Dan was fantastic to deal with, got me in and out with what I wanted to lease.
Daniel Lennox
2/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Rochester, NY
Richard R|2024 Buick Encore GX
Confirmed Sales Customer
2/25/2025
John Culotta was great answering all my questions.
John Culotta
3/1/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Angelo P|2025 Buick Envision
Confirmed Sales Customer
2/25/2025
Everyone was kind and courteous and willing to work with me to find the best deal and option for me.
Samuel Singleton
3/1/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Le Roy, NY
Corinne K|2024 Buick Encore GX
Confirmed Service Customer
2/25/2025
Fast and friendly. Thank you
3/1/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Brockport, NY
Richard W|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/26/2025
Salesman was very helpful.
Maxwell Clyburn
3/1/2025
Hi there, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle!
rush, NY
Pamela T|2024 Buick Encore GX
Confirmed Service Customer
2/26/2025
Very friendly and helpful
3/1/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
rochester, NY
Eric K|2025 GMC Sierra 1500
Confirmed Sales Customer
2/27/2025
everything went smoothly
Jason Ksczanowicz
3/1/2025
We appreciate your positive review about your recent experience with us! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Almond, NY
Francine M|2022 GMC Terrain
Confirmed Service Customer
2/27/2025
My car was serviced in a timely manner and I always have a friendly staff
3/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Brittany S|2023 GMC Acadia
Confirmed Service Customer
2/27/2025
I always have a great experience with service. I've been with you guys since you were "Doan" and I've never been disappointed. Thank you for all that you do!
3/1/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Stephen M|2025 Buick Envista
Confirmed Sales Customer
2/27/2025
The entire team was excellent especially my salesman Jason!
Jason Ksczanowicz
3/1/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Hilton, NY
Laura C|2025 GMC Sierra 1500
Confirmed Sales Customer
2/27/2025
This is our second vehicle that we have gotten from Steve. Our experience was professional, thorough and an overall smooth process. We will continue to use Steve on future purchases and highly recommend him to family and friends!
Steven Vieira
3/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Webster, NY
Christine C|2024 Buick Encore GX
Confirmed Sales Customer
2/18/2025
Andrew is awesome! Only met with him twice and he was able to get me exactly what I wanted. Quick and painless
Andrew Terrigino
2/18/2025
Hi, thanks for your praise and kind comments about our team. Congratulations on your new vehicle! We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC LLC
Rochester, NY
Emily W|2025 Buick Envision
Confirmed Sales Customer
2/18/2025
Everyone is so friendly and helpful
Daniel Lennox
2/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Glenn M|2023 Buick Envision
Confirmed Service Customer
2/20/2025
Inspection was done quickly. I was treated very well.
2/20/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Clifford K|2022 GMC 1500 Sierra
Confirmed Service Customer
2/20/2025
As usual prompt and courteous.
2/20/2025
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
Webster, NY
Brenda P|2020 Buick Envision
Confirmed Service Customer
2/24/2025
Short wait time, friendly professional staff.
2/24/2025
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
NORTH CHILI, NY
Gracia L|2025 Buick Encore GX
Confirmed Sales Customer
3/3/2025
Very happy with sales staff.
Samuel Singleton
3/3/2025
Hi, thank you so much for the positive review! Congratulations on your new vehicle!
Batavia, NY
Brian D|2025 GMC Sierra 1500
Confirmed Sales Customer
3/3/2025
Very quick and easy transaction
Daniel Lennox
3/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Spencerport, NY
Gail C|2025 GMC GMC Terrain
Confirmed Sales Customer
3/3/2025
No pressure made to purchase a vehicle worked with me to receive everything I wanted for my new lease. Pick up was very easy with my salesman working with me before hand to make the process quick
Jason Ksczanowicz
3/3/2025
Hi, we are very happy we could provide you with a positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hilton, NY
Erica F|2025 Buick Envision
Confirmed Sales Customer
3/3/2025
I had an all over great experience. Sam was a wonderful salesman! Would definitely go back and also refer to friends and family in the future!
Samuel Singleton
3/3/2025
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit! Congratulations on your new vehicle!
Grand Island, NY
Patricia S|2025 Buick Envision
Confirmed Sales Customer
2/28/2025
My experience with Dan Lennox was terrific. Also his assistant Chris was extremely helpful in showing the features of my new vehicle. I have worked with Dan in the past, his personal attention to detail is remarkable. Thanks Dan and Chris. Pattie S.
Daniel Lennox
3/1/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Congratulations on your new vehicle!
Rochester, NY
Stephen W|2023 Buick Envision
Confirmed Service Customer
3/1/2025
quick service
3/1/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Irondequoit, NY
David C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/3/2025
Friendly respectable people
Daniel Lennox
3/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
churchville, NY
Jacklyn D|2024 Buick Encore GX
Confirmed Sales Customer
3/3/2025
my experience with Jonathan Hillengas again was a great experience. I walked into Bob Johnson and requested Jonathan right away. He has always been exceptional in my past experience. He always makes sure I am well informed and assures I have a good understanding of the process.
Jonathan Hillengas
3/4/2025
Hi, we are so happy to read such a great review about Jonathan. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hamlin, NY
Karen Q|2025 GMC GMC Terrain
Confirmed Sales Customer
3/5/2025
it was a pleasure working with eveyone at the dealership,Brian was awesome to work with,he really had patients with me while i was trying to make the right choice for me,also working with logan and drew made it easier for me also
Brian Bassett
3/6/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. Congratulations on your new vehicle!
Rochester, NY
Anthony D|2025 GMC 1500 Sierra
Confirmed Sales Customer
3/6/2025
Andrew was very helpful, I have a great experience.
Andrew Terrigino
3/6/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Anthony D|2025 GMC Sierra 1500
Confirmed Sales Customer
3/6/2025
Andrew made everything seamless.
Andrew Terrigino
3/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Michael H|2025 GMC Sierra 1500
Confirmed Sales Customer
3/8/2025
No games. Professional. Courteous. Respectful.
Andrew Terrigino
3/8/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Kendall, NY
Linda C|2024 GMC Terrain
Confirmed Service Customer
3/10/2025
I'd like to give a huge shout out to Kaitlyn for helping me out! My engine light went on the day before I was to go on a trip and the service department could not get me in until the following week. With no hesitation, she helped me out and loaned me a rental for over two weeks so I was able to go on my trip and with no questions asked! Thank you so much. I couldn't have done it without you! Five stars *****
3/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Janine S|2025 Buick Envision
Confirmed Sales Customer
3/10/2025
Amy Zimmer was wonderful. She answered all of our questions and did so professionally and with a smile.
Amy Zimmer
3/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Laura D|2024 GMC Terrain
Confirmed Service Customer
3/10/2025
I am always super satisfied with the service dept. and Matt Gerhardt. The service dept. is what keeps us coming back for future GM vehicles at Bob Johnson.
3/11/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Hilton, NY
Richard D|2025 Buick Envision
Confirmed Sales Customer
3/11/2025
When we enter the dealership, Jason greeted us. We told him what was going on with our lease and what we wanted. He showed us a type of vehicle I was looking for he took our information and called us the next day with a deal. Everything went very smoothly.
Jason Ksczanowicz
3/14/2025
Hi, thanks for your praise and kind comments about our team. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Kelly W|2025 GMC Yukon
Confirmed Sales Customer
3/12/2025
Quick, easy and easy and excellent service
Samuel Singleton
3/14/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. Congratulations on your new vehicle!
Medina, NY
Orlando C|2024 Buick Envista
Confirmed Service Customer
3/12/2025
Great
3/14/2025
Hi, thank you so much for your high rating. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Gregory M|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
Effortless experience. Got a great deal. Al Vierra was great
Alfred Vieira
3/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Brian K|2024 GMC Acadia
Confirmed Service Customer
3/14/2025
Our vehicle was in for a seat belt tensioner and it was replaced in 1 day as well as a small dent removed from our hood. Excellent service and communication.
3/14/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC LLC.
Rochester, NY
Dean W|2025 GMC Sierra 1500
Confirmed Sales Customer
3/3/2025
Seamless efficient and courteous
Daniel Lennox
3/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Kristyn B|2025 Buick Encore GX
Confirmed Sales Customer
3/4/2025
Friendly and helpful staff. I have already recommended the dealership to several friends and family.
Amy Zimmer
3/4/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Rochester, NY
Carrie M|2025 GMC Sierra 1500
Confirmed Sales Customer
3/4/2025
it was a good experience i will tell my friends and family
House Sales Rep
3/4/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Jeffrey P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/7/2025
From beginning to end, this was a top notch service, I was very pleased!
Jason Ksczanowicz
3/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
MARION, NY
Justin L|2024 GMC Canyon
Confirmed Service Customer
3/10/2025
Easy, efficient visit
3/11/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Pittsford, NY
Daphne B|2020 Buick Encore GX
Confirmed Service Customer
3/12/2025
I usually go to the dealership in Henrietta but when I scheduled the appointment it scheduled my appointment at the Greece dealership. The only challenge was that it was busy and took longer than it usually does when I go to the other dealership. The service staff was friendly and did answer and explain the questions that I had.
3/14/2025
Hello, we are glad we could help! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Kathleen O|2022 Buick Encore GX
Confirmed Service Customer
3/13/2025
I like how they treat you like family
3/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Rochester, NY
Scott K|2009 Chevrolet Malibu
Confirmed Service Customer
3/13/2025
no more check tire monitor light
3/14/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Larry S|2024 GMC Sierra 1500
Confirmed Service Customer
3/14/2025
As soon as the part was available, Matt called me and offered an appointment ASAP. I made the appointment and the part change took almost exactly the amount of time Matt told me it would take.
3/15/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
James S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/15/2025
Very good
Jeffrey Bates
3/15/2025
Hi, we really appreciate your positive review! Congratulations on your new vehicle!
Rochester, NY
Cynthia W|2025 Buick Enclave
Confirmed Sales Customer
3/17/2025
I had an awesome salesman, Logan. He took his time showing me every thing I asked to see, several times over. He finally found the exact car I wanted. He explained everything in detail. However, when my car was ready for me to pickup, Logan was on vacation. He took the time to get a co-worker to fill in for him so I could get my car on time. He even called me while he was on vacation to tell me who I was going to be working with and then called again the next day to make sure it all went smoothly and if I had any questions or concerns. I do plan to stop back to check in with Logan as I have a couple questions for him. I will have no problems recommending Bob Johnson’s to friends and relatives.
Logan Devos
3/18/2025
Wow, we're glad you had such a wonderful experience with Logan. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Holley, NY
Eric W|2025 GMC Yukon XL
Confirmed Sales Customer
3/18/2025
We had a great experience with Sam Singleton and his assistant Carter! Communication was outstanding and they made the car buying experience a breeze! We will be coming to them again!
Samuel Singleton
3/18/2025
Wow, we're glad you had such a wonderful experience with Sam and Carter Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. !
Albion, NY
Jonathan C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/20/2025
Fast easy transaction
Jason Ksczanowicz
3/20/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Spencerport, NY
Scott K|2025 Buick Envista
Confirmed Sales Customer
3/21/2025
Jolene is the best. I love my Envista.
Jolene Vitto
3/21/2025
Hello, thank you for your kind words and this wonderful review! Congratulations on your new vehicle!
Rochester, NY
Jeremy B|2025 GMC Sierra 3500 HD
Confirmed Service Customer
3/21/2025
The entire service team at Bob Johnson’s on Westbridge is awesome. They always go above and beyond to get any service work done in a very short period of time and it’s done right the first time every time.
3/21/2025
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
Lima, NY
Luke Z|2025 GMC Sierra 1500
Confirmed Sales Customer
3/24/2025
Great Experience with Al VIEIRA
Alfred Vieira
3/24/2025
Hi there, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Honeoye, NY
Gerald S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/24/2025
Excellent attention from Dan and Chris. They worked hard to completely satisfie me.
Daniel Lennox
3/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Webster, NY
Donald R|2021 GMC Terrain
Confirmed Service Customer
3/14/2025
Always good service. I like Matt Gerhardt service advisor. at BJ's Rochester NY on Ridge Road West. Buick/GMC.
3/14/2025
Thanks for highlighting Matt who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
HAMLIN, NY
James E|2025 Buick Envision
Confirmed Sales Customer
3/17/2025
Very professional and courteous sales team ! Every part of my purchase was seamless and stress free . Sam made my whole experience very positive !
Samuel Singleton
3/17/2025
Hello, we're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle!
Rochester, NY
Charles O|2024 GMC Terrain
Confirmed Service Customer
3/20/2025
Got me in and out in less than a hour,the only problem was the mileage was wrong on the paperwork,it was corrected by e-mail to me as I requested. Service personal were very courteous and helpful Thanks Charlie
3/20/2025
Hi there, thank you; we appreciate your feedback! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
John M|2025 GMC Sierra 1500
Confirmed Sales Customer
3/22/2025
I was referred to a salesman at Bob Johnson Buick GMC by a friend. Jason and Mike were courteous and very helpful in all phases of my purchase of a new truck.
Jason Ksczanowicz
3/22/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Sodus, NY
Dorothy B|2025 Buick Encore GX
Confirmed Sales Customer
3/23/2025
We were very pleased with Maxwell Clyburn as our connection to our new car. He was helpful and ver patient with me in helping me understand all the buttons in my new car. He also followed up by asking how I liked my car and offered future assistance if needed.
Maxwell Clyburn
3/24/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Jason R|2025 GMC Sierra 1500
Confirmed Sales Customer
3/23/2025
Really appreciate the excellent car buying experience at Bob Johnson.
Amy Zimmer
3/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Webster, NY
Tia A|2025 Buick Envision
Confirmed Sales Customer
3/26/2025
Very streamlined, professional, knowledgable and kind
Jason Ksczanowicz
3/27/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Michael D|2025 Buick Envision
Confirmed Sales Customer
3/28/2025
Jeff was great.
Jeffrey Bates
3/28/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Troy P|2025 Buick Encore GX
Confirmed Sales Customer
3/24/2025
Our salesman Jason Ksczanowicz was outstanding. He asked what we were looking for without pushing. He was trying to meet our needs. Mike was also a great help.
Jason Ksczanowicz
3/24/2025
Hi there, we are very happy to have provided you with such a positive experience, thank you for sharing ! Congratulations on your new vehicle!
Hilton, NY
Carole K|2025 Buick Encore GX
Confirmed Sales Customer
3/24/2025
I had a great experience,. I managed to get a much better price than I thought I would and had a great salesperson, Al Viera. He was professional and very accommodating. I would recommend you to my friends and family.
Alfred Vieira
3/24/2025
Hello, thank you for your kind words and this wonderful review! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Rochester, NY
Eric H|2025 GMC Sierra 1500
Confirmed Sales Customer
3/24/2025
Very pleased. I told them what i was looking for and they didn't give up until I had it.
Andrew Terrigino
3/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Retsof, NY
Robert P|2025 GMC Canyon
Confirmed Sales Customer
3/26/2025
It’s my third car from them. The experience was great. Dan worked with me to come up with a good deal for both me and the dealership.
Daniel Lennox
3/27/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Congratulations on your new vehicle!
Rochester, NY
Aaron J|2025 GMC Sierra 1500
Confirmed Sales Customer
3/26/2025
Was
Samuel Singleton
3/27/2025
Hi, thank you so much for your high rating. Congratulations on your new vehicle!
HILTON, NY
Michael B|2025 GMC Sierra 1500
Confirmed Sales Customer
3/27/2025
Excellent experience
Jason Ksczanowicz
3/27/2025
Hi, we really appreciate your positive review! Congratulations on your new vehicle!
Clay, NY
Ozkan O|2025 Buick Encore GX
Confirmed Sales Customer
3/27/2025
Very good transaction smooth and fast, thanks Bob Jonson dealer and employees
Amy Zimmer
3/28/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Pittsford, NY
Paulette V|2025 Buick Encore GX
Confirmed Service Customer
3/29/2025
Service was done on time in a timely manner. Everyone was great!
3/29/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Hamlin, NY
John K|2025 Buick Enclave
Confirmed Sales Customer
3/31/2025
This had to be one of the easiest vehicle purchases we have ever made. Sam Singletin and his assistant were top notch.
Samuel Singleton
3/31/2025
We want all our clients to have a comfortable and stress-free experience with us! Congratulations on your new vehicle!
Olean, NY
Steven D|2025 GMC Sierra 1500
Confirmed Sales Customer
3/28/2025
Sam and Carter were very responsive, friendly and made the buying process easy.
Samuel Singleton
3/28/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
West Henrietta, NY
Shayne R|2025 GMC Sierra 1500
Confirmed Sales Customer
3/28/2025
Amy was amazing, made the process simple
Amy Zimmer
3/28/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Hamlin, NY
Michael B|2024 GMC Terrain
Confirmed Service Customer
3/28/2025
Excellent service and response to my questions. I couldn't get back before you closed and you sent a shuttle to transport my wife so she could pick up the vehicle.
3/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Rochester, NY
John H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/28/2025
Quick easy and fair
Alfred Vieira
3/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Jordon, NY
Brenda H|2025 GMC Acadia
Confirmed Sales Customer
3/28/2025
I leased my vehicle, Jonathan and Jordan was awesome! It was the easiest process they both were great to work with.
Jonathan Hillengas
3/28/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Francis S|2024 Buick Encore GX
Confirmed Service Customer
3/28/2025
Always a pleasure
3/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
SPENCERPORT, NY
Michelle H|2025 GMC Sierra 1500
Confirmed Sales Customer
4/1/2025
Purchased new 2025 truck
Logan Devos
4/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Kent, NY
Carol L|2025 Buick Envision
Confirmed Sales Customer
4/1/2025
My experience was perfect. Jason made it so easy for me to purchase my new Envinsion. He was very friendly and informative. I will definitely recommend Jason and the Bob Johnson Buick GMC dealership to friends and family.
Jason Ksczanowicz
4/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Larry S|2022 GMC 1500 Sierra
Confirmed Service Customer
4/1/2025
My experiences at your dealership (Past/Present), have been wonderful, the employees are nice/all my questions are answered with satisfaction/ knowledge. It's 5 stars for me.
4/1/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Timothy B|2024 Buick Envision
Confirmed Sales Customer
4/2/2025
Very friendly staff
Samuel Singleton
4/3/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Albion, NY
John P|2025 Buick Encore GX
Confirmed Sales Customer
4/2/2025
Everything was extremely pleasant, from the greeting at the front desk to the final parting words. I got what I felt was a great deal and everything went smoothly. Based on this experience, which was my first time at the dealership, I would return and also recommend it to others.
Tyler Flanagan
4/3/2025
Hi, we are very happy we could provide you with a positive experience! Congratulations on your new vehicle!
Rochester, NY
Frank V|2025 GMC Terrain
Confirmed Sales Customer
4/2/2025
Excellent sales associate
Maxwell Clyburn
4/3/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Eileen K|2024 Buick Envision
Confirmed Sales Customer
4/2/2025
Excellent service from Jonathan and Jordan. We've bought from Jonathan before and definitely will again. And Jordan was so helpful explaining my new car thank you!
Jonathan Hillengas
4/3/2025
Hi, thanks for your praise and kind comments about our team. Congratulations on your new vehicle! We look forward to your next visit! Take care!
rochester, NY
Emma W|2024 Buick Encore GX
Confirmed Sales Customer
4/3/2025
Logan was very helpful. Started with a phone discussion. Arriving at the dealership, Logan had a warm welcome, asked clarifying questions to confirm what I wanted.
Logan Devos
4/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Joe P|2024 Buick Encore GX
Confirmed Service Customer
4/3/2025
The associate was efficient and friendly from start to finish.
4/3/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC LLC
Rochester, NY
Jeanne A|2024 Buick Encore GX
Confirmed Sales Customer
4/3/2025
My salesman, Jeff Bates, was extremely helpful in my search for a leased car. He was patient, professional and never pushy. Once I bought the car, a Buick Encore 2024 Avenir, he helped me set up all the technologies in the car which I appreciated so much.
Jeffrey Bates
4/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Congratulations on your new vehicle!
Rochester, NY
Carolyn B|2025 Buick Envision
Confirmed Sales Customer
4/3/2025
Quick, friendly service
Jonathan Hillengas
4/4/2025
It is great to hear everything was done quickly and to your satisfaction! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Mario B|2025 Buick Encore GX
Confirmed Sales Customer
4/1/2025
It was a very stress free experience. They took care of all our paperwork and answered all our questions concerning the financing and the vehicle. Sam was very knowledgeable and patient and kind. I will go back there in the future for my next vehicle
Samuel Singleton
4/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Jeremy S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/1/2025
Absolutely love working with Jolene! I have lost count of how many vehicles we have had the pleasure of working with her on
Jolene Vitto
4/1/2025
Hi, your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Roxanne A|2024 Buick Encore GX
Confirmed Sales Customer
4/2/2025
My sales person, Jason is always efficient and a pleasure to deal with!
Jason Ksczanowicz
4/3/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Hailey I|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Brian Bassett was great and understanding with our needs for our new vehicle.
Brian Bassett
4/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Linda R|2024 Buick Encore GX
Confirmed Sales Customer
4/2/2025
good dealership to work with.
John Culotta
4/3/2025
Hi, we really appreciate your positive review! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Jason R|2025 GMC Sierra 1500
Confirmed Service Customer
4/2/2025
It was quick and efficient. Treated my vehicle with care while installing new step bars.
4/3/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Corinne C|2025 Buick Encore GX
Confirmed Sales Customer
4/3/2025
THE STAFF WAS EXCELENT & VERY HELPFUL. EXPLAINED EVERYTHING TO ME . I WOULD RECOMEND BOB JHHONSON BUICK TO EVERONE
Jason Ksczanowicz
4/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Spencerport, NY
Susan F|2025 Buick Encore GX
Confirmed Sales Customer
4/4/2025
Always a pleasure to deal with Sam Singleton and his staff; makes car buying a pleasure!! Thank you
Samuel Singleton
4/4/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Webster, NY
Irene S|2024 Buick Encore GX
Confirmed Service Customer
4/4/2025
Quick, friendly & professional service
4/4/2025
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Rochester, NY
Kelly W|2025 GMC Yukon
Confirmed Service Customer
4/4/2025
Quick and easy
4/4/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Medina, NY
Dawn B|2025 Buick Encore GX
Confirmed Sales Customer
4/4/2025
My Husband and I were delighted with the superb Customer Service of Sales Professional Sam Singleton. He listened intently to our consumer concerns of affordability. Within minutes, Sam made us feel at ease .After viewing all the offers from the Bob Johnson Dealership. we managed to secure a new lease with 2025 Buick Encore GX( instead of waiting till September.) Thank you again Sam for your excellent Customer Care . We are so enjoying this Buick.
Samuel Singleton
4/4/2025
Thanks for highlighting Sam who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
ROCHESTER, NY
Kerri C|2023 Buick Envision
Confirmed Service Customer
4/4/2025
Always received with professionalism and friendliness!
4/5/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
SPENCERPORT, NY
Joseph F|2025 Buick Encore GX
Confirmed Service Customer
4/7/2025
Great people, and the work was done in a timely manner.
4/7/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Henrietta, NY
Helen D|2025 Buick Encore GX
Confirmed Sales Customer
4/8/2025
Have been buying my cars from this GM management for 15 plus years. They are they best in accommodating and service.
Daniel Lennox
4/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
rochster, NY
Jerome M|2025 GMC Canyon
Confirmed Sales Customer
4/8/2025
I could not have asked for a better experience, from the time I walked in the door I was treated more like family than a customer, was taken well care of all the way through the process off buying my new canyon AT4. Thank you jerry mulliger
Andrew Terrigino
4/11/2025
Hi, we are very happy we could provide you with a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience!
Rochester, NY
Linda P|2025 Buick Encore GX
Confirmed Sales Customer
4/8/2025
Our salesperson, Jason always listened to our needs & what we are looking for in a vehicle. It’s a pleasure working with him.
Jason Ksczanowicz
4/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience!
Hilton, NY
Cheryl O|2025 GMC Terrain
Confirmed Sales Customer
4/8/2025
Jason was great as always along with his assistant Mike. Very smooth transaction and filled all of my needs.
Jason Ksczanowicz
4/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Hilton, NY
Jeremy G|2025 GMC 3500HD Sierra
Confirmed Sales Customer
4/8/2025
John Culotta was great to work with. He kept me up to date with my truck order and status.
John Culotta
4/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC!
Hilton, NY
Gary H|2025 Buick Envision
Confirmed Sales Customer
4/9/2025
Pleasant and knowledgeable sales person
Logan Devos
4/11/2025
Hi, your wonderful feedback and rating mean a lot to us.
Brockport, NY
Caroline R|2025 GMC Terrain
Confirmed Sales Customer
4/10/2025
Excellent. Great from beginning to end!!!
Jonathan Hillengas
4/11/2025
Hi there, we are very happy to have provided you with such a positive experience!
Rochester, NY
Karin P|2025 Buick Encore GX
Confirmed Sales Customer
4/10/2025
Everything went very smoothly with no problems.
Tyler Flanagan
4/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Kimberly H|2023 Buick Encore GX
Confirmed Service Customer
4/10/2025
Friendly, prompt service
4/11/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Mary K|2020 Buick Encore
Confirmed Service Customer
4/15/2025
Friendly staff, and so easy to stay and waiting for the work to be completed is easy
4/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Brian G|2025 GMC Terrain
Confirmed Sales Customer
4/15/2025
It was very relaxed no sales pressure.
John Culotta
4/15/2025
We appreciate your positive review about your recent experience with us! Congratulations on your new vehicle! Thank you so much again for your feedback! We hope you have a great day!
Rochester, NY
Carolyn Z|2025 Buick Encore GX
Confirmed Sales Customer
4/16/2025
I spoke with John Culotta and he was extremely helpful & knowledgeable!
John Culotta
4/16/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Angel M|2025 GMC Sierra 1500
Confirmed Sales Customer
4/16/2025
My salesman Andrew is awesome. This is my second car I purchased from him and I'll be back for another one
Andrew Terrigino
4/17/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thanks for your praise and kind comments about our team. Congratulations on your new vehicle!
Rochester, NY
Michael C|2024 GMC Sierra 1500
Confirmed Service Customer
4/3/2025
Friendly,professional and on time
4/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Brockport, NY
Michael O|2024 GMC Sierra 1500
Confirmed Service Customer
4/7/2025
I showed up at the right time but the wrong day (off a week) for an oil change and tire rotation. The team was able to accommodate my error with no issue. Thank you!
4/7/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Churchville, NY
Mahiah G|2024 Buick Encore GX
Confirmed Service Customer
4/9/2025
Amazing the customer service was excellent
4/11/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Wendy E|2025 Buick Envision
Confirmed Sales Customer
4/10/2025
Great experience. Dealership does it’s best to make a happy customer.
Jolene Vitto
4/11/2025
Hi, we are so happy to read such a great review. Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Sodus, NY
Barbara W|2025 Buick Encore GX
Confirmed Sales Customer
4/10/2025
I Think Jolene is great to work with. She listens to what I want and tries to come up with the best deal possible. She also answers any questions that I might have. Personally she is the only one I care to work with when dealing with a car.
Jolene Vitto
4/11/2025
We appreciate your positive review about your recent experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
North Chili, NY
Anthony B|2025 Buick Encore GX
Confirmed Sales Customer
4/13/2025
very helpfull
John Culotta
4/15/2025
Hello, we are glad we could help! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Tina S|2025 GMC Terrain
Confirmed Sales Customer
4/13/2025
Sam Singleton and his assistant Carter were amazing! They helped locate the Terrain I wanted, they worked with us to test drive and schedule, and eventually secured pickup to have a timely finalization of my leasing deal. I am so appreciative of their efforts!
Samuel Singleton
4/15/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
West Henrietta, NY
Joan T|2025 Buick Enclave
Confirmed Sales Customer
4/16/2025
We had a friendly, knowledgeable and patient salesman! He spent time explaining our options and showing us cars.
Thomas Beikirch
4/16/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC!
Le Roy, NY
Colleen M|2025 Buick Encore GX
Confirmed Sales Customer
4/17/2025
I recently leased my fourth vehicle from Al Viera at Bob Johnson, and once again, he exceeded my expectations. Al went above and beyond to find the exact vehicle I wanted, ensuring it had all the features I requested and stayed within my price range. His dedication, follow-up, and commitment to making the process seamless made the experience effortless and enjoyable. Al is always wonderful to work with, and that’s why I continue to recommend him to my friends and family. If you’re looking for a reliable, knowledgeable, and customer-focused sales professional, Al is the one to trust!
Alfred Vieira
4/17/2025
Thanks for Al Vieira who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Spencerport, NY
Michael S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/19/2025
I had a great experience at your dealership. Friendly people and a nice waiting room.
4/21/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Spencerport, NY
Jeffrey G|2022 GMC 3500HD Sierra
Confirmed Service Customer
4/20/2025
I made my appointment quickly, the service technician was great and overall, a very good experience.
4/21/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCHESTER, NY
David M|2025 GMC Sierra 1500
Confirmed Sales Customer
4/21/2025
great
Jonathan Hillengas
4/21/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
webster, NY
George W|2025 Buick Envista
Confirmed Sales Customer
4/21/2025
Great experience. Sam the salesman was awesome. No pressure sales experience. 5th new vehicle bought from Bob Johnson's.
Samuel Singleton
4/22/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Conesus, NY
Dawn L|2014 Buick Encore
Confirmed Service Customer
4/23/2025
Whilst I was surprised that an oil change & tire rotation turned into brake work and sway link replacement, I am pleased that the mechanic(s) took their time to exam my vehicle for safety issues. When it comes time for me to trade in for another Buick, I will certainly make my purchase from this dealership
4/24/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC LLC. We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC LLC
SPENCERPORT, NY
Andrew W|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
4/23/2025
Great buying experience
Maxwell Clyburn
4/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Clarence, NY
Patricia F|2025 Buick Encore GX
Confirmed Sales Customer
4/16/2025
Jason was amazing. Knew everything I wanted and got me in a new car with no hassles
Jason Ksczanowicz
4/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Mark M|2025 GMC Sierra 1500
Confirmed Service Customer
4/21/2025
Happy with the service and the staff to fix the issue.
4/21/2025
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hilton, NY
Gregory C|2025 Buick Envista
Confirmed Sales Customer
4/22/2025
Everything went well I would tell everyone to buy a car there if I want another one I would come there
John Culotta
4/22/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Congratulations on your new vehicle!
Rochester, NY
Craig H|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/22/2025
Logan D was my sales person I could not have asked for a better experience he was very friendly and knowledgeable
Logan Devos
4/22/2025
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Hilton, NY
Robert R|2023 Buick Encore GX
Confirmed Service Customer
4/22/2025
Everything went good
4/22/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Jonathan G|2025 GMC Sierra 1500
Confirmed Sales Customer
4/22/2025
Very accommodating
Jason Ksczanowicz
4/22/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Spencerport, NY
Joseph G|2025 Buick Envision
Confirmed Sales Customer
4/25/2025
This is our 3rd transaction with Andrew Terrigino. Very good.
Andrew Terrigino
4/26/2025
Thank you for choosing Bob Johnson Buick GMC LLC as your first choice for all your automotive needs! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Joseph G|2025 GMC Sierra 1500
Confirmed Sales Customer
4/25/2025
My salesman ( John Culotta ) was great, very knowledgeable! This is the second auto we purchased with his help in 6 months.
John Culotta
4/26/2025
Thanks for highlighting John, We sincerely value your business and look forward to your next visit! who helped make this such a great experience!
Spencerport, NY
Kristina C|2025 GMC Terrain
Confirmed Sales Customer
4/25/2025
Easy and quick
Samuel Singleton
4/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Kasi M|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/27/2025
Bob Johnson, specifically Andrew our salesman was excellent. We decided to purchase a new vehicle and had it in the same day! We travelled 3 hours to pick it up, they had us in and out as soon as possible. Loving our new 2500 Denali! Thank you!
Andrew Terrigino
4/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Port Crane, NY
Mathew G|2025 GMC Sierra 1500
Confirmed Sales Customer
4/27/2025
Pleased
Maxwell Clyburn
4/28/2025
Congratulations on your new vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Bergen, NY
Margaret O|2024 Buick Encore GX
Confirmed Sales Customer
4/29/2025
Friendly and nice to work with
Daniel Lennox
4/29/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Fairport, NY
Bryan M|2024 GMC Sierra 1500
Confirmed Sales Customer
4/29/2025
Great
Jason Ksczanowicz
4/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Madrid, NY
Maryann S|2025 Buick Encore GX
Confirmed Sales Customer
4/30/2025
I was happy to deal with Jason @ the dealership. He answered every question I had & after leasing the vehicle Jason assured me that if I had any questions or concerns, I could contact him.
Jason Ksczanowicz
4/30/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Chili, NY
Ronald B|2024 GMC Terrain
Confirmed Service Customer
4/30/2025
very good
4/30/2025
Hi, thank you so much for your high rating. We sincerely value your business and look forward to your next visit!
Spencerport, NY
Richard W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/30/2025
Great job ... everyone efficient . Friendly service... great availiblity...
4/30/2025
It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Rochester, NY
Patrick A|2025 GMC Sierra 1500
Confirmed Sales Customer
5/1/2025
Max was a good salesman. He didn't rush me, he took time to work with me before a scheduled appointment with someone else, and he was good with following up during the days leading up to delivery. Now for the things that did not go well: The channel change buttons on the left side of my steering wheel didn't work during the demonstration part of my delivery, so I had to drive my brand new truck to the service bay and speak with the service representative about scheduling an appointment for repairs. Brand new vehicles should not have buttons that don't work. Also, my windshield was obviously not cleaned prior to delivery, as there was a thick film on the glass along with marks where stickers were removed. Finally, I was informed on the day of the delivery that the warranty salesman failed to ascertain which kind of wheel locks I wanted, so I had to take the truck with the wrong wheel locks on the wheels. Now I'll have to go back when the correct wheel locks arrive to get them installed along with the steering wheel buttons. All in all it was a positive experience but there's more work to do on your end. Thanks for asking my opinion.
Maxwell Clyburn
5/2/2025
Patrick Agostinelli, thanks again for taking the time to leave us this information about your recent visit. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Spencerport, NY
Bonnie Z|2025 Buick Envision
Confirmed Sales Customer
4/25/2025
Very helpful and knowledgeable. Sam and Carter were wonderful !!
Samuel Singleton
4/26/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Holley, NY
Katherine H|2024 Buick Envision
Confirmed Sales Customer
4/25/2025
It was a pleasure to work with Jason. His professional and friendly manner made my buying experience very comfortable. I would highly recommend him to my family and friends.
Jason Ksczanowicz
4/26/2025
Thanks for highlighting Jason, who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
rochester, NY
Cole K|2025 Buick Encore GX
Confirmed Sales Customer
4/25/2025
Super easy, salesman was always available to discuss concerns
Maxwell Clyburn
4/26/2025
Hi there, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
East Aurora, NY
Steven W|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/26/2025
From start to finish the whole purchase process was excellent
Maxwell Clyburn
4/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Jasper, NY
Mark R|2024 GMC Sierra 1500
Confirmed Service Customer
4/26/2025
Service was done fast and waiting room was very accommodating for me and my young son. Really appreciated having a separate kids room for him to play in.
4/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Albion, NY
Ashley S|2025 GMC Terrain
Confirmed Sales Customer
5/1/2025
My family and I have bought several vehicles from Jason and the experience is second to none. He makes sure you’re completely comfortable and takes care of any questions you may have.
Jason Ksczanowicz
5/1/2025
Thanks for highlighting Jason who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Spencerport, NY
Susan P|2023 GMC Yukon
Confirmed Service Customer
5/1/2025
Very quick Courteous Great customer service by the service department and Greg Bennett
5/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
SPENCERPORT, NY
Scott E|2025 GMC Sierra 1500
Confirmed Sales Customer
5/1/2025
Jolene was very pleasant. Everyone treated me with respect.
Jolene Vitto
5/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Brett S|2025 Buick Enclave
Confirmed Sales Customer
5/1/2025
I’ve worked with Sam on two separate car purchases now, and both experiences were excellent. He was professional, patient, and really went above and beyond to make the process smooth and stress-free. Sam was never pushy—just helpful, knowledgeable, and focused on getting me what I actually needed. It’s rare to find someone in auto sales who’s this trustworthy and easy to work with. Highly recommend working with Sam if you’re in the market for a new vehicle!
Samuel Singleton
5/2/2025
Thanks for highlightin Sam Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! who helped make this such a great experience!
Webster, NY
Paul J|2021 Buick Envision
Confirmed Service Customer
5/2/2025
I was able to an appointment online within a few days for service. The servicemen greeted me and got my service done within an hour. Great experience.
5/2/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Rick &|2023 Buick Envision
Confirmed Service Customer
5/2/2025
Always please with customer service
5/2/2025
Thank you for choosing Bob Johnson Buick GMC LLC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Mathew J|2025 GMC Acadia
Confirmed Sales Customer
5/2/2025
The entire process was effortless. We purchased the car and picked it up all on the same day. Jonathan was great from start to finish.
Jonathan Hillengas
5/2/2025
Hello, thank you for sharing your positive experience! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Ontario, NY
Roxanne A|2025 GMC Terrain
Confirmed Sales Customer
5/2/2025
Go see Jason Ksczanowicz! You won't be disappointed. He is super easy going. A no pressure salesman. He will work with you and find the right car for YOU! Excellent follow up as well. I highly recommend him. He is the reason we keep going back to this GMC dealership!
Jason Ksczanowicz
5/2/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Roxanne Angst, thanks again for taking the time to leave us this information about your recent visit.
Rochester, NY
Melanie L|2025 Buick Encore GX
Confirmed Sales Customer
5/2/2025
Excellent
Maxwell Clyburn
5/3/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Congratulations on your new vehicle!
Rochester, NY
Robert D|2025 Buick Enclave
Confirmed Sales Customer
5/2/2025
Jon was a pleasure to work with. He was professional, knowledgeable, and never pushy. He made our entire experience straightforward and seamless. I appreciate his honestly and attention to detail.
Jonathan Hillengas
5/3/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
William K|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
5/1/2025
all i can say is perfect
Andrew Terrigino
5/1/2025
Hi, your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Ontario, NY
Grace R|2024 Buick Encore GX
Confirmed Service Customer
5/1/2025
Service was ready for appointment wait time was short and serviceman very friendly. What more can you expect? Excellent service.
5/1/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Hilton, NY
Glynne S|2024 GMC Terrain
Confirmed Service Customer
5/3/2025
Your service rep was very nice and helpful and the entire appointment only took 35 minutes!
5/3/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Spencerport, NY
Joseph T|2022 GMC 1500 Sierra
Confirmed Service Customer
5/3/2025
Wry friendly staff that answered all my questions
5/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Churchville, NY
Guy D|2023 GMC Canyon
Confirmed Service Customer
5/8/2025
.
5/8/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Hilton, NY
Deborah P|2024 GMC Terrain
Confirmed Service Customer
5/8/2025
QUICK COURTESY SERVICE. I LOVE THIS DEALERSHIP!
5/8/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Webster, NY
Richard M|2024 Buick Envision
Confirmed Service Customer
5/9/2025
I enjoy taking my vichicle for service with Matt as my service writer. He is very knowledgeable and he treats me with respect . Thank you
5/9/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Michael B|2024 Buick Enclave
Confirmed Service Customer
5/10/2025
Quick, efficient and friendly.
5/10/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
Hilton, NY
Lisa V|2024 GMC Terrain
Confirmed Service Customer
5/12/2025
Excellent service. Very quick and thorough
5/12/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Rochester, NY
Joseph F|2024 Buick Envista
Confirmed Service Customer
5/12/2025
Professional staff, always treated fairly
5/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Alvin R|2020 GMC 1500 Sierra
Confirmed Service Customer
5/7/2025
Great communication very friendly really appreciated the extra effort thank you
5/8/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
ROCHESTER, NY
Scott S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
Perfect fit
Jason Ksczanowicz
5/9/2025
Hi, we really appreciate your positive review! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Kendall, NY
Matthew C|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
5/10/2025
Great experience - in and out.
Jonathon Collister
5/10/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC!
Manlius, NY
Jacquiline P|2025 Buick Envision
Confirmed Sales Customer
5/10/2025
Most of the interactions were good.
Maxwell Clyburn
5/10/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Stanley, NY
Robert M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/12/2025
As usual we got great sales help and advice for our leases from Dan Lennox and his assistant, Chris. We vehicles are great and we remain loyal customers of Bob Johnson GMC/Buick.
Daniel Lennox
5/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Marjorie A|2024 Buick Envision
Confirmed Service Customer
5/12/2025
Professional, efficient, customer friendly! Great service!
5/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Victor, NY
Anne K|2025 Buick Encore GX
Confirmed Sales Customer
5/13/2025
Salesperson was fantastic…patient and listened to what we were looking for and helped find the right fit
Andrew Terrigino
5/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle!
Rochester, NY
Darcy C|2025 GMC Terrain
Confirmed Sales Customer
5/13/2025
From start to finish all my needs were met, questions answered, and I felt valued.
Andrew Terrigino
5/13/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Congratulations on your new vehicle!
Hilton, NY
Richard T|2024 Buick Envision
Confirmed Service Customer
5/13/2025
Went in for an oil change and tire rotation and my cars computer system was unhooked and unusable. No one admitted to the error and I brought it back to have it fixed. Took more than 5 hours and nothing was rectified. I will never go back
Rochester, NY
Robert G|2025 Buick Envista
Confirmed Sales Customer
5/13/2025
Had a great experience working with Dan Lennox and his team to lease our 4th vehicle with him!!
Daniel Lennox
5/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience!
rochester, NY
Dennis C|2025 Buick Envision
Confirmed Sales Customer
5/15/2025
Jason was great
Jason Ksczanowicz
5/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Daryl B|2024 GMC Acadia
Confirmed Service Customer
5/15/2025
Was able to get service done same day.. Great. But tech missed swapping lug nuts on wheels. Had to wait while fixed. Otherwise a 5 star
5/15/2025
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Webster, NY
Paul M|2025 GMC Canyon
Confirmed Sales Customer
5/15/2025
Was effortless on .you part thanks to Sam Singleton
Samuel Singleton
5/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience!
Greece, NY
Ronald C|2024 Buick Enclave
Confirmed Sales Customer
5/16/2025
Dan Lennox and Chris (his assistant/partner) made the buying experience a pleasure. Not pressure just completely helpful throughout the buying process. The financing was smooth and easy. Would recommend your dealership and Dan Lennox to family and friends.
Daniel Lennox
5/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Sharon B|2025 Buick Encore GX
Confirmed Sales Customer
5/16/2025
Was very happy with my purchase
Jason Ksczanowicz
5/17/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle!
Rochester, NY
Kerri C|2023 Buick Envision
Confirmed Service Customer
5/17/2025
I made an appointment online, it is close to impossible to reach someone on the phone who can help. The service I scheduled was only available T/TH and the rims are contracted out. My car was with you for an entire work week. The rims are great, scratches on the body were hardly touched. I think I will be look g at a Volvo next and hope their service is still great. At one time the service at this location was very close to Volvo, before changes were made. I have to wonder if you are understaffed and maybe if personnel could help “someone else’s” customer if service would be better.
5/17/2025
Thank you for taking the time to share your thoughts with us. While we’re sorry to hear that your experience wasn’t as positive as we strive for, we truly appreciate your honesty. Your feedback helps us understand where we can do better, and we’re committed to using it to improve our service. Every comment—positive or critical—is a chance for us to grow and serve you better in the future. Thank you again for helping us improve
SPENCERPORT, NY
Christine H|2021 Buick Encore GX
Confirmed Service Customer
5/14/2025
The representatives were friendly and helpful. Waiting time was great!
5/15/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Brian H|2025 GMC Canyon
Confirmed Sales Customer
5/15/2025
Good
Tyler Flanagan
5/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Rochester, NY
David M|2025 Buick Encore GX
Confirmed Sales Customer
5/15/2025
salesman was professional and knowledgable--inventory was very good--suv was delivered clean and on time--overall a good experience--i will use this dealer again
Maxwell Clyburn
5/15/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Rochester, NY
Sheila D|2025 GMC Terrain
Confirmed Sales Customer
5/15/2025
Awesome experience as always
Daniel Lennox
5/15/2025
Hi, your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle!
Rochester, NY
Irene S|2024 Buick Encore GX
Confirmed Service Customer
5/16/2025
Delightful, courteous and professional employees with fast service! Couldn’t ask for anything better
5/16/2025
Hi there, we are very happy to have provided you with such a positive experience! It is great to hear everything was done quickly and to your satisfaction!
Rochester, NY
Wendy C|2025 Buick Envista
Confirmed Sales Customer
5/18/2025
I found a car online that I was interested in purchasing..I contacted our salesman and he quickly responded to confirm it was available. The sale went smoothly and quickly.
House Salesperson
5/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! It is great to hear everything was done quickly and to your satisfaction! Congratulations on your new vehicle!
CHURCHVILLE, NY
Alfonse C|2024 GMC Terrain
Confirmed Service Customer
5/19/2025
Excellent and quick!
5/19/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Barbara J|2025 Buick Envision
Confirmed Sales Customer
5/22/2025
Jeff Bates was an awesome rep. for Bob Johnson. He was as honest as he coukd be. He was familiar with the Envision and took the time to explain the workings in father’s vehicle. I have dealt with many Sales Reps. In the past and I found Jeff to be exceptional.
Jeffrey Bates
5/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Spencerport, NY
Polly T|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/21/2025
Very good
5/22/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Pavilion, NY
John C|2022 GMC Terrain
Confirmed Service Customer
5/17/2025
On time
5/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Rochester, NY
Lila G|2024 GMC Terrain
Confirmed Service Customer
5/19/2025
EXELLENT SERVICE- I WAS IN AND OUT QUICKLY!!! THANK YOU
5/19/2025
Hi there, we are very happy to have provided you with such a positive experience! We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
rochester, NY
Scott O|2022 Buick Envision
Confirmed Service Customer
5/20/2025
Every time I bring my car in - even for oil & filter - everyone in the dealership goes above and beyond to not be helpful but also courteous.
5/20/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Bob Johnson Buick GMC LLC as your first choice for all your automotive needs!
Rochester, NY
Stephen T|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/20/2025
Third time I've leased from you guys and it's a pleasure everytime. Sam Singleton is an asset to your team.
Samuel Singleton
5/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Hilton, NY
Maria O|2025 GMC Sierra 1500
Confirmed Sales Customer
5/20/2025
We appreciate the attention and service provided by Jason and staff at Bob Johnson. Jason provides excellent follow up and makes the process very easy!
Jason Ksczanowicz
5/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Rochester, NY
Nicole B|2025 Buick Encore GX
Confirmed Sales Customer
5/20/2025
Friendly ser
Andrew Terrigino
5/20/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Rochester, NY
Lisa S|2025 Buick Envista
Confirmed Sales Customer
5/21/2025
Andrew was very knowledgeable, straightforward and efficient. He made our car buying process very smooth.
Andrew Terrigino
5/22/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Carl H|2024 GMC Sierra 1500
Confirmed Service Customer
5/21/2025
I had the truck inspected.
5/22/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Bath, NY
Margaret S|2024 Buick Encore GX
Confirmed Sales Customer
5/22/2025
The sales team found me just what I wanted and made the buying process easy for me.
Trevor Gilliard
5/22/2025
Hi, your wonderful feedback and rating mean a lot to us. Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle!
Mumford, NY
Julie W|2025 Buick Envision
Confirmed Sales Customer
5/21/2025
It was a great experience from start to finish. I told Logan exactly what I wanted and didn't want, and he made it happen. The entire team was professional and made the entire process very smooth and they handled everything for me. I was extremely impressed at how quickly things went and how easy it was!
Logan Devos
5/22/2025
Hello, we're happy to hear you had such a positive experience with our team! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
HAMLIN, NY
Timothy M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/22/2025
With the assistance of Jon Hillengas, Bill Simpson and Jordan I was able to find a purchase a new vehicle. They gave me a fair price for my trade and conducted a very smooth buying process.
Jonathan Hillengas
5/23/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Webster, NY
Ralph S|2023 Buick Envision
Confirmed Service Customer
5/22/2025
Friendly staff, efficient scheduling, and service that is “top-notch”.
5/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Anthony C|2025 GMC Acadia
Confirmed Sales Customer
5/23/2025
Excellent! Jolene and the rest of the staff made me feel welcome. I truly enjoyed the purchase of my new GMC Acadia and would recommend Bob Johnson to my friends.
Jolene Vitto
5/24/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Ginger T|2025 Buick Encore GX
Confirmed Service Customer
5/24/2025
It was hassle free n friendly n completed in a timely manner.
5/24/2025
Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. Hi there, we are very happy to have provided you with such a positive experience!
Webster, NY
Robert K|2023 Buick Enclave
Confirmed Service Customer
5/25/2025
Great job!
5/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
ROCHESTER, NY
David P|2023 Buick Encore GX
Confirmed Service Customer
5/27/2025
I had a 1:00 appointment for a New York state inspection left the car went to the waiting room within a half hour I was called out that the vehicle was inspected everything was good and I was on my way I couldn't ask for any better service
5/27/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Josette M|2025 Buick Envista
Confirmed Service Customer
5/28/2025
Prompt service.
5/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Becky E|2024 GMC Terrain
Confirmed Service Customer
5/22/2025
I appreciate the prompt setvice
5/22/2025
Hello there, we appreciate you taking the time to leave us this feedback. We're glad everything was completed quickly and to your satisfaction!
Rochester, NY
Linda R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/22/2025
Max was very easy to work with, friendly, made the process a breeze!
Maxwell Clyburn
5/23/2025
Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. Hello, we're happy to hear you had such a positive experience with our team!
Rochester, NY
Andrew M|2025 GMC Yukon
Confirmed Sales Customer
5/22/2025
very good experience
Andrew Terrigino
5/23/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Congratulations on your new vehicle!
Wolcott, NY
S S|2023 GMC Acadia
Confirmed Service Customer
5/23/2025
Prompted courteous service completed in a very timely fashion. Can't ask for more than that.
5/23/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hilton, NY
John M|2025 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
Had to have paint fixed on new truck I purchased had scratches all over looked to be from ice scraping. Dropped off and Matt and his team had it back to me Yesterday. Great people, great service. Job well done
5/24/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Pittsford, NY
Joseph L|2024 GMC Sierra 1500
Confirmed Service Customer
5/26/2025
Everything always goes well I have been buying a vehicle off you for 17years i won't go anywhere else. Service is great.
5/27/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Anne K|2025 Buick Envision
Confirmed Sales Customer
5/26/2025
So pleased with first purchase and salesman we went back for another one
Andrew Terrigino
5/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our staff is committed to providing each of our clients with the best automotive experience!
Rochester, NY
Augusto M|2020 GMC Acadia
Confirmed Service Customer
5/27/2025
I was shocked to find out my power train warranty that was always 7 years long was only 5 for my 2020 Acadia which expired 5 months ago. Leaving me with a 4000 dollar bill even though I was 10k under the mileage
5/30/2025
Augusto Manon, thanks you for taking the time to leave us this information about your recent visit.
ROCHESTER, NY
George G|2024 Buick Encore GX
Confirmed Service Customer
5/28/2025
Very professional and they got me in right away and it was done in no time. I think they did a great job.
5/30/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Susan F|2025 Buick Encore GX
Confirmed Sales Customer
5/31/2025
Have dealt with Sam Singleton several times and he makes the whole process very easy- will continue to deal with him!
Samuel Singleton
5/31/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Webster, NY
Larry D|2017 Buick Encore
Confirmed Service Customer
6/1/2025
Had Buick towed in with overheating engine. It was assessed the next morning and fixed by the afternoon, to be picked up. I consider that a very good turnaround time. I would have liked to see the vehicle assessment form since I paid $150 for the diagnosis and I'm thinking for that price it should include at least a cursory look at all the facets of the vehicle.
6/3/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Carlene D|2020 GMC Terrain
Confirmed Service Customer
6/1/2025
I always have fantastic service!
6/3/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Scott M|2025 GMC Yukon XL 1500
Confirmed Sales Customer
6/2/2025
Andrew started working with me in October of 2024 on a 2025 Yukon XL Diesel. I really appreciated how he set our expectations that the ordering process could be challenging and take many months. Andrew kept in contact with us throughout and kept me updated from ordering all the way through delivery in May 2025, he made it an easy process.
Andrew Terrigino
6/3/2025
Hello, we're happy to hear you had such a positive experience with our team! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Spencerport, NY
Nancy J|2025 Buick Encore GX
Confirmed Sales Customer
6/2/2025
Service polite, helpful, and efficient. Drew Luis in finance friendly and good communicator. Jolene Vitto my salesperson (for the 3rd time) is so patient, very knowledgeable, and makes buying a car less scary and more like seeing an old friend.
Jolene Vitto
6/3/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Hilton, NY
Michael B|2025 GMC Sierra 1500
Confirmed Sales Customer
6/2/2025
Quick, friendly, and hassle free experience!
John Culotta
6/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Macedon, NY
Dustin L|2025 GMC Sierra 1500
Confirmed Sales Customer
6/3/2025
Jason is hands down the best salesperson I have ever worked with. He understood all of my wants and needs and it didn’t feel like I was being sold. It felt like we were working together for the best outcome. Couldn’t be happier.
Jason Ksczanowicz
6/3/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle!
Rochester, NY
William D|2025 GMC Sierra 1500
Confirmed Sales Customer
5/29/2025
Very pleasant, easy to deal with.
Andrew Terrigino
5/30/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
North Tonawanda, NY
Orlando C|2025 Buick Envista
Confirmed Sales Customer
5/30/2025
Enjoyable experience
Samuel Singleton
5/30/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Congratulations on your new vehicle!
Rochester, NY
Richard S|2024 GMC Terrain
Confirmed Service Customer
5/30/2025
A good job
5/30/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Patrick C|2025 GMC Terrain
Confirmed Sales Customer
6/3/2025
Easy process. Jason was very down to earth and made the process seamless
Jason Ksczanowicz
6/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks for highlighting some of our staff who helped make this such a great experience!
Rochester, NY
Dennis S|2025 GMC Yukon
Confirmed Sales Customer
6/3/2025
The entire process was smooth and worry free. Jolene took the time to find the vehicle that I was looking for.
Jolene Vitto
6/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Lockport, NY
Louis L|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/3/2025
Jason was an excellent salesman, knowledgeable precise and down to business, very easy to deal with and will highly recommend my friends and family to visit him
Jason Ksczanowicz
6/3/2025
Hi there, thank you for taking the time to leave a review for us at Bob Johnson Buick GMC LLC. We're happy we could meet your expectations! Congratulations on your new vehicle!
Rochester, NY
Jacqueline C|2025 Buick Encore GX
Confirmed Sales Customer
6/3/2025
It was absolutely an easy process with good teamwork to get the deal done. Logan’s top-notch and I can’t wait to be a part of your family for the next three years.!
Logan Devos
6/5/2025
Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for highlighting Logan who helped make this such a great experience!
Oakfield, NY
Carl H|2025 GMC Terrain
Confirmed Sales Customer
6/3/2025
Sam Singleton and the young man that was helping him were very helpful. We told them what we were looking for and he got it for us. They showed us all the new icons and how they work. It was a very relaxing experience. We are happy with our new GMC Terrain.
Samuel Singleton
6/5/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Bath, NY
Lea C|2025 GMC Terrain
Confirmed Sales Customer
6/3/2025
Agent was fantastic, made everything easy
Samuel Singleton
6/3/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Rochester, NY
James G|2024 Buick Encore GX
Confirmed Sales Customer
6/3/2025
Sam Singleton took very good care of us. We ended up buying to Encores.
Samuel Singleton
6/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Rochester, NY
Joseph M|2025 GMC Canyon
Confirmed Sales Customer
6/3/2025
Bought a Canyon through Bob Johnson in October 24. Was rear ended in April 25. Tyler was able to quickly acquire another one with the options I wanted. Once insurance finally paid me, quickly signed the papers again and Tyler was able to answer any questions I had regarding the new vehicle.
Tyler Flanagan
6/3/2025
Hello, we are glad we could help! We appreciate your positive review about your recent experience with us!
Rochester, NY
David G|2025 Buick Envision
Confirmed Service Customer
6/5/2025
Didn’t top off windshield solution, didn’t adjust tire pressure to 35 psi
6/5/2025
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
HILTON, NY
August G|2025 Buick Encore GX
Confirmed Sales Customer
6/5/2025
My salesman was Sam Singleton . Besides a warm and friendly personality he made the process very easy and quick. He answered all my questions and concerns quickly and knowledgeable and showed me how everything worked in the car !!! I dealt with Sam on my last lease and will do so over and over again and have recommended him to my family and friends..... truly an asset to your dealership !!!
Samuel Singleton
6/5/2025
We're glad everything was completed quickly and to your satisfaction! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Rochester, NY
Terence G|2024 Chevrolet Equinox
Confirmed Service Customer
6/5/2025
They took my car into the shop and did my tire rotation and oil change quickly. They had me out of there in less than an hour.
6/5/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Gregory K|2025 Buick Envision
Confirmed Sales Customer
6/5/2025
My sales representative, Jeff Bates did a super job of showing and explaining all the features of my Buick Envision lease. The dealership was easy to work with on negotiating a reasonable lease. I highly recommend Jeff Bates and Bob Johnson Buick as a place to lease or buy a new vehicle.
Jeffrey Bates
6/5/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
David C|2025 GMC Sierra EV
Confirmed Sales Customer
6/4/2025
Was a great experience
Jason Ksczanowicz
6/5/2025
Congratulations on your new vehicle! Thank you so much for the positive review!
Rochester, NY
Melanie K|2025 Buick Envista
Confirmed Sales Customer
6/9/2025
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Maxwell Clyburn
6/12/2025
Hi, thank you so much for your high rating. Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Brockport, NY
Hiram J|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
6/10/2025
Had a great experience. I did receive some equipment with my truck that wasn’t explained to me. I also was shorted one tire pressure monitor for my trailer tire pressure monitor system. I will follow up at the dealership this week
House Salesperson
6/12/2025
Hello there, we appreciate you taking the time to leave us this feedback.Congratulations on your new vehicle!
Hilton, NY
Theresa S|2023 Buick Encore GX
Confirmed Service Customer
6/10/2025
My inspection was done quickly. The service advisor was very friendly and helpful answering any questions I had.
6/12/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
John M|2025 GMC Terrain
Confirmed Sales Customer
6/10/2025
Andrew Terrigino made the new GMC purchase painless and was completed in one day.
Andrew Terrigino
6/12/2025
Hello, thank you for sharing your positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
James N|2023 Buick Encore GX
Confirmed Service Customer
6/11/2025
Service Dept. did an excellent job.
6/12/2025
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Lynn B|2024 GMC Terrain
Confirmed Service Customer
6/11/2025
Friendly service agents and fast reliable service.
6/12/2025
Hi there, we are very happy to have provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
HILTON, NY
Linda R|2025 GMC Sierra 1500
Confirmed Service Customer
6/12/2025
The dropoff folks were nice.. the guys there on pickup were not the friendliest and really didnt want to be helpful.
6/12/2025
Hello there, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Rochester, NY
William N|2023 Chevrolet Blazer
Confirmed Service Customer
6/12/2025
Matt is great
6/12/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC!
Rochester, NY
Judith T|2021 Buick Encore GX
Confirmed Service Customer
6/13/2025
Courteous, efficient, and knowledgeable
6/14/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
ROCHESTER, NY
Steven E|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/8/2025
I scheduled service online. Checking in was easy. The workers were friendly. Was out of there in about an hour and a half. My only complaint is I had to ask for some DEF Fluid. The service writer was very accommodating and took care of it.
6/12/2025
We sincerely value your business and look forward to your next visit! Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC!
Rochester, NY
Jeffrey M|2023 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
New Truck was in for over a week for brake issues, modular issues and had to wait for parts! Went all weekend with no vehicle!
6/12/2025
Hi, thank you for taking the time to leave us feedback about your experience with us.
Rochester, NY
Sandra L|2024 Buick Encore GX
Confirmed Service Customer
6/11/2025
They’re very friendly and very fast and
6/12/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Joe C|2017 GMC Acadia
Confirmed Service Customer
6/12/2025
Matt was very helpful, he cleared up some confusing info.
6/12/2025
We appreciate your positive review about your recent experience with us! Thanks for highlighting some of our staff who helped make this such a great experience!
Greece, NY
Eric B|2025 GMC Sierra 1500
Confirmed Sales Customer
6/12/2025
Jason did a great job locating the right truck for me.
Jason Ksczanowicz
6/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! ! Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Nancy M|2025 Buick Envista
Confirmed Sales Customer
6/12/2025
Fast, courteous, knowledgeable, welcoming environment to customers
Jordan Kujawski
6/12/2025
Hi, thank you so much for the positive review! Congratulations on your new vehicle!
Rochester, NY
Gina G|2025 GMC Terrain
Confirmed Sales Customer
6/12/2025
Everyone is always so helpful and kind.
Jolene Vitto
6/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Bernice V|2024 Buick Encore GX
Confirmed Service Customer
6/13/2025
Always pleasant
6/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Rochester, NY
Kerri O|2025 Buick Enclave
Confirmed Sales Customer
6/14/2025
We have been fans of Bob Johnson since buying our first car from Carissa a few years ago. Once again, she nailed it and found us the car we wanted. She was professional, attentive and as always, great to work with.
House Salesperson
6/16/2025
Thanks for highlighting Clarissa Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! who helped make this such a great experience!
Spencerport, NY
Victoria S|2024 Buick Envision
Confirmed Service Customer
6/16/2025
I was created by Matt who kept me updated thru the process. Excellent communication throughout!!!
6/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Timothy W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/17/2025
For the simple service of an oil change and tire rotation i was very disappointed. After getting home noticing oil all over my driver side fender. Hopefully this doesnt hurt the ceramic coating on the truck. I would expect this from a fast lube place but not from a dealership the size of Bob Johnson. The fact that a simple service cant be done correctly makes me not want to use your service dept for anything else.
6/17/2025
We sincerely apologize for the inconvenience you experienced during your recent service visit. Thank you for bringing this matter to our attention. We would appreciate the opportunity to speak with you directly and resolve the issue. Please contact Greg Stanawix (585)227-1900 ext 4960 at your earliest convenience.
Spencerport, NY
David B|2024 GMC Yukon XL 1500
Confirmed Sales Customer
6/18/2025
Sam was very attentive and fast. He made the experience quick and painless. From test drives to over all buying he knows his rides inside and out. Thank you Sam and BoB Johnson
Samuel Singleton
6/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Brockport, NY
Elizabeth C|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
Very good every thing went well. Sam Singleton was excellent,very informative and helpful.
Samuel Singleton
6/19/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Jeffrey F|2021 GMC 2500HD Sierra
Confirmed Service Customer
6/18/2025
Fast and professional service
6/19/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Rochester, NY
Gregory S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/18/2025
My salesman Jonathan couldn't have been better. Great experience.
Jonathan Hillengas
6/19/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC LLC. We want all our clients to have a comfortable and stress-free experience with us!
Marcellus, NY
Patricia B|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
My son and I were more than pleased with the young man that handled my purchase. John Culotta was professional, kind, not pushy and answered all of our questions! We were more than pleased with Bob Johnson Auto Group. Thank you so much !
John Culotta
6/19/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
medina, NY
Brian H|2025 GMC Terrain
Confirmed Sales Customer
6/16/2025
SAM IS THE BEST THIS IS THE 3rd VEHICLE HE HAS SOLD OUR FAMILY!
Samuel Singleton
6/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
ROCHESTER, NY
Patricia S|2025 Buick Encore GX
Confirmed Sales Customer
6/16/2025
The salespeople are so friendly and helpful. Bob Johnson Buick is wonderful to work with to buy a new Buick. We are so throughly happy with our experience. Jonathan, Jordan, and Greg are great to work with and helped us make the deal.
Jonathan Hillengas
6/17/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Johnson Buick GMC LLC. We sincerely value your business and look forward to your next visit!
Fairport, NY
Madeline V|2018 GMC Acadia
Confirmed Service Customer
6/16/2025
Quick service, courteous and kept my car interior clean.
6/17/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Latesha P|2024 GMC Terrain
Confirmed Service Customer
6/17/2025
Quick & easy.
6/17/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Lisa W|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
Personable service. Knowledgeable and helpful.
Thomas Beikirch
6/19/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Spencerport, NY
Paul M|2024 Buick Encore GX
Confirmed Service Customer
6/18/2025
The lady that checked the car in was excellent and everything was very good from that point on-really appreciate the professional enviornment-thank you!!
6/19/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Gail A|2023 Buick Envision
Confirmed Service Customer
6/18/2025
Staff was friendly and oil change and tire rotation was done quickly.
6/19/2025
Hello, we're happy to hear you had such a positive experience with our team! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Hilton, NY
Kimberly D|2025 GMC Yukon
Confirmed Sales Customer
6/18/2025
Patient and kept working till they found what I was
Jordan Kujawski
6/19/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Churchville, NY
Michael B|2025 GMC Sierra 1500
Confirmed Service Customer
6/21/2025
Outstanding customer service!! I had an emergent issue and I was taken care of promptly!! 5 star service!
6/23/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
Rochester, NY
Garry P|2024 Buick Envista
Confirmed Service Customer
6/19/2025
Jack S was great did some extra work for me.
6/20/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Our staff is committed to providing each of our clients with the best automotive experience!
ROCHESTER, NY
Dana B|2025 Buick Enclave
Confirmed Sales Customer
6/19/2025
Everyone was friendly. I felt like they really wanted to make sure I was making the right decision about which car to purchase.
Jonathan Hillengas
6/20/2025
Hello, thank you for sharing your positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Livonia, NY
Cynthia D|2024 Buick Encore GX
Confirmed Service Customer
6/19/2025
As always, the service department is great!
6/20/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Melanie E|2024 GMC Sierra 1500
Confirmed Service Customer
6/19/2025
Everything went very well from the begining to the end and was finished in a timely manor
6/20/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC LLC.
Ontario, NY
Linda S|2025 Buick Envista
Confirmed Sales Customer
6/20/2025
It was great ! Very friendly and no pressure
Jonathan Hillengas
6/21/2025
Hello, thank you for sharing your positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Hilton, NY
Denise S|2022 GMC Canyon
Confirmed Service Customer
6/21/2025
I appreciate how easy it is to bring my truck in for service. The entire process from start to finish is efficient and your staff make it a pleasant experience. Thank you1
6/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Johnson Buick GMC LLC. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Terry F|2020 GMC 1500 Sierra
Confirmed Service Customer
6/23/2025
difficulty making an appointment. service dept. hard to reach by phone.
6/23/2025
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
James J|2024 GMC Terrain
Confirmed Service Customer
6/23/2025
Matt got my vehicle in right away and done pretty quick too. 👍👍
6/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
David H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/26/2025
Great experience. Sam Singletary was a huge help and super respectful
Samuel Singleton
6/26/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Lexington, SC
Pete P|2024 Buick Enclave
Confirmed Service Customer
6/24/2025
The best service department around.
6/24/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Kellie R|2022 GMC Acadia
Confirmed Service Customer
6/25/2025
The dealership had my car serviced for over 2 months with little updates. I had to call to check in myself and a majority of the time no one was aware of what was wrong. Very disappointing
6/26/2025
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Rochester, NY
Natalie P|2025 Buick Envision
Confirmed Sales Customer
6/26/2025
I can’t thank Jason enough!! This was the best experience I’ve ever had in purchasing a vehicle. I told Jason what I was looking for and he was able to show me several options. I have already recommended Jason and Bob Johnson GMC to my friends and family.
Jason Ksczanowicz
6/26/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Rochester, NY
Pamela T|2024 Buick Encore GX
Confirmed Service Customer
6/27/2025
Great service department
6/28/2025
Pamela, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service department. Your support means a lot to us, and we look forward to serving you again!
rochester, NY
Jeffrey G|2022 GMC 3500HD Sierra
Confirmed Service Customer
6/27/2025
I needed to get my truck in asap and you came through Kaitlyn was awesome helping me with making progress and taking care of all the logistics. She is an excellent Bob Johnson representative.
6/28/2025
Jeffery, Thank you for the great feedback! We're so glad we could get your truck in quickly and that Kaitlyn made the process smooth and stress-free. She's a valued member of our team, and we’ll be sure to pass along your kind words. We appreciate you choosing Bob Johnson and look forward to helping you again!
ROCHESTER, NY
Gloria M|2021 Buick Envision
Confirmed Service Customer
6/28/2025
Curious straight to the task and out you go
6/28/2025
Gloria,Thanks for the feedback! We’re glad to hear your visit was quick and efficient—just the way it should be. If there’s anything more we can do to make your next experience even better, we’re all ears!
Rochester, NY
Corinne H|2023 Buick Encore GX
Confirmed Service Customer
6/28/2025
Great service and was done timely.
6/28/2025
Corinne,Thank you for the great review! We're happy to hear you received excellent service and that everything was completed in a timely manner. We appreciate your support and look forward to seeing you again!
rochester, NY
James S|2025 GMC Canyon
Confirmed Sales Customer
6/28/2025
No complaints, test drive and process was quick and fair
Alfred Vieira
6/28/2025
James, Thank you for the great review! We're glad to hear the test drive and overall process were quick and fair. Al will be happy to know he made your experience a smooth one. We appreciate your support and hope you enjoy your new vehicle!
Hilton, NY
Jaroslaw B|2024 GMC Terrain
Confirmed Service Customer
6/26/2025
Friendly staff met me at the door for my service appointment and quickly checked me in. I waited for the car and left in a reasonable amount of time. Excellent service.
6/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Deanna H|2024 GMC Yukon
Confirmed Service Customer
6/27/2025
I have limited interaction but what I have had has been a good/great experience
6/27/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Kent, NY
Rebecca T|2024 Buick Encore GX
Confirmed Service Customer
6/27/2025
Very stress free! Everyone was really nice
6/27/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Christine T|2025 Buick Envista
Confirmed Sales Customer
6/27/2025
My sales man was very good. My only complaint was when I got home I noticed the inside of the car was dirty- the mats and seat were clean, but the side and doors (interior) had dried dirt in them. I did clean it but it was strange to see inside a new car. I would understand on the floor mats, but it was odd . I don’t blame the salesman as neither of us noticed it while in the car. It wasnt until I got home and showed my family my new car that I noticed it. There was also no windshield washer fluid and the notice popped up on my drive home. Other than that, my experience was good. My salesman worked with me to help me get to a payment I could afford and I’m happy with my car.
Jonathon Collister
6/27/2025
Hello there, we appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! Congratulations on your new vehicle!
Rochester, NY
James Z|2022 GMC Acadia
Confirmed Service Customer
6/28/2025
it was great.
6/28/2025
James,Thank you! We're so glad to hear your service experience was great. We appreciate your trust and look forward to helping you again next time!
Spencerport, NY
Louis S|2024 GMC Terrain
Confirmed Service Customer
6/30/2025
Everything was perfect! So much better than experience with Bob Johnson Chevrolet on Ridge Rd W.
6/30/2025
Thank you so much for your feedback! We're thrilled to hear everything was perfect and that your experience with us stood out in such a positive way. We truly appreciate the opportunity to serve you and look forward to seeing you again
Rochester, NY
Lawanda J|2025 Buick Envista
Confirmed Sales Customer
6/30/2025
Everyone was friendly and helpful!
Thomas Beikirch
7/1/2025
Thanks a bunch for the kind words! We're so glad to hear that everyone was friendly and helpful — that’s exactly the experience we aim to give. Hope to see you again soon!
Rochester, NY
Deborah L|2025 Buick Envision
Confirmed Sales Customer
6/29/2025
This was my first time working with Jordan, he was awesome. He answered all my questions, listened to what I wanted and made the experience pain free.
Jordan Kujawski
6/30/2025
Hi Deborah,Thank you for the great feedback! We're so glad Jordan made your experience smooth and stress-free. We’ll be sure to share your kind words with him! Congratulations on your new vehicle!
Rochester, NY
Anna S|2021 Buick Envision
Confirmed Service Customer
6/29/2025
Quick appt. Courteous and friendly service.
6/30/2025
Hi Anna,Thanks for the great review! We're glad you had a quick and friendly experience—come see us again anytime!
penfield, NY
Ramon N|2025 GMC Acadia
Confirmed Sales Customer
6/30/2025
No hassle, straight to the point! Sam was Great!!!!! He helped me thru the whole process. Everyone was friendly and very professional.
Samuel Singleton
6/30/2025
Ramon, Thanks so much for the awesome review! We're thrilled Sam made the process easy and that the whole team left a great impression. We appreciate you!
Rochester, NY
Mark P|2025 Buick Envista
Confirmed Sales Customer
7/1/2025
There was a nice selection in the lot to choose from. Was not approached by a salesperson while I was browsing (good thing). Went inside and asked for a salesperson. Jordan came over and introduced himself. Very nice young guy. Went for a test drive. All the credits that were advertised on-line were honored. Filled out some paperwork which didn't take long with Jordan and another finance gentleman. Car was ready as promised the next day all sparkling clean. Some final paperwork which only took minutes. Add-on options were presented, but no hard sell. All-in-all a very pleasant buying experience.
Jordan Kujawski
7/1/2025
Mark, Thanks so much for sharing your experience! We're really glad you enjoyed the selection on the lot and felt comfortable browsing without pressure. It’s great to hear that Jordan and our finance team made the process smooth and easy for you. We’re all about making car buying stress-free, and it sounds like everything went just right — from the test drive to driving off in your sparkling clean new car. Thanks again for choosing us, and enjoy your new ride!
Rochester, NY
Christina S|2026 GMC Terrain
Confirmed Sales Customer
7/1/2025
Jason was wonderful! He kept us informed through the process and allowed our needs/wants to be heard and then went to work to find us the vehicles we wanted!
Jason Ksczanowicz
7/1/2025
Thanks so much for the awesome feedback! We’re thrilled to hear Jason took great care of you and really listened to what you were looking for. That’s exactly the kind of experience we aim to provide. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything down the road!
Rochester, NY
John C|2025 Buick Encore GX
Confirmed Sales Customer
7/1/2025
My visit to Bob Johnson Buick was to enquire about a GM lease agreement for a 2025 Buick . This was the 3rd Buick that I leased from GM and by far the best and most efficient / Lease encounter I can recall. The staff at every level from choosing a Buick in the dealership with a Salesman to confirming pricing with the finance officer. Overall it was a very friendly and rewarding experience with a positive result for me. A very pleased GM customer .
Andrew Terrigino
7/3/2025
John,Thank you so much for your wonderful feedback! We’re honored that you chose Bob Johnson Buick for your third GM lease, and we’re thrilled to hear this was your best and most efficient experience yet. It’s great to know that our team—from sales to finance—made the process smooth, friendly, and rewarding. Your satisfaction means everything to us, and we’re grateful to have you as a loyal GM customer. Enjoy your new Buick, and we look forward to serving you again in the future!
Honeoye Falls, NY
David H|2024 Buick Encore GX
Confirmed Service Customer
6/30/2025
Did a great repair on the car. They kept us updated which was appreciated. Thank you Buick.
7/1/2025
David,Thanks so much for the great review! We're really glad the repair went well and that you appreciated the updates along the way. It means a lot to us. Thanks again for trusting Bob Johnson Buick GMC LLC !
rochester, NY
Timothy O|2025 GMC Terrain
Confirmed Sales Customer
7/1/2025
Jonathan was very helpful and made the process go smoothly.
Jonathon Collister
7/1/2025
Thanks for the great review! We're so glad to hear Jonathan was helpful and made everything go smoothly for you. Enjoy your new Terrain !
Rochester, NY
David H|2025 GMC Canyon
Confirmed Sales Customer
7/1/2025
My sales rep Sam Singleton and his assistant Carter were professional and polite which made the purchase process very smooth and enjoyable 👍🏻
Samuel Singleton
7/3/2025
David, Thank you so much for your kind words! We're thrilled to hear that Sam Singleton and Carter made your purchase experience smooth and enjoyable. We take great pride in providing professional and courteous service, and your feedback truly means a lot to us. Congratulations on your new vehicle!
Lexington, SC
Michael S|2023 Buick Envision
Confirmed Service Customer
7/2/2025
Very Quick service
7/3/2025
Thank you for your feedback! We're glad to hear you received very quick service—it's always our goal to get you back on the road as efficiently as possible. We appreciate your visit and look forward to seeing you again!
ROCHESTER, NY
James H|2015 Buick Verano
Confirmed Service Customer
7/2/2025
Always have the best service
7/3/2025
James, We're so glad to hear you had a quick and efficient service experience—that's exactly what we strive for. Thank you for choosing us, and we look forward to seeing you again next time!
ROCHESTER, NY
Sharon H|2025 Buick Encore GX
Confirmed Sales Customer
7/2/2025
Very friendly and helpful in every way. I appreciate all Max has helped me along the lease process
Maxwell Clyburn
7/3/2025
Thank you so much for your kind words! We're thrilled to hear that Max was friendly, helpful, and supportive throughout your lease process. It's always our goal to make every step as smooth and stress-free as possible. We truly appreciate your trust in us and look forward to assisting you again in the future!
Rochester, NY
Phill C|2025 GMC Acadia
Confirmed Service Customer
7/2/2025
Just came in for a oil change & tire rotation. Later in the day my tire sensors came on. Called the service dept several times & left a msg for the service advisor that handled my vechicle & never got a return call. Had to drive to the dealership personally to get them re calibrated. I was told that the service advisor went home sick. It would have been nice if someone told the person that answers the service dept phone that info so I could have been helped by someone else? It was just an inconvenience to have to leave work to come back there because I never got a return call.
7/3/2025
Hi Phill, Thank you for your honest feedback, and we sincerely apologize for the inconvenience and lack of communication you experienced. We understand how frustrating it must have been to return during your workday without a returned call. Your experience doesn’t reflect the level of service we strive for, and we’re addressing this with our team to ensure better communication moving forward. As a gesture of our appreciation for your patience, we’d like to offer you a complimentary oil change. Please contact our service team to schedule it at your convenience—we’d love the chance to make things right.
ROCHESTER, NY
Thomas D|2026 Buick Encore GX
Confirmed Sales Customer
7/2/2025
My sales consultant and his manager were excellent
Maxwell Clyburn
7/3/2025
Thank you for your feedback! We're so glad to hear that both your sales consultant and their manager provided you with excellent service. We truly appreciate your business and are happy we could make your experience a great one. Enjoy your new vehicle, and we look forward to serving you again in the future!
Webster, NY
Robert G|2022 GMC Yukon
Confirmed Service Customer
7/2/2025
Brought in my Yukon to have the passenger mirror checked as it was not working properly. It was repaired while I waited and I was on my way in a flash
7/3/2025
Robert, Thank you for sharing your experience! We're glad we could quickly diagnose and repair the issue with your Yukon’s passenger mirror while you waited. Providing fast and efficient service is always our goal, and we’re happy to hear we got you back on the road in no time. We appreciate your visit and look forward to helping you again in the future!
geneva, NY
Valerie B|2025 Buick Encore GX
Confirmed Sales Customer
7/2/2025
Sam was very professional and friendly. When I arrived to sign paperwork, everything was prepared and organized. It is apparent that he is both knowledgeable and values the time of his customers. Nate, the intern working with Sam, was wonderful. He helped orient me with my new vehicle in a way that was easy to understand. I would work with them again in the future!
Samuel Singleton
7/3/2025
Thank you so much for your kind words! We're thrilled to hear that Sam provided a professional, friendly, and well-organized experience, and that Nate was able to make your vehicle orientation smooth and easy to understand. It’s great to know that their teamwork made a lasting impression. We truly appreciate your trust in us and look forward to working with you again in the future!
Rochester, NY
Steven B|2025 GMC Sierra 1500
Confirmed Sales Customer
7/4/2025
Hassle free and efficient. Everything went smooth.
Thomas Beikirch
7/5/2025
Steven,Thank you for sharing your experience! We're so glad to hear everything went smoothly and that the process was hassle-free and efficient. That’s exactly the kind of service we strive to provide!
Hilton, NY
Daniel R|2025 GMC Terrain
Confirmed Sales Customer
7/6/2025
Number 6 with Johnathon C. Great help and very knowledgeable.
Jonathon Collister
7/7/2025
Thank you so much for your kind words! We're thrilled to hear that your experience with Johnathon C. at Number 6 was so positive. His knowledge and helpfulness are truly appreciated, and we're glad he could assist you so well. We hope to see you again soon!
Rochester, NY
Heather S|2025 GMC Acadia
Confirmed Sales Customer
7/9/2025
Very professional, friendly and informative. Will definitely be doing business here again in the future
Andrew Terrigino
7/10/2025
Thanks so much for the kind words Heather ! We’re glad you had a positive experience and look forward to seeing you again soon!
Norfolk, NY
Mary P|2024 Buick Encore GX
Confirmed Service Customer
7/9/2025
great customer service.
7/10/2025
Mary,We are delighted to hear that you were pleased with the level of service provided. Delivering excellent customer care is always our top priority, and your recognition means a great deal to us.
ROCHESTER, NY
Eugene L|2020 Buick Enclave
Confirmed Service Customer
7/3/2025
Excellent service
7/3/2025
Thank you for the excellent review !
ROCHESTER, NY
Thomas M|2026 Buick Encore GX
Confirmed Sales Customer
7/3/2025
Great service Jolene was Awsome explained everything to me about the car
Jolene Vitto
7/5/2025
Mike,Thank you so much for the kind words! We truly appreciate your feedback and are glad you had a great experience!
Fairport, NY
Adam G|2025 GMC Sierra 1500
Confirmed Sales Customer
7/3/2025
Andrew and the credit guy where wonderful
Andrew Terrigino
7/5/2025
Thank you for the wonderful feedback! We're so glad to hear that Andrew and our credit specialist made your experience a great one. We truly appreciate your kind words and are happy everything was explained clearly and professionally!
HIlton, NY
Alberto C|2025 Buick Envision
Confirmed Service Customer
7/3/2025
I very impressed with how fast my service went. I was in and out in no time. Great service
7/7/2025
Thank you Alberto, for the great review !
Rochester, NY
Janine F|2025 GMC Terrain
Confirmed Sales Customer
7/8/2025
Logan was great. I wasn't expecting to walk out of there with a new car that day, but he made the process easy.
Logan Devos
7/8/2025
We’re so glad to hear your experience was a positive one! It’s always exciting when things come together unexpectedly well. Thank you for choosing us and for taking the time to share your feedback—enjoy your new car!
Rochester, NY
Larry S|2024 GMC Sierra 1500
Confirmed Service Customer
7/8/2025
My first complimentary oil chnge was seemless.
7/10/2025
Thank you so much for your kind words! We're thrilled to hear your first complimentary oil change was seamless. We look forward to seeing you again for your next service!
ROCHESTER, NY
Ismael T|2026 Buick Encore GX
Confirmed Sales Customer
7/9/2025
Made us feel comfortable.
Jordan Kujawski
7/10/2025
Thank you for your thoughtful feedback. We are pleased to know that you felt comfortable during your visit. Your satisfaction is very important to us, and we sincerely appreciate your support. We look forward to serving you again in the future.
Rochester, NY
Richard W|2024 Buick Encore GX
Confirmed Service Customer
7/10/2025
It was great as usual.
7/10/2025
Thank you for your feedback. We’re pleased to hear that your service experience was great !
Rochester, NY
Micheal D|2025 Chevrolet Equinox
Confirmed Service Customer
7/10/2025
Very good, time there for the service excellent.
7/10/2025
Thank you for your feedback Michael! We’re pleased to hear that your service experience was very good, and we look forward to seeing you again!
ROCHESTER, NY
Pamela F|2011 GMC Terrain
Confirmed Service Customer
7/14/2025
Matt was polite and informative, addressing all my concerns.
7/14/2025
Thank Pamela for the 5 star rating and the kind words about Matt. We look forward to seeing you again !
ROCHESTER, NY
Brett C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/15/2025
I Leased a 2025 GMC Sierra 1500 at a great price. Jason and Nate were helpful and professional through the entire process. A few days later makes we wonder why I didn't do this much sooner. Thank you so much!
Jason Ksczanowicz
7/15/2025
Thank you Brett for the kind words. We are so happy to hear about your experience with Jason and Nate. Congratulations on your new Sierra !
Hilton, NY
Dwight D|2024 Buick Encore GX
Confirmed Sales Customer
7/15/2025
Jeff was great everybody was excellent I would recommend you guys to everyone
Jeffrey Bates
7/15/2025
Dwight, thank you for the great review ! Congratulations on you new vehicle !
Syracuse, NY
Leigh B|2026 GMC Terrain
Confirmed Sales Customer
7/15/2025
I love Jolene. She has been my sales person for a long time. I never want to go anywhere else for a new car.
Jolene Vitto
7/15/2025
Congratulations on your new Terrain Leigh ! We appreciate the high rating :)
Rochester, NY
Dawn K|2020 Buick Encore GX
Confirmed Service Customer
7/16/2025
NYS Inspection. App'ts are easy to schedule online. Car was taken in for service on arrival and returned in a reasonable time frame. Waiting area is clean and pleasant, as is the entire dealership. Scott U. is great.
7/17/2025
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that your NYS inspection went smoothly and that you found the online scheduling, service timing, and waiting area to your satisfaction. We're especially glad Scott, made a great impression. We truly appreciate your support and look forward to serving you again in the future.
ROCHESTER, NY
Jane G|2025 GMC Canyon
Confirmed Sales Customer
7/16/2025
Everything was good except it needs to come back in to get the center console latch fixed
Samuel Singleton
7/17/2025
Hi Jane, thank you for the 5 stars and your feedback !
Valrico, FL
Marc I|2025 Buick Encore GX
Confirmed Sales Customer
7/16/2025
Quick and easy
Andrew Terrigino
7/17/2025
Hi Marc, thank you for the 5 stars ! Congratulations on your new Encore GX !
ROCHESTER, NY
Susan M|2025 Buick Encore GX
Confirmed Sales Customer
7/17/2025
Very smooth, Andrew Terrigino was great to work with! We are very happy with our Bob Johnson GMC Buick experiences!
Andrew Terrigino
7/18/2025
Hi Susan we are happy to hear about your experience with Andrew and Bob Johnson Buick GMC ! Congratulations on your new ride !
Greece, NY
Carl M|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/17/2025
Friendly and experienced sales person. Had the inventory to check and make my decision.
Samuel Singleton
7/18/2025
Hello Carl, Thank you for your comments about your Sierra purchase. Enjoy your new ride !
Rochester, NY
James K|2025 GMC Acadia
Confirmed Sales Customer
7/18/2025
Trevor Gilliard was a joy to deal with. He was very courteous & knowledgeable. He made the whole purchasing experience enjoyable.
Trevor Gilliard
7/21/2025
James, thank you for sharing your experience with Trevor. We appreciate your feedback and high praise. Congratulations on your new Acadia
Rochester, NY
Ginger T|2025 Buick Encore GX
Confirmed Service Customer
7/10/2025
I've had nothing but great experiences there. Andrew,.Bill,.Matt,.n 1 other service member,. don't know his name,..but can't say enough about my experiences there!!! Thank You!!!
7/10/2025
"That’s amazing to hear! It sounds like Andrew, Bill, Matt, and the other team member really went above and beyond to make your experience great. It’s always refreshing to hear about such outstanding service—thank you for sharing!"
Webster, NY
Craig G|2021 Buick Encore GX
Confirmed Service Customer
7/10/2025
Had a 7:30 appointment but was there over 3 hours to get a switch replaced. After 3 hours I went up to the desk to ask how much longer it would be and found out they hadn’t even taken my vehicle back. They took the vehicle back then only after I said something and did the job in 10-15 minutes. What’s the point of an appointment if I wait half the day for a ten minute job?
7/11/2025
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to wait so long. We’re currently reviewing what happened to ensure this doesn’t occur again. Your time is valuable, and we appreciate you bringing this to our attention. If you're open to it, we’d love the chance to speak with you directly.
Rochester, NY
Larry D|2017 Buick Encore
Confirmed Service Customer
7/13/2025
Personable greeting. Good communications, meaningful recommendations.
7/14/2025
Thanks so much for the great feedback! We're really glad you felt welcomed and that our team communicated clearly with you. If you ever need anything else, we are here for you !
Rochester, NY
Jeremy S|2025 GMC Canyon
Confirmed Sales Customer
7/16/2025
Would work with Jolene anytime!! We will continue to buy from her
Jolene Vitto
7/18/2025
Jeremy, Thank you so much for your kind words! We are thrilled to hear you had a great experience. We look forward to helping you again in the future—your continued trust means the world to us!
Rochester, NY
Michael R|2025 GMC Sierra 1500
Confirmed Sales Customer
7/17/2025
Sam was great to deal with. Had a perfect experience.
Samuel Singleton
7/18/2025
Michael, we are thrilled to hear your experience with Sam was great. We appreciate your kind review. Enjoy your new ride !
Waterport, NY
Kristina K|2023 GMC Terrain
Confirmed Service Customer
7/18/2025
Professional and polite Completed in a timely manner
7/18/2025
Hi Kristina, thank you for your feedback and 5 stars. We appreciate you letting us know how we did. We look forward to seeing you again !
Brockport, NY
Darryl L|2025 GMC Sierra 1500
Confirmed Sales Customer
7/21/2025
Jolene was able to get me exactly what I wanted in my new Sierra. I am extremely satisfied with my purchase.
Jolene Vitto
7/21/2025
Darryl, Thank you so much for your kind words! We are thrilled to hear that you’re extremely satisfied with your new Sierra were able to help you get exactly what you wanted. Enjoy every mile in your new ride!
Spencerport, NY
Kevin A|2025 GMC Sierra 1500
Confirmed Sales Customer
7/22/2025
Really good experience
Jonathon Collister
7/22/2025
Thank you, Kevin for your kind feedback! We're thrilled to hear that you had a really good experience. If there’s anything more we can do for you, please don’t hesitate to reach out! Enjoy your new Sierra!
Avon, NY
Jeffery D|2024 Buick Encore GX
Confirmed Service Customer
7/18/2025
First oil change at a place in my life, kind of forced onto me being a lease and first oil change for the car. Will be the last oil change at a place ever. I could have done it myself in less than 15 minutes at my house. Meanwhile a "fast" service took all day. I was busy at work, no updates on the service link. My parents were picking it up because i was busy working, they called, no answer. Had to go in and search around to find someone to help them to check them out and find my car etc. Complete waste of time.
7/21/2025
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused during your visit. Your feedback is incredibly important, and we’ll be using it to improve our processes. If you're open to it, we’d appreciate the chance to speak with you directly and make things right
Rochester, NY
Darin S|2025 GMC Sierra 1500
Confirmed Sales Customer
7/18/2025
Brain was excellent and for him to drive and meet me halfway shows how much they care about the customer.
Brian Bassett
7/21/2025
Thank you so much for your kind words! We're thrilled to hear that Brain made such a positive impression. His dedication to going the extra mile—literally—reflects our commitment to outstanding customer service. We truly appreciate your feedback and look forward to serving you again!
Herkimer, NY
Corinne K|2024 Buick Encore GX
Confirmed Service Customer
7/19/2025
Easy
7/21/2025
Thank you Corinne for the feedback and 5stars! We look forward to seeing you again!
Brockport, NY
Timothy W|2025 GMC Canyon
Confirmed Sales Customer
7/24/2025
Danny Lennox once again Mae the car shopping and buying experience easy and painless. Thank you!
Daniel Lennox
7/24/2025
Hi Timothy, we are very happy Danny provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. Congratulations on your new vehicle!
Hilton, NY
Lisa C|2025 Buick Encore GX
Confirmed Service Customer
7/24/2025
Very friendly and the repair of the chip on the inner door floor looks like a chip was never there.
7/24/2025
Hi Lisa , we are very happy to have provided you with such a positive experience! Thank you for choosing Bob Johnson Buick GMC LLC as your first choice for all your automotive needs!
Rochester, NY
Eileen S|2025 Buick Enclave
Confirmed Sales Customer
7/24/2025
Thomas Beikirch was wonderful. He was very personable and calm. No stress experience!
Thomas Beikirch
7/24/2025
Hi Eileen, Thank you for your praise and kind comments about Thomas. Your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Kimberly S|2025 GMC Terrain
Confirmed Sales Customer
7/24/2025
My sales person Andrew was amazing along with Finance. Best service i have had purchasing a vehicle.
Andrew Terrigino
7/25/2025
Thank you so much Kimberly for your kind words! We're thrilled to hear that Andrew and our Finance team provided you with such an exceptional experience. It's great to know we made your vehicle purchase smooth and enjoyable. We truly appreciate your feedback and look forward to serving you again in the future!
Baldwinsville, NY
Jolene M|2019 GMC Terrain
Confirmed Service Customer
7/22/2025
Great! But I think they forgot to reset the oil tracker because I just got an email today saying I better change my oil and that I’m down to 4%
7/24/2025
Jolene, thanks again for taking the time to leave us this information about your recent visit. We sincerely value your business and look forward to your next visit!
Hilton, NY
Brittney J|2025 GMC Terrain
Confirmed Sales Customer
7/23/2025
Jonathan was great. exceeded all expectations!
Jonathan Hillengas
7/24/2025
Brittney, We're happy we could meet your expectations! thanks again for taking the time to leave us this information about your recent visit. Enjoy your new Terrain!
Rochester, NY
Marjorie A|2024 Buick Envision
Confirmed Service Customer
7/23/2025
Great professional service!
7/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Spencerport, NY
Giovanna S|2025 GMC Terrain
Confirmed Sales Customer
7/25/2025
Friendly, my sels person was amazing
Samuel Singleton
7/25/2025
We appreciate your positive review about your recent experience with us! Thanks for highlighting Sam, who helped make this such a great experience! Congratulations on your new vehicle!
Rochester, NY
Michael L|2025 GMC Sierra 1500
Confirmed Sales Customer
7/25/2025
Very knowledgeable and professional. We feel very comfortable doing business with the staff
Daniel Lennox
7/25/2025
Hi Michael, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Your wonderful feedback and rating mean a lot to us. Congratulations on your new vehicle!
Rochester, NY
Clarivette G|2026 GMC Terrain
Confirmed Sales Customer
7/28/2025
Jordan was an excellent salesman.
Jordan Kujawski
7/28/2025
Hello Clarivette, thank you so much for your high star rating. We are very happy we could provide you with a positive experience!
Rochester, NY
Wayne M|2024 GMC Sierra 1500
Confirmed Service Customer
7/28/2025
Went in for oil and tires rotation and Scott and Jack and Matt did s wonderful job as usual I appreciate the folks and because of them I will be leasing my next truck soon from that store. Thanks to the entire staff at this store
7/29/2025
Hi Wayne, Thank you for the wonderful review ! We will be sure to pass your comments along to Scott, Matt and Jack. We sincerely value your business and look forward to your next visit!
Spencerport, NY
Kristina P|2025 GMC Terrain
Confirmed Sales Customer
7/29/2025
Everything went well besides one of the cars breaking on the test drive. Jordan was helpful and knowledgeable, very friendly and made the deal happen!
Jordan Kujawski
7/29/2025
Hello Kristina, we really appreciate your feedback! We are happy that Jordan was able to make things right for you. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Scott M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/24/2025
Quick and pain-free, they always do a great job with schedule appointments.
7/25/2025
Scott, We sincerely value your business and look forward to your next visit! It is great to hear everything was done quickly and to your satisfaction!
ROCHESTER, NY
Edward A|2025 GMC Canyon
Confirmed Sales Customer
7/25/2025
Right from the start when I met Jason in the parking lot while browsing for a new Canyon it was a good experience. He was on the ball and made things happen that resulted in purchasing my new vehicle. Very satisfied with Bob Johnson GMC.
Jason Ksczanowicz
7/25/2025
Hello Edward, Thank you for sharing your experience! We're so glad Jason made such a strong first impression and helped make your vehicle purchase smooth and enjoyable. It’s great to hear that everything from browsing to buying was handled with care and professionalism. We truly appreciate your trust in Bob Johnson GMC and hope you love your new Canyon!
Rochester, NY
Kim C|2025 Buick Envision
Confirmed Sales Customer
7/25/2025
I had a great experience at Bob Johnson Buick! From the moment I walked in the staff was friendly, professional and genuinely helpful. Jonathon Hillengas took the time to understand what I was looking for, answered all my questions and made the entire process smooth and stress-free. I never felt pressured and I appreciated the transparency and honesty throughout the deal. I'm thrilled with my new car and would absolutely recommend this dealership to anyone in the market for a vehicle.
Jonathan Hillengas
8/3/2025
Hello Kim, Thank you so much for your thoughtful review! We're thrilled to hear that your experience at Bob Johnson Buick was such a positive one. Jonathon Hillengas is a valued member of our team, and it's wonderful to know he provided attentive, honest, and pressure-free service. We're so glad you're loving your new car, and we truly appreciate your recommendation. Enjoy the ride!
Rochester, NY
Jonathan C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/28/2025
Sam is awsome
Samuel Singleton
7/28/2025
Thank you Jonathan, We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Spencerport, NY
Christopher I|2025 Buick Envision
Confirmed Sales Customer
7/30/2025
It was very easy to do business with Bob Johnson Buick. I am a loyal Bob Johnson GMC customer but new to this division of Bob Johnson. Jonathan Hillengas, my salesman, was very easy to work with and made sure my buying experience was easy and straightforward as advertised. Jonathan took extra time to review all aspects of my new Envision including new features unique to this model. This dealership had a huge selection and offerings making it super easy to research and find the right fit. So far, I am very pleased and appreciate everyone who worked on my purchase- sales, finance through delivery. Thank you!
Jonathan Hillengas
7/30/2025
Hello Christopher, Thank you for your thoughtful feedback and for your continued loyalty to the Bob Johnson family. We’re pleased to hear that your experience with Bob Johnson Buick met your expectations and that Jonathan provided attentive and knowledgeable service throughout your purchase. We're also glad our inventory and team made the process seamless. We appreciate your kind words and look forward to assisting you with any future automotive needs!
Fairport, NY
Kenneth S|2025 GMC Yukon
Confirmed Sales Customer
7/30/2025
I was greeted at the front door by Logan a young man that was very knowledgeable the vehicle I was interested in. I had a very good experience at this dealership. The finance manager did a great job explaining any extended warranty options. They made it a priority to get my vehicle ready for the next morning pick up. In the following days I’ve had the store managers reach out to me via email to offer their services to any future needs. Great job to the Bob Johnson team!!!
Logan Devos
7/30/2025
Kenneth, Thank you for sharing your experience! We're glad Logan was able to provide knowledgeable support and that our finance manager clearly explained your warranty options. It's great to hear your vehicle was ready promptly and that our team followed up to offer continued assistance. We appreciate your kind words.The Bob Johnson team is always here for your future needs!
Camden, NY
Anthony M|2023 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Good fast service
7/30/2025
Hi Anthony, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
Rochester, NY
Michael S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/4/2025
The dealership is great. I always deal with Anne Lakis. She is a pleasure to work with.
House Salesperson
8/4/2025
Thank you Michael, for highlighting Anne who helped make this such a great experience! Congratulations on your new vehicle!
Churchville, NY
Devin D|2025 Buick Enclave
Confirmed Sales Customer
8/4/2025
Sam is great!
Samuel Singleton
8/4/2025
Hi Devin, we are very happy that Sam has provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Ralph M|2025 Buick Envista
Confirmed Sales Customer
8/4/2025
Bought the car over the phone with Dan Lennox. He was understanding of my needs for a reasonable payment for my daughter. He is extremely helpful and knowledgeable. Picked it up the next day and signed the paperwork. Great experience and process. Thanks again Dan.
Daniel Lennox
8/5/2025
Hi Ralph ! Thanks so much for the great feedback! We’re thrilled to hear you had such a smooth experience working with Dan Lennox. We’re glad everything went so smoothly from the phone call to pickup. Thanks again for choosing us, and we hope your daughter is loving the new ride!
Rochester, NY
Kathryn B|2014 Chevrolet Cruze
Confirmed Service Customer
8/4/2025
Quick and easy drop off. I wish you could up after 4:45.
8/5/2025
Thank you for your feedback. We're glad the drop-off process was smooth. We understand the need for later pickup times and will certainly take your suggestion into consideration as we look to improve our service.
Rochester, NY
Lynn S|2023 Buick Envision
Confirmed Service Customer
8/9/2025
As always, your service was excellent from my welcome to the time taken to do the job. And the quality of work
8/11/2025
Lynn,Thank you so much for your kind words! We're truly grateful for your continued trust and support. It means a lot to us that you consistently have a great experience, and we’re always happy to help. Looking forward to seeing you again!
Rochester, NY
Louis P|2025 GMC 1500 Sierra
Confirmed Sales Customer
8/1/2025
I decided to look into a GMC truck after being unable to find a Silverado that I liked. Turned out to be a blessing in disguise. I found a GMC Sierra 1500 Elevation (8 cylinder) that satisfied my needs. I worked with Max Clyburn (sales) and got a price I was happy with. Overall experience was excellent, and it looks like GMC will be my truck choice in the future. Thanks Max & Bob Johnson Buick GMC for my new truck.
Maxwell Clyburn
8/1/2025
Thank you so much for sharing your experience, Louis! We're thrilled to hear that the GMC Sierra 1500 Elevation turned out to be the perfect fit for you. It’s great to know that Max Clyburn and the team at Bob Johnson Buick GMC provided excellent service and helped you find a truck you love at a price you’re happy with. We truly appreciate your kind words and are excited to welcome you to the GMC family. Enjoy every mile in your new Sierra!
Rochester, NY
Antonino P|2025 Buick Envision
Confirmed Sales Customer
8/1/2025
Quick, easy and made it affordable. Our salesman was great and was very thorough.
Jonathon Collister
8/1/2025
Antonino, Thank you for your feedback. We are pleased to hear that your experience was efficient, straightforward, and financially accommodating. It's wonderful to know that your salesperson provided thorough and attentive service throughout the process. We truly appreciate your business and look forward to serving you again in the future.
Rochester, NY
Edward S|2025 Buick Envision
Confirmed Sales Customer
8/1/2025
Jonathan Collister went above ana beyond to help us find the perfect vehicle for us. this the 2nd time we have delt with him. He did a great job both times.
Jonathon Collister
8/1/2025
Edward, Thank you for your continued trust in us. We’re delighted to hear that Jonathan Collister once again provided exceptional service and went above and beyond to help you find the perfect vehicle. It’s always a pleasure to assist returning customers, and we’re grateful for the opportunity to serve you. We look forward to helping you again in the future.
Rochester, NY
Karen A|2025 Buick Envision
Confirmed Sales Customer
8/4/2025
If you check our records--my family that is--you'll see we only lease fromBob Johnson and its sales rep Brian Bassett.
Brian Bassett
8/5/2025
Hi Karen! Thanks so much for the kind words! We really appreciate your family's loyalty to Bob Johnson and to Brian Bassett—he’s awesome, and we’re glad he’s been able to help you over the years We hope you're loving your new Buick Envision. If there's ever anything you need, we're just a call or visit away. Looking forward to seeing you again next time!
Greece, NY
Gwendolyn W|2025 Buick Envision
Confirmed Sales Customer
8/5/2025
Welcomed when I walked in by Jordan and whole experience from purchase, trade and pickup was smooth/seamless
Jordan Kujawski
8/5/2025
Hi Gwendolyn, Thank you for your feedback! We're glad Jordan made you feel welcome and that the entire process—from trade-in to purchase and pickup—was seamless. We appreciate your business and look forward to seeing you again!
Greece, NY
Michael A|2025 GMC Sierra 1500
Confirmed Sales Customer
8/12/2025
Bought a brand new GMC sierra from Chris Codd. I believe this to be 5-6 trucks from Bob Johnson and 4 thru Chris. Chris is the best of the best!! Also bought rust proof, ding and dent plan and warranty. One recommendation. Once I complete the online application your finance team should call the consumer. Have a brief conversation. Bob Johnson ran my credit score 5 times! 5 hard inquiries take two years to fall off the consumers report. If you have a conversation with the buyer of the new vehicle you can get an idea of their preferred loan terms, amount, etc. I had done my research and wanted to use GM financial. I could have had my credit pulled just once vs. 5 years.
House Salesperson
8/12/2025
Hello Michael, Thank you so much for your continued trust and for the kind words about Chris—he’ll really appreciate it! We’re also grateful for your feedback on the financing process. It’s helpful to hear, and we’ll be reviewing how we can improve communication to better support our customers. Thanks again for choosing Bob Johnson!
Rochester, NY
Susan S|2025 Buick Envista
Confirmed Sales Customer
8/13/2025
We were greeted at the door by a very nice assistant. Al Vieira was my sales person and also was very helpful in the whole experience of trading in my car and leasing the car I had planned on.
Alfred Vieira
8/14/2025
Hello Susan, Thank you for sharing your experience! We're glad our assistant gave you a warm welcome and that Al Vieira made your trade-in and lease process smooth and stress-free. We appreciate your feedback and hope you enjoy your new vehicle. If you need anything, we're always here to help!
Webster, NY
Jeffrey H|2025 Buick Envista
Confirmed Sales Customer
8/13/2025
Always use Bob Johnson’s for my cars.
Thomas Beikirch
8/14/2025
Jeffrey, Thank you for your continued loyalty to Bob Johnson’s! We’re honored to be your go-to dealership for all your automotive needs. Your trust means a lot to us. We look forward to helping you again in the future!
Hilton, NY
Francine M|2022 GMC Terrain
Confirmed Service Customer
8/14/2025
I had a service appointment and as always it was friendly and timely. I waited for my car and it was done as promised
8/14/2025
Hi Francine ! Thanks for your feedback! Glad to hear your visit was smooth and on time. See you next time!
Rochester, NY
Mary K|2020 Buick Encore
Confirmed Service Customer
8/14/2025
Always start and finish in a finely manor Waiting room is great Alittle story- while there, one of the customers was questioning a charge for some work. This could have gone in a bad direction, but the staff member offered a solution, and he was delighted, this led to very nice conversations in the waiting room and made for “ good vibes” throughout my wait. Alittle kindness goes along way Thank you Mary
8/14/2025
Thank you, Mary! We're glad your visit was smooth and the waiting room comfortable. It's great to hear how a thoughtful solution turned a tense moment into a positive experience for everyone. A little kindness truly goes a long way!
ROCHESTER, NY
Steven D|2026 GMC Sierra 1500
Confirmed Sales Customer
8/14/2025
Chris Codd and Jolene V were wonderful. The whole process was quick and easy. They took care of everything efficiently.
House Salesperson
8/14/2025
Hi Steven! Thanks so much! We're thrilled to hear Chris and Jolene made everything smooth and hassle-free. Enjoy your new ride!
Rochester, NY
Eileen W|2017 Buick Envision
Confirmed Service Customer
8/14/2025
The service department at BJ Buick/GMC is top shelf all the way. The service writers are pleasant, friendly, and helpful. Our car broke down and had to be towed in after hours. They called me at 7:01 the next morning! They are always on top of things. I would not take my car any where else!
8/15/2025
Thank you Eileen for the fantastic feedback! We're proud of our service team at BJ Buick/GMC and glad they were there for you when you needed them. We appreciate your loyalty and look forward to seeing you again!
ROCHESTER, NY
Robert D|2025 GMC Sierra 1500
Confirmed Sales Customer
8/14/2025
Dan Lennox knew exactly what I wanted and delivered
Daniel Lennox
8/15/2025
Hi Robert, Thanks for the great feedback! We're thrilled Dan Lennox delivered exactly what you wanted. Congratulations on your new vehicle—we look forward to seeing you again!
Rochester, NY
Michael P|2025 Buick Envista
Confirmed Service Customer
8/15/2025
Service advisor was friendly and
8/15/2025
Michael, Thank you so much for your kind words! We're thrilled to hear that our service advisor made your experience a positive one. Your feedback means a lot to us, and we look forward to serving you again in the future!
ROCHESTER, NY
Irene S|2024 Buick Encore GX
Confirmed Service Customer
8/16/2025
Outstanding customer service and friendly staff. With quick quality performance
8/16/2025
Thank you so much for your kind words Irene! We're thrilled to hear that you had an outstanding experience with our team. We truly appreciate your support and look forward to seeing you again!
Rochester, NY
Donald C|2025 GMC Sierra 1500
Confirmed Service Customer
8/16/2025
My service advisor was awesome but some folks at the dealership need to smile. A lot of them seemed unhappy like it was torture to be at work and they wanted to be somewhere else. I felt like I was a cause for their sadness.
8/16/2025
Thank you for your honest feedback—we truly appreciate it. We're glad to hear your service advisor provided an awesome experience, and we’ll be sure to pass along your kind words. At the same time, we're sorry that the overall atmosphere felt less welcoming than it should have. We’ll share your comments with our team to help foster a more positive and engaging environment. Thank you again for helping us grow.
ROCHESTER, NY
Theresa S|2023 Buick Encore GX
Confirmed Service Customer
8/16/2025
It was a good experience, I was greeted when I arrived and it was a quick check in. The car was ready for me within an expected time.
8/16/2025
Hi Theresa, Thanks for the great feedback! We're glad your check-in was smooth and your vehicle was ready on time. We look forward to seeing you again on your next visit!
ROCHESTER, NY
Jane G|2025 GMC Canyon
Confirmed Service Customer
8/16/2025
Truck was left pulled apart and my items scattered. They didn’t even put the back seat back down. But the repair was done fine
8/16/2025
Thank you Jane, for your feedback, and we’re glad to hear the repair was completed properly. We’re truly sorry about the condition your truck was left in afterward. That’s not the level of care we aim to provide, and your experience has been shared with our team to ensure better attention to detail moving forward. We appreciate you bringing this to our attention and hope to provide a more seamless experience on your next visit.
Valrico, FL
Richard T|2021 GMC Acadia
Confirmed Service Customer
8/16/2025
Great communication. Never a issue.
8/16/2025
Hi Richard, Thank you for the kind words! We're glad communication has always been smooth and reliable. We look forward to continuing to provide great service on your future visits!
Rochester, NY
Danielle L|2025 Buick Envision
Confirmed Sales Customer
8/18/2025
It was a great experience! It was easy, quick and I got the deal I wanted. I love my car
Jonathon Collister
8/18/2025
Thank you so much Danielle! We're glad your experience was quick and easy, and that you got the deal you wanted. Enjoy your new car — we truly appreciate your business!
Rochester, NY
Sharon S|2023 Buick Envision
Confirmed Service Customer
8/14/2025
They are great! Kaitlyn was great at her job!
8/15/2025
Hi Sharon,Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and we'll be sure to pass along your compliments to Kaitlyn. She’ll be delighted to know her hard work made a difference. We appreciate your support and look forward to serving you again!
The Villages, FL
Charles P|2024 Buick Envision
Confirmed Service Customer
8/14/2025
Service department is the best
8/15/2025
Thank you Charles for the kind words! We look forward to seeing you again soon and continuing to provide top-notch service!
Hilton, NY
Richard S|2018 GMC 1500 Sierra
Confirmed Service Customer
8/14/2025
Matt, Did an exceptionally great job for me.
8/15/2025
Hi Richard, Thanks for the great feedback! We're glad Matt took great care of you. Looking forward to seeing you again!
ROCHESTER, NY
Barbara G|2023 GMC Terrain
Confirmed Service Customer
8/15/2025
Took way too long for oil change and rotate tires. Almost 2hrs and was told would be 1=1/2 hrs. If I did not go to service desk to ask what's going on would of been lot longer as service writer went to lunch as well as most of other writers. Only one left and did he did to to check on then it was done within 10min .
8/16/2025
Barbara, Thank you for sharing your experience. We understand how frustrating it can be when expectations aren’t met, especially when time is valuable. Your feedback helps us identify areas where we need to improve. We’re actively working to prevent situations like this from happening again. If you’d like to discuss your experience further, please don’t hesitate to reach out—we truly value your time and your business.
Spencerport, NY
Rebecca T|2024 Buick Encore GX
Confirmed Service Customer
8/17/2025
Kind, efficient and friendly service
8/18/2025
Hi Rebecca, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
V V|2015 GMC 1500 Sierra
Confirmed Service Customer
8/17/2025
Very efficient
8/18/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
SPENCERPORT, NY
David M|2025 GMC Yukon
Confirmed Sales Customer
8/20/2025
Very satisfied! I enjoyed working with Max & Delany. It is a plus that both have served our country in the Navy & Marines. Very respectful and knowledgeable.
Maxwell Clyburn
8/21/2025
Thank you David, for your feedback! We're so glad you had a great experience with Max and Delany. Their professionalism and military service are truly appreciated, and we're proud to have them on our team. We hope you enjoy your new vehicle and look forward to seeing you again!
Holley, NY
Oktay K|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/21/2025
The inspection was done in a timely manner. No complaints
8/21/2025
Hi Oktay, It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
PITTFORD, NY
Craig W|2025 Buick Envision
Confirmed Sales Customer
8/19/2025
Trevor G was great! Very knowledgeable, and helpful
Trevor Gilliard
8/21/2025
Hi Craig, Thanks for your purchase and the great feedback! We're glad Trevor G was knowledgeable and helpful—he’ll really appreciate the shoutout!
Rochester, NY
Kristine P|2026 Buick Encore GX
Confirmed Sales Customer
8/20/2025
Was on schedule and he walked us through the car at the end with all the gadgets
Jason Ksczanowicz
8/21/2025
Thanks so much Krisine for your purchase and the great feedback!
Rochester, NY
Dawn L|2014 Buick Encore
Confirmed Service Customer
8/20/2025
I was quoted almost 6k for a catalytic converter and exhaust system replacement for my 2014 Buick. The car is in excellent shape but due to age & mileage, I did not want to spend 6k. I was able to find another mechanic who was able to replace everything- with labor for 50% less. In this tight economy, every penny counts. In all honesty, if Bob Johnson Service Dept had offered repair financing, I would have gone with that option. Something to consider as the economy moves backwards. Thank you for your time.
8/21/2025
Hi Dawn, Thank you for your honest feedback. We completely understand how important it is to find cost-effective solutions.We're glad you were able to get the necessary repairs done at a more manageable price. Your point about repair financing is well taken—we truly appreciate the suggestion and will share it with our team for consideration. Thank you again for giving us the opportunity to assist you.
SPENCERPORT, NY
Henry M|2024 GMC Terrain
Confirmed Service Customer
8/20/2025
People were kind and proficient. Service was quick and efficient.
8/21/2025
Hello Henry, Thank you for the kind words! We're glad our team provided quick, efficient service with a friendly touch. We truly appreciate your visit and look forward to seeing you again!
Rochester, NY
Daniel B|2020 Buick Enclave
Confirmed Service Customer
8/22/2025
You were able to inspect the car very quickly and I appreciated it very much
8/22/2025
Thank you so much Daniel, for your kind words! We're thrilled to hear that you appreciated the quick inspection. We truly value your trust and look forward to helping you again whenever you need us!
WEBSTER, NY
Richard S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/22/2025
Jason was great to deal with very responsive very professional. I love my truck.
Jason Ksczanowicz
8/22/2025
Thank you so much for the amazing feedback Richard! We're thrilled to hear that Jason took great care of you. And we’re even more excited that you love your truck! Enjoy every mile, and don’t hesitate to reach out if you ever need anything. Welcome to the Bob Johnson Buick GMC family!
Rochester, NY
Richard S|2025 GMC Terrain
Confirmed Sales Customer
8/23/2025
Sam at Bob Johnson GMC was great. He has a winning personality which makes a person very comfortable with getting a new vehicle. He made the experience seamless.
Samuel Singleton
8/23/2025
Thank you Richard for your kind words! We're so glad Sam made your experience seamless and comfortable. His winning personality truly shines, and we’re lucky to have him on our team! Enjoy your new ride!
West Henrietta, NY
Alyssa B|2026 GMC Sierra 1500
Confirmed Sales Customer
8/21/2025
I always love my experiences here. Chuck barone is always amazing and Joleen who helped with the process was fabulous 🥰🙏
Jolene Vitto
8/21/2025
We’re so happy to hear you always enjoy your experiences with us Alyssa! Chuck Barone and Joleen will be thrilled to know they made your visit fabulous. Thank you for your continued support—we can’t wait to see you again! 🥰🙏
Rochester, NY
Camille T|2026 GMC Terrain
Confirmed Sales Customer
8/22/2025
This is my 2nd time getting a car at GMC Buick and great service me and my husband purchased vehicles
Jonathan Hillengas
8/22/2025
Hi Camille, Thank you so much for your continued support! We're honored that you and your husband chose GMC Buick for your second vehicle purchase — and even more thrilled to hear that our service made a great impression. We’re committed to making every experience just as smooth and satisfying. If there’s ever anything more we can do, we’re always here for you!
Rochester, NY
Christine S|2025 GMC 1500 Sierra
Confirmed Sales Customer
8/23/2025
They delivered my vehicle from Rochester to my home in Tonawanda
Samuel Singleton
8/25/2025
Hello Christine, Thank you so much for your feedback! We’re thrilled to hear that your vehicle delivery to Tonawanda went smoothly. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new ride
Tonawanda, NY
Caren C|2025 GMC Sierra 1500
Confirmed Sales Customer
8/24/2025
My sales rep Jason was awesome. He answered every question before I even asked!
Jason Ksczanowicz
8/25/2025
Hello Caren, Thank you so much for your kind words! We’re thrilled to hear that Jason provided such outstanding service—he’s truly great at anticipating customer needs and making the process smooth and enjoyable. We’ll be sure to pass along your compliments to him! If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your new vehicle!
Rochester, NY
Anita O|2024 Chevrolet Equinox
Confirmed Service Customer
8/25/2025
Kaytlin was excellent
8/25/2025
Thank you for your feedback Anita! We’re so glad to hear that Kaytlin provided excellent service during your visit to Bob Johnson Buick GMC. She’s a valued member of our team, and we’ll be sure to share your kind words with her. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your continued trust in us!
Rochester, NY
Irmgard R|2020 Buick Encore
Confirmed Service Customer
8/26/2025
At present , I do not have any complaints, just praise! Checking out various areas in the car- changing the oil and inspect other areas of importance! At present I am satisfied with the workmanship and have no complaints - I am a satisfied customer! Irmgard Rumsey.
8/26/2025
Hi Imgard, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Amy D|2019 GMC Acadia
Confirmed Service Customer
8/27/2025
Horrible. I had a 10:30 appt for an oil change and transmission check. At 3:30, the work was still not started. The work was then rushed. In 45 min, both were “completed”. Even though our notes, TYPED on our receipt said the problem was on the expressway, the car was returned to us “with no issues” and never tested on the expressway. Total waste of money and time. I now had to make a new appointment AND pay again at a real garage to be sure my family is safe.
8/28/2025
Hello Amy, We sincerely apologize for the delay and miscommunication during your visit. While the oil change was covered and the service manager explained the work performed, we understand your concerns and regret that your expectations were not met. Your feedback is valued and will help us improve our processes moving forward.
Rochester, NY
Richard B|2019 GMC 2500HD Sierra
Confirmed Service Customer
8/24/2025
Great service
8/25/2025
Thank you for your great feedback Richard! We’re so glad to hear you had a positive experience with our service team at Bob Johnson Buick GMC. It’s wonderful to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate your business!
ROCHESTER, NY
Chettra T|2022 Buick Encore GX
Confirmed Service Customer
8/27/2025
One hundred percent satisfied. I had an excellent experince at your service department.
8/28/2025
Cheltra — thank you so much for the amazing feedback! We're absolutely thrilled to hear that you were 100% satisfied and had an excellent experience with our service department. Our team works hard to deliver top-quality care, and it’s incredibly rewarding to know we hit the mark. We truly appreciate your trust and can’t wait to welcome you back next time your vehicle needs anything!
Rochester, NY
James S|2024 Buick Encore GX
Confirmed Service Customer
8/28/2025
I think that the oil change and tire rotation was the fasted one that I ever had! Great job.
8/28/2025
Hi James, That’s awesome to hear! We’re glad your oil change and tire rotation were lightning fast. We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Shannon S|2021 Buick Envision
Confirmed Service Customer
8/28/2025
Absolutely hands down the best dealership I’ve ever worked with! From purchasing my vehicle with Jolene, to working with Jack on a warranty issue, the clear communication, and even having a rental ready for me — every step has been an amazing experience. Couldn’t ask for better service!
8/28/2025
Thank you so much Shannon! We’re honored to hear this was your best dealership experience. From Jolene and Jack to the clear communication and rental support — we’re thrilled everything went smoothly. We truly appreciate your kind words!
Brockport, NY
Michael K|2024 Buick Envision
Confirmed Service Customer
8/28/2025
Matt was able to fit my car in for a leaky tire even though they were jam packed. He truly went above and beyond to take care of me and is to be commended. Well done!!!
8/28/2025
Thank you Michael, for the kind words! We’re so glad Matt was able to step up and take care of your tire issue despite the busy schedule. He truly goes above and beyond, and we’ll be sure to pass along your praise!
Rochester, NY
Donna C|2023 Buick Envision
Confirmed Service Customer
9/7/2025
Even the the problem wasn’t fixed, the salesman was very nice and help. We are waiting to return when the part comes in
9/8/2025
Thank you for your feedback Donna. We're sorry the issue hasn’t been resolved yet, but we're glad to hear your salesman was helpful and courteous. We appreciate your patience and look forward to welcoming you back once the part arrives.
Rochester, NY
Kristy M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/7/2025
We had the best salesman ever(Sam) and the whole process was seamless. We will be back for our next vehicle.
Samuel Singleton
9/8/2025
Hello Kristy, Thank you for your feedback. We're thrilled to hear that Sam provided an exceptional experience and made the process seamless. We appreciate your loyalty and look forward to helping you with your next vehicle. Enjoy your new ride!
Rochester, NY
Joseph L|2025 Buick Envista
Confirmed Sales Customer
8/27/2025
Walked in on a Wednesday with a very difficult situation and needed to be in a new car by Friday and the Sales and Finance team pulled the whole thing together to make it happen in 48 hours.
Thomas Beikirch
8/28/2025
Hello Joseph, Thank you for sharing your experience! We’re so glad our Sales and Finance team could rise to the challenge and get you into a new vehicle within 48 hours. We truly appreciate your trust in us and are thrilled we could make it happen for you! Enjoy your new ride!
Rochester, NY
David L|2018 GMC Yukon XL
Confirmed Service Customer
8/28/2025
Great work and Matt was on top of it as usual keeping me informed
8/28/2025
Hi David, Thanks so much! We’re glad to hear Matt kept you informed and on track. We appreciate your continued trust and look forward to seeing you next time.
ROCHESTER, NY
Glenn F|2025 Buick Encore GX
Confirmed Service Customer
9/7/2025
job was completed on time
9/8/2025
Thank you for your feedback Glenn. We're glad to hear the job was completed on time and met your expectations. We appreciate your business and look forward to serving you again.
Rochester, NY
Hector B|2026 GMC Terrain
Confirmed Sales Customer
9/9/2025
Sam was great and easy to work with, come to look and ended up getting a new car!
Samuel Singleton
9/9/2025
Hello Hector, thank you for your kind words and this wonderful review! Your wonderful feedback and rating mean a lot to us.Congratulations on your new vehicle!
Spencerport, NY
Craig L|2025 GMC Yukon
Confirmed Sales Customer
9/9/2025
Great experience, you met my car requirements, my target price and trade value. Mike has sold me two cars now and will probably make a third deal for me.
House Salesperson
9/11/2025
Thank you for the great feedback! We're so glad we met your vehicle needs, pricing, and trade expectations. Mike truly appreciates your continued trust — it means a lot to us that he's helped you with two purchases and may soon assist with a third. We're always here if you need anything!
Webster, NY
Cynthia A|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/10/2025
I was kept informed of progress on my truck.
9/11/2025
Thank you for sharing your experience with our service department. We’re so glad to hear that you felt well-informed throughout the progress on your truck. We truly appreciate your trust in us and are here whenever you need assistance, whether it’s routine maintenance or anything more. If there’s anything else we can do to support you, please don’t hesitate to reach out.
Rochester, NY
Kimberly F|2025 Buick Encore GX
Confirmed Sales Customer
9/11/2025
I had a wonderful experience with my service rep, Max, and Bob Johnson Buick & GMC Dealership. He was knowledgeable, patient, and dedicated to finding me a vehicle that fit my style and budget. They made it happen and I love my new 2025 Encore!
Maxwell Clyburn
9/11/2025
Hello Kimberly, Thank you so much for your kind words and for sharing your experience with Max and the Bob Johnson Buick & GMC team. We’re thrilled to hear that Max was knowledgeable, patient, and dedicated to helping you find the perfect vehicle to match your style and budget. It’s always our goal to make the car-buying process smooth, enjoyable, and tailored to your needs — and we’re so glad we could make it happen for you. Congratulations on your new 2025 Buick Encore — we’re delighted that you love it!
Oswego, NY
Carolyn W|2026 GMC Terrain
Confirmed Sales Customer
9/7/2025
My Sales person, Sam Singleton made sure everything went smooth and as explained!
Samuel Singleton
9/8/2025
Thank you for your feedback Carolyn. We're glad to hear Sam Singleton ensured everything went smoothly and delivered exactly as promised. We appreciate your trust and look forward to assisting you again. Enjoy your new ride!
Rochester, NY
Joseph D|2020 GMC 1500 Sierra
Confirmed Service Customer
9/10/2025
The service advisor ( Scott) and the service manager helped me to get a quick appointment to diagnose my "broken" truck as it was my primary transportation. Once it was determined there was a significant engine failure ( the lifter system and cam) they prioritized the repairs needed and my 2020 GMC Sierra was returned to me as good as new !
9/11/2025
Hi Joseph, Thank you so much for sharing your recent service experience with us. We’re truly glad that Scott and our service manager were able to get you in quickly and prioritize the repairs on your 2020 GMC Sierra — especially knowing it’s your primary transportation. We appreciate your trust and patience throughout the process. If you ever need anything — whether it’s routine maintenance or just a quick check-in — we’re always here to help.
ROCHESTER, NY
Sierra C|2026 Buick Encore GX
Confirmed Sales Customer
9/11/2025
Very friendly and helpful
Andrew Terrigino
9/12/2025
Hi Sierra, we are very happy to have provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Auburn, NY
Ronald F|2024 Buick Envista
Confirmed Service Customer
9/12/2025
Great service. Very nice customer lounge.
9/12/2025
Hello Ronald, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Brockport, NY
Ronald T|2025 GMC Yukon
Confirmed Sales Customer
9/12/2025
Steve Cusenz was AMAZING to work with! Great communication, friendly, and worked for me to get the exact vehicle I wanted. His relationship with the sales manager really helped the buying process go smoothly and without any major issue. Thanks Steve!!!
House Salesperson
9/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Jamila M|2021 GMC 1500 Sierra
Confirmed Service Customer
9/13/2025
When I deal with the person at the front desk, they are always pleasant and helpful.
9/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, NY
Natalie P|2025 Buick Envision
Confirmed Service Customer
9/13/2025
The person who checked me in was very knowledgeable and helpful. Friendly too! Service was completed in a timely manner.
9/13/2025
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Stewart A|2025 GMC Sierra 1500
Confirmed Sales Customer
9/15/2025
Very professional. Covered everything we needed to know. Jonathan Collister is an excellent salesman and have recommended him to multiple people.
Jonathon Collister
9/15/2025
Hello Stewart, Thank you for your kind words and recommendation. We’re thrilled to hear that your experience was both professional and informative. Jonathan Collister takes great pride in providing exceptional service, and we’re glad he was able to meet your expectations. Your referrals mean a great deal to us—thank you for your continued trust and support.
Pittsford, NY
Augustine Z|2025 Buick Encore GX
Confirmed Service Customer
9/15/2025
Fast and friendly
9/15/2025
Augustine, Thank you for your feedback. We’re glad to hear your visit was both fast and friendly. On behalf of everyone at Bob Johnson Buick GMC, thank you for choosing us—we appreciate your business and look forward to seeing you again.
North Chili, NY
Anne S|2025 Buick Envista
Confirmed Sales Customer
9/16/2025
Very accommodating. My vehicle is beautiful and was ready and on time.
Jason Ksczanowicz
9/16/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations. We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Michele S|2026 GMC Terrain
Confirmed Sales Customer
9/16/2025
SAM IS THE BEST!
Samuel Singleton
9/16/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations and that our team was able to provide the level of service you deserve. We truly value your feedback—it helps us continue to grow and serve our customers better every day. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Jeremy S|2026 GMC Canyon
Confirmed Sales Customer
9/16/2025
Always love working with Jolene!!
Jolene Vitto
9/16/2025
Thank you so much for the kind words! We’re grateful for the continued trust and loyalty, and we look forward to many more great experiences together!
Rochester, NY
Daniel S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/17/2025
Sam was amazing start to finish and had me in and out on the day I picked up my new truck
Samuel Singleton
9/18/2025
Hi Daniel, Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. We’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Webster, NY
Gerald B|2024 GMC Terrain
Confirmed Service Customer
9/11/2025
Jack the service agent go me in & our.
9/11/2025
Hi Gerald, Thank you for sharing your experience with us! We’re so glad to hear that Jack was able to get you in and out efficiently — that kind of prompt and professional service is exactly what we strive for every day. We’ll be sure to pass along your kind words to Jack — he’ll be thrilled to know he made a positive impact on your visit. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your business and look forward to seeing you again!
Rochester, NY
Gregory M|2013 GMC Terrain
Confirmed Service Customer
9/12/2025
As with every visit to this dealership the service department has been pleasant. The staff is always courteous, helpful, and informative. My service rep, Kaytlin Kremblas, was very helpful, and professional. Great addition to the service team. Thanks for your service.
9/12/2025
Thank you Gregory! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
NORTH GREECE, NY
Stephen D|2020 Buick Enclave
Confirmed Service Customer
9/12/2025
Very pleased with my experience, thank you
9/13/2025
Hi Stephen, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Webster, NY
Bill R|2019 GMC 1500 Sierra
Confirmed Service Customer
9/15/2025
Very fast and professional
9/15/2025
Hi Bill, Thank you for your kind words. We’re pleased to hear that your experience was both prompt and professional. On behalf of the team at Bob Johnson Buick GMC, thank you for choosing us—we look forward to serving you again.
ROCHESTER, NY
John B|2026 GMC Terrain
Confirmed Sales Customer
9/15/2025
MY SALES PERSON WAS GREAT
Jordan Kujawski
9/15/2025
Hello John, Thank you for your kind words. We’re thrilled to hear your salesperson provided a great experience. We appreciate your business and look forward to seeing you again.
Rochester, NY
Margaret N|2025 Buick Envision
Confirmed Sales Customer
9/15/2025
Great salesperson and great price.
Alfred Vieira
9/15/2025
Thank you for your feedback. We’re glad to hear you had a positive experience with both your salesperson and the value you received. At Bob Johnson Buick GMC. We appreciate your business and look forward to assisting you again.
Baldwinsville, NY
Princess R|2025 Buick Envista
Confirmed Sales Customer
9/17/2025
Sam's service was fast and seamless, and informative
Samuel Singleton
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. We’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Syracuse, NY
Anthony M|2023 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Fast Friendly service.
9/18/2025
Hi Anthony, Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Gwendolyn W|2025 Buick Envision
Confirmed Service Customer
9/18/2025
Service department was efficient and organized with through put
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Greece, NY
Irmgard R|2020 Buick Encore
Confirmed Service Customer
9/18/2025
I am very grateful for the actions I received from the dealer and employees! Very helpful and quick Response which meant a lot for me! I am a satisfied customer.
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
ROCHESTER, NY
Carol B|2018 GMC Acadia
Confirmed Service Customer
9/18/2025
Good service
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
ROCHESTER, NY
Christine H|2021 Buick Encore GX
Confirmed Service Customer
9/19/2025
Associate was friendly snd helpful. Service was fast!
9/19/2025
Thank you so much for your kind review Christine! We truly appreciate you taking the time to share your experience. It means a lot to know you felt well taken care of, and we’re grateful for the opportunity to assist you. Your support means everything to us. Please don’t hesitate to reach out if there’s ever anything more we can do. We look forward to seeing you again! Warm regards, Your Buick GMC Team
Rochester, NY
Maureen A|2021 Buick Envision
Confirmed Service Customer
9/17/2025
I always get the best service at this location.
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Lorraine G|2025 Buick Envista
Confirmed Sales Customer
9/17/2025
It is always a pleasure to deal with my sales rep Jason Ksczanowicz. He is thorough, knowledgeable and answered all my concerns and questions in a very timely manner. It has made me a repeat customer for Bob Johnson Buick as a result of the excellent service I receive there.
Jason Ksczanowicz
9/18/2025
Hi Lorraine, Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Warren D|2024 GMC Canyon
Confirmed Service Customer
9/18/2025
Very friendly
9/18/2025
Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We're thrilled to hear that your visit met your expectations! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Francis H|2024 GMC Terrain
Confirmed Service Customer
9/19/2025
Was treated kindly
9/19/2025
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. It means a lot to know you felt well taken care of, and we’re grateful for the opportunity to assist you. Your support means everything to us. Please don’t hesitate to reach out if th ere’s ever anything more we can do. We look forward to seeing you again! Warm regards, Your Buick GMC Team
Rochester, NY
Lawrence S|2025 Buick Envista
Confirmed Sales Customer
9/19/2025
Very knowledable about the buick car line.
Daniel Lennox
9/19/2025
Hi Lawrence, Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that you found our team knowledgeable about the Buick lineup—we’re always happy to help guide you through the options and features. Your support means a lot to us. If there’s ever anything more we can do, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, Your Buick GMC Team
Rochester, NY
Jason N|2025 GMC Terrain
Confirmed Sales Customer
9/19/2025
Jonathan is great. Keeps things simple and easy!
Jonathan Hillengas
9/20/2025
Hi Jason, Thanks so much for the fantastic review! We’re really happy you had a great experience — it means a lot that you chose Bob Johnson Buick GMC. If you ever need anything or just want to swing by and say hey, we’re always here. Enjoy your new ride, and thanks again for being part of the Bob Johnson family! Take care, Bob Johnson Buick GMC
Rochester, NY
John I|2025 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
Andrew was very friendly and knowledgeable. He understood that we had had a very long day with other obligations and got use in and out very quickly and seamlessly.
Andrew Terrigino
9/20/2025
Hi John, Thanks so much for the fantastic review! We’re really happy you had a great experience — it means a lot that you chose Bob Johnson Buick GMC. If you ever need anything or just want to swing by and say hey, we’re always here. Enjoy your new ride, and thanks again for being part of the Bob Johnson family! Take care, Bob Johnson Buick GMC
Cicero, NY
Anne D|2012 Buick Verano
Confirmed Service Customer
9/21/2025
I had an acute exhaust Problem. They assessed it and gave me an estimate so I had them fix it plus 2 other things that were brought to my attention at my last visit. The service man that I worked with was very helpful and walked me through everything from beginning to the end. He has great customer service skills.
9/22/2025
Hello Anne, Thank you so much for sharing your experience! We're glad we could help resolve your exhaust issue and take care of the additional concerns from your last visit. It’s great to hear that our service advisor provided clear communication and excellent support throughout the process. We truly appreciate your trust in Bob Johnson Buick GMC and look forward to continuing to provide you with top-notch service. Best regards, Bob Johnson Buick GMC Service Team
Rochester, NY
James E|2025 Buick Envision
Confirmed Service Customer
9/23/2025
Excellent service! Service associate was very thorough and professional!!
9/23/2025
Hi James, Thank you for the excellent feedback! We're so glad to hear that our service associate provided thorough and professional care during your visit. It’s wonderful to know we met your expectations. We appreciate your support and look forward to seeing you again!
Rochester, NY
Tanya N|2025 Buick Encore GX
Confirmed Service Customer
9/23/2025
Very professional and clear customer service. I was given a loaner while my car was being worked done which helped immensely. Great job.
9/23/2025
Hello Tanya, Thank you for your kind words! We're so glad to hear that our team provided clear and professional service, and that the loaner vehicle helped make things more convenient while your car was being worked on. We truly appreciate your feedback and look forward to continuing to provide excellent service whenever you need us!
HOLLEY, NY
Kaytlin K|2025 Chevrolet Trailblazer
Confirmed Service Customer
9/23/2025
Awesome
9/23/2025
Hi Kaytlin, Thank you for the awesome feedback! We're so glad to hear that you had a great experience with our team. We truly appreciate your support and look forward to serving you again!
Rochester, NY
Oktay K|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/21/2025
Oil change was done in adequate time
9/22/2025
Hi Oktay, Thank you for your feedback! We're glad to hear your oil change was completed in a timely manner. If there's anything else we can assist you with or if you have additional service needs, please don’t hesitate to reach out. We appreciate your continued trust in Bob Johnson Buick GMC! Best regards, Bob Johnson Buick GMC Service Team
PITTFORD, NY
Naomi B|2025 GMC Acadia
Confirmed Sales Customer
9/23/2025
Sam was fast and efficient with getting me quotes and finding the exact car I was looking for at a different location of yours and getting it there the same day. I appreciated him doing most of the sale process through text and phone calls as my work schedule is busy. 10/10 recommend Sam and Buick GMC location
Samuel Singleton
9/23/2025
Hello Naomi, Thank you so much for your kind words and recommendation! We're thrilled to hear that Sam was able to provide fast, efficient service and help you find the exact vehicle you were looking for—even from another location. We understand how busy life can be, so we're glad the process through text and phone calls made things easier for you. Your 10/10 rating means the world to us, and we’ll be sure to pass along your praise to Sam and the entire team at Buick GMC. We look forward to serving you again in the future!
Rochester, NY
William K|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
9/23/2025
All i can say is they where all amazing
Andrew Terrigino
9/23/2025
Thank you so much for your kind words! We're thrilled to hear that your experience with our team was amazing from start to finish. We truly appreciate your support and are grateful for the opportunity to assist you. If there's ever anything more we can do, we're just a call or message away!
Ontario, NY
Marjorie A|2024 Buick Envision
Confirmed Service Customer
9/24/2025
Excellent Professional Service!
9/25/2025
Hi Marjorie, Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience.Your satisfaction means the world to us, and we’re grateful for the opportunity to serve you. If there’s anything more we can do for you, please don’t hesitate to reach out!
Victor, NY
Stephen C|2025 Buick Envision
Confirmed Sales Customer
9/24/2025
Joyous and pleasant experience for my Spouse and I in the recent purchase of the new 2025 Buick Envision ST - Dealership Bob Johnson Buick-GMC, Rochester, NY. Meticulous new car preparation by the dealership team professionals. Factory outstanding fit and renowned GM finishes, both interior and exterior. To our astonishment, the dealership General Manager, Chuck B. sat down with us and genuinely showed a profound interest in us as the customer, giving his background overview and explained the vehicle costing. The sales representative, Jonathan C., truly a qualified and experienced sales professional; patiently detailed costing alternatives; afforded time to test drive two-different vehicles; and absolutely amazed to take the extra time to even set up the personal phones with the advanced electronics of the new vehicle. Thank you for the utmost confidence and trust the dealership's professionals, as well as the tried and proven GM vehicle, have bestowed on us. Stephen J. Cavuoto, P.E.
Jonathon Collister
9/25/2025
Thank you, Mr. Cavuoto, for your wonderful feedback! We’re delighted that you and your spouse had such a positive experience with the purchase of your 2025 Buick Envision ST. Your kind words about Chuck B., Jonathan C., and our dealership team mean a lot. We’re proud to deliver professional service and a vehicle that meets your expectations. Thank you for your trust in Bob Johnson Buick-GMC and GM!
Clarence Center, NY
Daryl B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/26/2025
Friendly sales, smooth overall delivery
Jolene Vitto
9/27/2025
Hello Daryl, Thanks for the great feedback! We're glad your experience was smooth, with friendly sales and a quick delivery. Efficient, courteous service and your satisfaction mean a lot to us. Thanks again for choosing Bob Johnson Buick GMC!
Webster, NY
Diane G|2026 GMC Canyon
Confirmed Sales Customer
9/27/2025
This is the 3rd vehicle we bought from GMC Buick. Our first salesman John sold us a 2024 Chevy Silverado. It was too much of a truck for my husband. I called John and told him this. We met with John on Jan. 17 and he sold us a 2025 Buick Envision. Now my.husband and I have driven trucks for 50 years. We immediately knew we made a mistake. I have 2 artificial. Hips.anf it us very hard for me to get into a car. We called John again and he told us he moved to Vermont. He told us to contact Jason and we did. Jadon called us around Sept. 13 and we met with him and picked up our 2026 GMC Canyon on September 15. They gave us one sweet deal and we are very happy with our new mid size truck and with Jason.
Jason Ksczanowicz
9/29/2025
Hello Diane, Thank you for sharing your experience. We appreciate your continued loyalty through three vehicle purchases with GMC Buick. While the Silverado and Envision didn’t meet your long-term needs, we’re pleased that Jason was able to assist you in finding the right fit with the 2026 GMC Canyon. Your satisfaction means a great deal to us, and we’re glad to hear you’re happy with both the vehicle and the service you received.
Rochester, NY
Mirna P|2025 GMC Terrain
Confirmed Sales Customer
9/27/2025
Andrew the salesman was just awesome in every way I can’t say enough great things about him. Just spectacular. And Joe the salesman manager was just as spectacular. Together they both made this a great experience. Best experience I’ve ever had in a dealership. They both went on and beyond to help us in every way possible. Thank you soooo much to the both of them. I will recommend them to anyone looking to purchase their next vehicle.
Andrew Terrigino
9/29/2025
Hello Mirna, Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that Andrew and Joe provided such exceptional service and made your visit truly memorable. Their dedication to going above and beyond is exactly what we strive for, and it’s wonderful to know they delivered the best dealership experience you’ve ever had. We sincerely appreciate your recommendation and look forward to serving you again in the future.
Rochester, NY
Wayne M|2025 GMC Terrain
Confirmed Service Customer
9/27/2025
The staff did a outstanding job they make you look forward to the next visit
9/29/2025
Thank you for your feedback. We’re pleased to hear our staff provided an outstanding experience and left you looking forward to your next visit. Your satisfaction is our priority
Spencerport, NY
Melissa C|2019 Buick Enclave
Confirmed Service Customer
10/6/2025
Just went in for inspection.
10/6/2025
Hello Melissa, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Edward H|2026 GMC Terrain
Confirmed Sales Customer
9/23/2025
We love Jonathan! Great experience. Thanks.
Jonathan Hillengas
9/23/2025
Hello Edward, Thank you so much for the love! We're thrilled to hear you had a great experience and that Jonathan made it memorable. We’ll be sure to pass along your kind words to him—he’ll be so glad to know he made a positive impact. Thanks again for choosing us!
Pittsford, NY
Robert T|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Great and efficient!
Andrew Terrigino
9/23/2025
Thank you for the great feedback! We're so glad to hear your experience was efficient and smooth. We appreciate your support and look forward to helping you again soon!
Spencerport, NY
Orlando R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/24/2025
Very polite, professional and made the process very simple. They expedited getting us in and getting us out. We appreciated everything they did. We’ll definitely recommend the dealership to anyone looking for a vehicle.
Daniel Lennox
9/25/2025
Thank you for your kind words! We’re so glad to hear that your experience was smooth, professional, and efficient. It’s wonderful to know our team made the process simple and enjoyable. We truly appreciate your recommendation and look forward to serving you again in the future!
Campbell Hall, NY
Ronald S|2026 GMC Sierra EV
Confirmed Sales Customer
9/25/2025
Very good. Great knowledge.
Jason Ksczanowicz
9/25/2025
Thank you for your feedback! We’re glad you had a great experience and appreciated our team’s knowledge and service. Your satisfaction is important to us, and we look forward to assisting you again!
Scottsville, NY
Richard H|2024 Buick Encore GX
Confirmed Service Customer
9/26/2025
Handled quickly and efficiently.....makes you feel welcomed
9/26/2025
Thank you so much for your kind words. It means a lot to know you felt welcomed and that everything was taken care of quickly and efficiently. We’re truly grateful you took the time to share that with us.
Rochester, NY
James J|2024 GMC Terrain
Confirmed Service Customer
10/7/2025
This Bob Johnson location has been great. They get my vehicle in and out very quickly. This service department is my go to.
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
ROCHESTER, NY
Eric B|2025 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
Good experience. Wish you had a courtesy shuttle though. Had to uber to work.
10/10/2025
Hello, we really appreciate your feedback! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Barbara M|2026 Buick Encore GX
Confirmed Sales Customer
10/8/2025
very friendly and courteous. Jonathan made sure we knew everything about the vehicle.
Jonathan Hillengas
10/10/2025
Hi, we are so happy to read such a great review about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Ronald B|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Very good
10/10/2025
Hi Ronald, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Spencerport, NY
Kelley S|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Very friendly. When I brought my car in for what I was hoping for was a simple oil change and tire rotation I brought up to service that my car is leaking something. They let me know within minutes my car needed to stay so they could fix the problem and gave me a loner until I could have mine back
10/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Newark, NY
Richard K|2023 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
This trip for the recall inspection and fix was my third time in this summer. First time was for routine oil change and brakes, all went fine. Second time was back brakes and same routine maintenance, however tech did not reset any sensors so after paying for new brakes they were still reading 46%. After the recall fix which was replacing the oil system, I was told 4 hours and they finished in 1.5 hours. Worries me on quality of work being done so quickly. On top of that, the oil sensor was not reset. Small careless things that technicians should have more common sense to take care of. Improvements from first vehicle, but still things that should be taken care of instead of requiring an inconvenient trip back to have taken care of.
10/10/2025
Thank you for taking the time to share your experience with us. We truly appreciate your continued trust and loyalty, and we’re sorry to hear that your recent visits didn’t meet standards you—and we—expect. While we’re glad your first visit went smoothly, we understand how frustrating it must have been to return due to sensor resets not being completed after brake service and again after the recall fix. These details, though small, are essential to ensuring your vehicle is operating correctly and that you feel confident in the service provided. Your feedback helps us improve, and we’re committed to making sure your future visits are seamless and complete the first time. If there’s anything we can do to make this right or assist further, please don’t hesitate to reach out.
HENRIETTA, NY
Linda D|2024 GMC Terrain
Confirmed Service Customer
10/8/2025
Dan Lennox knew exactly what I wanted and got me a great deal. I couldn't be more satisfied
10/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Mark L|2024 GMC Canyon
Confirmed Service Customer
10/8/2025
Service was done in a timely fashion and the technician kept my vehicle clean. Very satisfied.
10/10/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
ROCHESTER, NY
Joyce M|2026 Buick Encore GX
Confirmed Sales Customer
10/8/2025
Bob Johnson Buick in Rochester was fine to help with my new car, thanks to the sales person I always deal with Jason Ksczanowicz!
Jason Ksczanowicz
10/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Rochester, NY
Anthony Y|2026 GMC Canyon
Confirmed Sales Customer
10/9/2025
Nice and easy process, took about 1 day.
Maxwell Clyburn
10/10/2025
Hi there, thank you so much for your positive comments about Bob Johnson Buick GMC LLC! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Cicero, NY
Wendy B|2025 GMC Terrain
Confirmed Sales Customer
10/9/2025
Salesman was wonderful and went above and beyond
Samuel Singleton
10/10/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon!
Rochester, NY
Carol S|2019 GMC Terrain
Confirmed Service Customer
10/10/2025
I have brakes so I presume you did fine. He said 1hr 30mia Just under that time. great !
10/23/2025
Thank you so much for your feedback Carol! We're glad to hear everything went smoothly and that your brakes are in great shape. Finishing just under the estimated time is always a win—thanks for trusting us with your vehicle!
Rochester, NY
Donald L|2012 Buick Enclave
Confirmed Service Customer
10/11/2025
I needed service for an emergent wheel lug issue before scheduled travel to Kentucky. Matt Gerhardt and Scott Uruburu did a great job getting me in and getting my problem resolved.
10/23/2025
Hi Donald, Thank you for sharing your experience! We’re so glad Matt Gerhardt and Scott Uruburu were able to quickly resolve your wheel lug issue before your trip to Kentuck. It’s great to hear our team got you back on the road safely and efficiently. Safe travels and thank you for choosing us!
SPENCERPORT, NY
Matthew S|2026 GMC Terrain
Confirmed Sales Customer
10/13/2025
A little lengthy with paperwork but painless.
Daniel Lennox
10/23/2025
Thank you for your feedback Matthew! We’re glad the process was smooth overall, even if the paperwork took a bit longer than expected. We appreciate your patience and are happy to hear it was painless in the end!
Rochester, NY
Tamara S|2025 Buick Encore GX
Confirmed Service Customer
10/14/2025
I was kept informed of the progress from the service manager and was given a car to drive while mine was in the shop. Very professional and friendly service!
10/23/2025
Thank you for your feedback Tamara! We’re glad to hear our service manager kept you well-informed throughout the process and that we could provide a loaner vehicle while yours was in the shop. Delivering professional and friendly service is always our goal, and we’re happy we could make your experience a positive one. Thank you for choosing us!
Rochester, NY
Stephen D|2020 Buick Enclave
Confirmed Service Customer
10/14/2025
Everyone we dealt with treated us very, very well - thank you. We appreciate the fine treatment.
10/23/2025
Hello Stephen, Thank you so much for your kind words! We’re thrilled to hear that everyone you interacted with made you feel well taken care of. Providing exceptional service and respectful treatment is what we strive for every day. We truly appreciate your feedback and look forward to serving you again!
Webster, NY
Joseph R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/14/2025
Logan was just fantastic, went above and beyond! I’m so incredibly grateful for the incredible experience I was able to have. Just can’t say enough about Logan.
Logan Devos
10/23/2025
Hello Joe, Thank you so much for your kind words! We’re absolutely thrilled to hear that Logan went above and beyond to make your experience exceptional. It means a lot to know how grateful you are, and we’ll be sure to pass along your appreciation to Logan. We’re lucky to have him on our team—and even luckier to have customers like you!
Rochester, NY
Kathleen D|2026 GMC Terrain
Confirmed Sales Customer
10/9/2025
Dan Lennox made purchasing a car a pleasure!! He treated us like family!!
Daniel Lennox
10/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We're happy you found Danny to be so supportive during your experience here at Bob Johnson Buick GMC LLC. Congratulations on your new vehicle!
Hamlin, NY
William G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/10/2025
Excellent
Maxwell Clyburn
10/10/2025
Hello, we really appreciate your feedback! Congratulations on your new vehicle!
Hilton, NY
Michael S|2026 Buick Encore GX
Confirmed Sales Customer
10/13/2025
Sam our sales person is really really great to deal with. This is the actually the third car we have bought through Sam and probably won't be the last, he is pleasure to deal with.
Samuel Singleton
10/23/2025
Thank you for the wonderful feedback Michael! We’re thrilled to hear that Sam has consistently provided such a positive experience. It means a lot that you’ve chosen to work with him for three vehicle purchases—and possibly more to come! Sam truly enjoys helping customers, and we’re lucky to have him on our team. Thanks again for your continued trust!
Rochester, NY
Richard A|2026 GMC Sierra 1500
Confirmed Sales Customer
10/14/2025
Overall great experience at this dealership. I am on my 2nd lease and both sales reps have done a great job. It is great to find that kind of consistency at a dealership.
Jonathan Hillengas
10/23/2025
Hi Richard, Thank you for your continued loyalty! We’re thrilled to hear you’ve had a consistently great experience with both of your leases. It’s wonderful to know our team has met your expectations each time. We truly appreciate your trust in us!
Camillus, NY
Allison D|2026 GMC Terrain
Confirmed Sales Customer
10/15/2025
Andrew Terrigino was very helpful and a pleasure to work with!
Andrew Terrigino
10/23/2025
Allison truly appreciate your kind words! It’s wonderful to hear that Andrew Terrigino made your experience both helpful and enjoyable. Thank you for choosing us—we look forward to seeing you again!
Hilton, NY
Luke R|2021 GMC 1500 Sierra
Confirmed Service Customer
10/15/2025
Although my vehicle was fixed properly and somewhat timely. Communication with me was VERY poor. I was not given a loner which is not a big deal because the repairs on my vehicle never took more than two days. My issue and the reason why I am only giving two stars is the fact that I in total waited on hold / got an answering machine, 9/10 times I would call during the normal business hours of the service department, at various times through out the day (Lunch breaks happen). This was not only extremely inconvenient when trying to schedule rides, but also a poor look on the business. Another issue, I knew that the vehicle had an issue with the transmission, when picking up my vehicle the first time (parts on back order), I asked, " Is the vehicle alright to drive?" The service advisor that stepped in (The gentleman that I was working with went home early that day.)replied, "If it was my vehicle I would drive it." I had to remind him that he was acting as an employee of the dealership and that if it not suggested that I drive it, I would not. Overall, the vehicle is fixed and was fixed in a timely fashion, if the service department could just pick up the phone, or call me and let me know anything about the status of my vehicle next time, that would be great!
hilton, NY
Jennifer C|2026 GMC Yukon
Confirmed Sales Customer
10/14/2025
Great service! Love my car!!
Samuel Singleton
10/23/2025
Thank you so much Jennifer! We’re thrilled to hear you’re loving your car and had a great experience. Your satisfaction means everything to us—enjoy every mile!
Orchard Park, NY
Michele W|2020 GMC Acadia
Confirmed Service Customer
10/14/2025
All of my car troubles were solved and I was provided with a loaner.
10/23/2025
Thank you for your feedback! We’re glad to hear all your vehicle concerns were resolved and that we could provide a loaner to keep you moving. Your comfort and convenience are important to us, and we’re happy we could deliver a smooth experience. Thanks again for choosing us!
Rochester, NY
Lindsay R|2023 Chevrolet Traverse
Confirmed Service Customer
10/14/2025
Everyone was so nice check in and out was so easy
10/23/2025
Thank you for your kind words! We’re so glad to hear that your check-in and check-out experience was smooth and that our team made you feel welcome. We appreciate your visit and look forward to seeing you again!
Rochester, NY
Sarah M|2026 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
Sam is wonderful to work with!
Samuel Singleton
10/23/2025
Thank you for the kind words Sarah! We’re so glad to hear Sam provided a wonderful experience. He truly goes above and beyond to make the process smooth and enjoyable. We appreciate your feedback and look forward to serving you again!
Rochester, NY
Diane G|2026 GMC Canyon
Confirmed Service Customer
10/15/2025
Timely and respectful service.
10/23/2025
Thank you for your feedback! We’re glad to hear you received timely and respectful service.Thank you for choosing us!
Rochester, NY
Anisha P|2025 GMC Yukon
Confirmed Service Customer
10/15/2025
Did great
10/23/2025
Thank you! We’re glad everything went well and appreciate your kind words. It’s always our goal to provide excellent service—thanks for choosing us!
West Henrietta, NY
Frances R|2026 GMC Terrain
Confirmed Sales Customer
10/15/2025
I am so happy with the experience at this store! Jonathan was like an old friend from start to finish. He is without a doubt the most knowledgeable sales person I have had the pleasure to deal with. I had a 5 star time!
Jonathan Hillengas
10/23/2025
Thank you so much for your wonderful review Frances! We’re thrilled to hear that your experience at our store was so positive. Jonathan truly has a gift for making customers feel comfortable and confident throughout the process, and it’s great to know he felt like an old friend from start to finish. Your 5-star experience means the world to us—we look forward to welcoming you back again soon!
Hamlin, NY
Elizabeth T|2026 GMC Terrain
Confirmed Service Customer
10/15/2025
Outstanding and supportive customer interaction. It doesn’t get better than this!
10/23/2025
Thank you for the glowing review Elizabeth! We’re thrilled to hear your experience was outstanding and supportive—exactly what we strive for every day. It truly doesn’t get better than that, and we’re grateful for the opportunity to serve you!
Rochester, NY
George D|2026 GMC Terrain
Confirmed Sales Customer
10/17/2025
Excellent service
Samuel Singleton
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle!
Rochester, NY
Todd H|2025 GMC Terrain
Confirmed Service Customer
10/17/2025
Always great at Bob Johnson.
10/23/2025
Hello Todd, Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences at Bob Johnson. Your continued support means the world to us, and we're always here to provide the exceptional service you deserve. Looking forward to seeing you again soon!
Rochester, NY
Joel W|2024 GMC Sierra 1500
Confirmed Service Customer
10/18/2025
Excellent service. Got my truck back on time and as clean as I left it. Thanks Matt, Greg in service department. Joel
10/23/2025
Thank you, Joel! We’re so glad to hear you received excellent service and got your truck back on time and just as clean as you left it. Matt and Greg in the service department will be thrilled to hear your kind words. We appreciate your trust and look forward to serving you again!
Hamlin, NY
Cindy D|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
Our sales representative, Logan Devos, was absolutely outstanding. He made the entire process seamless and stress-free. Logan was upfront, honest, and consistently kept us informed — even outside of normal business hours. His professionalism and dedication truly went above and beyond our expectations. However, I do want to express some disappointment with the detail department. The brand new 2026 vehicle was not cleaned thoroughly. There were visible streaks across the exterior and several areas where dirt remained untouched, leaving the vehicle with an uneven appearance. Due to this, my husband took the truck elsewhere to have it properly detailed. While we are extremely pleased with the sales experience and Logan’s exceptional service, we felt it was important to bring this issue to your attention so it can be addressed moving forward.
Logan Devos
11/13/2025
Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that Logan provided an exceptional sales experience and went above and beyond to make the process seamless—that’s exactly the level of service we strive for. We truly appreciate your honesty regarding the detail department. Your comments are important to us, and we apologize that the vehicle did not meet the high standards you expected. We will review this with our team to ensure improvements are made moving forward. Thank you again for choosing Bob Johnson Buick GMC. Please don’t hesitate to reach out if there’s anything we can do to assist you further.
Rochester, NY
Vanessa B|2025 GMC Terrain
Confirmed Sales Customer
10/21/2025
Johnathan C. listened to what we were looking for and delivered
Jonathon Collister
10/23/2025
Thank you for sharing your experience Vanessa! We're so glad to hear that Johnathan C. took the time to listen and delivered exactly what you were looking for. That kind of attentive service is what we strive for every day. We appreciate your feedback and look forward to helping you again in the future!
Rochester, NY
Amelia C|2026 GMC Terrain
Confirmed Sales Customer
10/15/2025
This is my second car I have leased through your company and I am extremely happy with my experiences. Jonathan is a wonderful salesman. He is knowledgeable about willing to work with me to ensure that I get the right car me and my family. Jonathan is extremely personable and I look forward to working with him again in the future.
Jonathan Hillengas
10/23/2025
Hello Amelia, Thank you for your continued trust! We’re thrilled to hear that your second leasing experience with us has been just as positive as the first. Jonathan is truly an asset to our team—his knowledge, dedication, and personable approach make all the difference. We’re so glad he helped you find the perfect vehicle for you and your family. We look forward to working with you again in the future!
Fairport, NY
Paul M|2024 Buick Encore GX
Confirmed Service Customer
10/16/2025
The power steering had locked up on my 2024 encore-both Jack and Christine in the service dept were great. They provided a rental immediately which was great because they kept the vehicle for a couple of weeks and hopefully the power steering stabilizer lock up problem has been solved but those two employees were fantastic thru the entire process-really appreciate!!
10/23/2025
Thank you for sharing your experience Paul! We’re sorry to hear about the power steering issue with your 2024 Encore, but we’re glad Jack and Christine in our service department were able to support you every step of the way. Providing a rental right away and keeping you informed throughout the repair process is exactly the kind of care we strive for. We truly appreciate your patience and your kind words about our team—Jack and Christine will be thrilled to hear your feedback!
Rochester, NY
Joanne W|2017 GMC Terrain
Confirmed Service Customer
10/16/2025
did a good job
10/23/2025
Thank you Joanne! We’re glad to hear everything went smoothly and that our team did a good job. Your satisfaction is important to us—thanks for choosing our dealership!
Hilton, NY
Francis S|2026 Buick Encore GX
Confirmed Sales Customer
10/16/2025
Jordon was a great salesman and we love the dealership
Jordan Kujawski
10/23/2025
Thank you so much for your kind words! We’re thrilled to hear that Jordon provided a great experience and that you love the dealership. Building trust and delivering excellent service is what we strive for every day. We truly appreciate your support!
Spencerport, NY
Alba T|2025 Buick Envista
Confirmed Sales Customer
10/21/2025
I had in mind to buy the Envista, and your dealership was recommended (actually by word of mouth at a coffee shop by a clients who has purchased same car.) So we called and set an appointment with Sam who was also recommended by them, we were not disappointed working with Sam, and absolutely likewise we will recommend your dealership if the opportunity arise.
Samuel Singleton
10/23/2025
Thank you Alba for sharing your experience! We're thrilled to hear that the Envista caught your eye and that our dealership came highly recommended—even better that Sam lived up to the praise! Word-of-mouth referrals mean the world to us, and we're honored to have earned yours. We truly appreciate your support and look forward to helping you or your friends again in the future!
Greece, NY
Jim S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/21/2025
It was quick and easy
Jason Ksczanowicz
10/23/2025
Thanks so much! We’re glad to hear everything was quick and easy—just the way it should be. We appreciate your business and look forward to helping you again soon!
Rushville, NY
Ryan R|2021 Chevrolet Trax
Confirmed Service Customer
10/21/2025
Great experience because of Jack Sessions being a great employee
10/27/2025
Thanks Ryan! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Hilton, NY
Scott C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/22/2025
This is my second vehicle purchase from Bob Johnson and both were painless transactions. I will be a Bob Johnson Customer for life.
Samuel Singleton
10/27/2025
Thank you so much Scott, for your continued trust in Bob Johnson! We're thrilled to hear that both of your vehicle purchases were smooth and painless. Your loyalty means the world to us, and we're honored to have you as a Bob Johnson customer for life. If there's ever anything you need, we're always here to help. Enjoy your new ride!
Canandaigua, NY
Jason R|2026 GMC Terrain
Confirmed Sales Customer
10/23/2025
Sam S was very attentive and responsive through the buying process. Much appreciated
Ontario, NY
Brenda P|2020 Buick Envision
Confirmed Service Customer
10/23/2025
I took my vehicle in for an oil change and tire rotation. I was able to pull my vehicle right in and waited for it to be done, an hour later the job was completed and I was pulling out.
NORTH CHILI, NY
Thomas C|2025 Buick Enclave
Confirmed Service Customer
10/23/2025
Professional, courteous service, very satisfied My Service Writer is Scott Uruburu.
Canandaigua, NY
Richard S|2018 GMC 1500 Sierra
Confirmed Service Customer
10/24/2025
Matt did a Great job of getting me in and out. 👍
ROCHESTER, NY
Guy D|2023 GMC Canyon
Confirmed Service Customer
10/25/2025
1
Hilton, NY
Jessica M|2025 Buick Encore GX
Confirmed Service Customer
10/27/2025
Great service
Holley, NY
Melissa M|2020 Buick Envision
Confirmed Service Customer
11/2/2025
Made a appointment and the wrong part was ordered. Made another appointment and was told it would take 2 hours and it took 4hrs.
11/11/2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s clear we fell short in this instance. Please know that your concerns are important to us.
Rochester, NY
Thomas B|2023 GMC Acadia
Confirmed Service Customer
11/2/2025
Very good.
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
Webster, NY
Gregory B|2026 GMC Terrain
Confirmed Sales Customer
10/21/2025
Sales person was very knowledgeable and helpful
Andrew Terrigino
10/27/2025
Hi George, your wonderful feedback and rating mean a lot to us. Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
John D|1993 Chevrolet Corvette
Confirmed Service Customer
10/23/2025
I had 3 cars serviced there. The service was excellent. Jack our service adviser is very professional. Dave was our technician is very good. He is very proficient with older cars, which was our case. I will keep going back. Thanks for a great job.
BROCKPORT, NY
Christin C|2024 Buick Encore GX
Confirmed Service Customer
10/24/2025
Everyone was friendly
Hilton, NY
Angela C|2024 Buick Encore GX
Confirmed Service Customer
10/24/2025
Scott was very friendly and professional.
Rochester, NY
Chuck W|2015 GMC Canyon
Confirmed Service Customer
10/27/2025
Very good
Rochester, NY
Pete P|2024 Buick Enclave
Confirmed Service Customer
11/1/2025
The water stain has to be addressed. The leak appears to be fixed.
11/11/2025
Thank you for sharing your experience with our service department. We appreciate your honesty and value your feedback—it helps us improve and provide the best care possible for our customers. If there’s anything we could have done better or if you’d like to discuss your visit further, please don’t hesitate to reach out. We’d love the opportunity to make your next experience exceptional.
ROCHESTER, NY
Gina G|2025 GMC Terrain
Confirmed Service Customer
11/3/2025
Service dept was fast, through and friendly. I will be returning for future service that will be needed on my 2025 GMC
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
Rochester, NY
Kaniya H|2020 GMC Acadia
Confirmed Service Customer
11/3/2025
This is the second time I’ve had to experience My service Advisor and it’s absolutely the worse .. the level of unprofessionalism is absurd .. i was told battery was not covered in my warranty and paid just to find out it was AFTER I PAID .. and then the issue persisted after leaving the dealership 20 mins later .. I tried calling but just like before I got no answer the entire day .. I waited until the next day and still nothing and was forced to come back to the dealership .. luckily sales was there to help me and took care of me .. but this has been the worse and I continue to make complaints but nothing
11/11/2025
Thank you for sharing your feedback with us. We’re glad we could assist you, but we understand there’s always room to improve. Your comments help us make our service even better.
Rochester, NY
Paula S|2026 GMC Terrain
Confirmed Sales Customer
11/3/2025
Pleasant experience with Sam. He didn’t pressure me but helped me to make the right decision for me.
Samuel Singleton
11/11/2025
We truly appreciate your positive feedback! At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s rewarding to hear that we met your expectations. Thank you for choosing us, and please don’t hesitate to reach out for any future automotive needs.
Rochester, NY
Maureen D|2024 Buick Encore GX
Confirmed Service Customer
11/3/2025
Efficient, helpful
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
Rochester, NY
Ralph S|2023 Buick Envision
Confirmed Service Customer
11/3/2025
Staff is efficient and customer friendly.
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
Rochester, NY
Ozgur E|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/3/2025
Sam was amazing helping me with the entire process. Refreshing to see a great salesman.
Samuel Singleton
11/11/2025
Wow—thank you for sharing such a great review! We’re so excited that you had an amazing experience with our team. Welcome to the Bob Johnson family! If you ever need service, accessories, or just want to stop by and say hello, we’re here for you.
Rochester, NY
Laurie T|2026 Buick Envista
Confirmed Sales Customer
11/4/2025
Sam made the entire process seamless!
Samuel Singleton
11/11/2025
We truly appreciate your positive feedback! At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s rewarding to hear that we met your expectations. Thank you for choosing us, and please don’t hesitate to reach out for any future automotive needs.
Hilton, NY
Linda S|2026 Buick Encore GX
Confirmed Sales Customer
11/4/2025
They always make me feel like I'm a family member, not just a customer. Jon Hillengas is am amazing sales professional. He really knows everything about every car he sells. I recommend him to everyone.
Jonathan Hillengas
11/11/2025
Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Rochester, NY
Lydia F|2026 GMC Terrain
Confirmed Sales Customer
11/5/2025
I showed up just to test drive the terrain to see how it compared to the equinox and I ended up leaving with a new car! Andrew went above and beyond helping me work through all the details of trading in my car and getting a new one. He truly had my best interests in mind and that made it a no brainer to buy a vehicle from him. I will be sticking with this dealership for future car needs because the service and attention to detail was top notch and something I haven’t experienced other places.
Andrew Terrigino
11/11/2025
Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Hilton, NY
Lynn H|2026 GMC Terrain
Confirmed Sales Customer
11/5/2025
I greatly appreciate the exceptional service given at your dealership from your salesman.Sam with his assistant colby and Joe in finance! I drove in from Buffalo and Sam had the paperwork waiting for me, and everything was so easy and painless. It was the best car purchasing experience in a very long time, thank you so very much Bob Johnson dealership for the excellent service~ on a scale of 1 to 10 you get an eleven plus!!
Samuel Singleton
11/11/2025
Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Hamburg, NY
Keri S|2024 GMC Terrain
Confirmed Service Customer
11/4/2025
great customer service department and great service
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
HILTON, NY
Michael P|2022 Buick Envision
Confirmed Service Customer
11/4/2025
Very friendly and efficient service
11/11/2025
Thank you for the wonderful review! We’re thrilled that our service team delivered the quality and care you deserve. Keeping your vehicle in top shape is our priority—looking forward to serving you again soon!
ROCHESTER, NY
Murae M|2026 Buick Encore GX
Confirmed Sales Customer
11/4/2025
Excellent customer service
Jason Ksczanowicz
11/11/2025
Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Hilton, NY
Richard R|2025 Buick Encore GX
Confirmed Service Customer
11/5/2025
Two words Quick and easy
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
Rochester, NY
David P|2025 GMC Sierra EV
Confirmed Service Customer
11/6/2025
Perfect deal experience. I've bought 6 + vehicles this year from them for myself or friends. Sam is great!
11/11/2025
Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Estero, FL
Roger S|2019 Buick Enclave
Confirmed Service Customer
11/9/2025
Kaytlin was very nice and knowledgeable about what was going on with my vehicle which was really refreshing. Also did a great job checking up on me while I was waiting for the service to be done.
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
Rochester, NY
Mary W|2018 Buick Encore
Confirmed Service Customer
11/9/2025
Exceptional service! Polite staff. Speedy and efficient.
11/11/2025
We appreciate your positive feedback! At Bob Johnson Buick GMC, our goal is to provide efficient, reliable service every time. Thank you for choosing us, and please reach out if you need anything before your next visit.
rochester, NY
Orlando C|2024 Buick Envista
Confirmed Service Customer
11/10/2025
Excellent
11/11/2025
We appreciate your positive feedback! At Bob Johnson Buick GMC, our goal is to provide efficient, reliable service every time. Thank you for choosing us, and please reach out if you need anything before your next visit.
Rochester, NY
Dawn K|2020 Buick Encore GX
Confirmed Service Customer
11/6/2025
Consistently great service
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
ROCHESTER, NY
Douglas R|2023 GMC Sierra 1500
Confirmed Service Customer
11/6/2025
Quick and nice quality job
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
Rochester, NY
Sherilyn K|2024 Buick Encore GX
Confirmed Service Customer
11/6/2025
Done in timely msnner
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
Rochester, NY
James F|2018 Buick Envision
Confirmed Service Customer
11/7/2025
True professionalism and knowledge
11/11/2025
Thank you for sharing your experience! We’re so glad our service team could take great care of you and your vehicle. Your trust means a lot to us, and we’re always here to keep your car running smoothly. See you next time!
Rochester, NY
Mario C|2024 Buick Envision
Confirmed Service Customer
11/10/2025
Service went smoothly
11/11/2025
We appreciate your positive feedback! At Bob Johnson Buick GMC, our goal is to provide efficient, reliable service every time. Thank you for choosing us, and please reach out if you need anything before your next visit.
Rochester, NY
Sara F|2026 Buick Encore GX
Confirmed Sales Customer
11/12/2025
I was extremely impressed with our experience at the BUICK GMC dealership. Everyone was extremely kind and so helpful! I think the best part was when they went over my new vehicle with me, I've never had that experience when someone went out to the car went through everything so thoroughly. I felt very confident when I left the lot in our new vehicle. Thank you so much!!
Jonathan Hillengas
11/13/2025
Hello Sara, Thank you so much for sharing your experience! We’re thrilled to hear that our team made you feel confident and comfortable with your new vehicle. Going over every detail is something we take pride in, and we’re glad it made a difference for you. Enjoy your new ride, and welcome to the Bob Johnson Buick GMC family!
Livonia, NY
Kelly S|2026 GMC Yukon
Confirmed Sales Customer
11/12/2025
Quick and easy process
House Salesperson
11/13/2025
Hello Kelly, We truly appreciate your positive feedback! At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s rewarding to hear that we met your expectations. Thank you for choosing us, and please don’t hesitate to reach out for any future automotive needs.
Hilton, NY
Garrett D|2026 GMC Terrain
Confirmed Sales Customer
11/12/2025
Jonathan fantastic and easy to work with. Great experience. Will return and recommend
Jonathan Hillengas
11/13/2025
Hello Garrett, Thank you for your kind words! We’re thrilled to hear Jonathan made your experience easy and enjoyable. We look forward to welcoming you back and appreciate your recommendation!
Webster, NY
Debra A|2025 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
Easy
Samuel Singleton
11/13/2025
Thank you so much Debra, for sharing your positive experience with us! We’re thrilled to hear that our team at Bob Johnson Buick GMC delivered the level of service you deserve. Your feedback means the world to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future—whether it’s service, accessories, or another vehicle—please don’t hesitate to reach out. Enjoy your new ride, and welcome to the Bob Johnson family!
Saranac Lake, NY
Michael G|2023 GMC Acadia
Confirmed Service Customer
11/17/2025
Pleasant customer service and quick turnaround
11/17/2025
Hi Michael, We truly appreciate your positive feedback! At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s rewarding to hear that we met your expectations. Thank you for choosing us, and please don’t hesitate to reach out for any future automotive needs.
Rochester, NY
Hiram J|2025 GMC Sierra 3500 HD
Confirmed Service Customer
11/17/2025
I had an excellent experience! I had warranty work to be done. Matt G is my service guy, kept me company informed on the status of the repair and has always taken great care of me.
11/17/2025
Hello Hiram, We truly appreciate your positive feedback! At Bob Johnson Buick GMC, we strive to provide exceptional service, and it’s rewarding to hear that we met your expectations. Thank you for choosing us, and please don’t hesitate to reach out for any future automotive needs.
Hilton, NY
Zachary B|2025 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
Was there from 745am till 1045am and never got an explanation to why my truck has a vibration in it.
11/17/2025
Thank you for sharing your feedback. We’re truly sorry to hear about the time you spent and the lack of explanation regarding the vibration issue. Your concerns are important to us, and we’d appreciate the opportunity to make this right. Please contact our service manager Gregory Stanwix at 585-227-1900 xt 4960 so we can review your visit and work toward a resolution.
Hamlin, NY
Jennifer B|2023 Chevrolet Traverse
Confirmed Service Customer
11/18/2025
I had a problem with a windshield on s car i purchased and they were able to replace it
11/18/2025
Hi Jennifer, we are happy to hear that is all taken care of for you. Thank you for the kind words!
Rochester, NY
Cynthia W|2025 Buick Enclave
Confirmed Service Customer
11/18/2025
The work was good but it took over two weeks to get an appointment and my check engine light was on. Then when I tried to call to ask questions I had to leave three messages and they finally called me back after a week of leaving the first message. Now I’m waiting for them to get the part in and they have no idea when that will be but they say the car is safe to drive.
11/18/2025
Hello Cynthia, Thank you for sharing your experience. We’re truly sorry for the delays and difficulty reaching us—that’s not the level of care we want for our customers. We appreciate your patience while we wait for the part and will keep you updated. If you need anything, please reach out to our service manager Greg Stanwix 585-227-1900 ext. 4960. Your safety and peace of mind are very important to us.
Holley, NY
Nicolas M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/13/2025
Easy as usual. Sam is the epitome of stellar customer service
Samuel Singleton
11/13/2025
Hello Nicholas, Thank you for your wonderful feedback! We’re thrilled to hear that Sam continues to provide the stellar customer service he’s known for. We appreciate your loyalty and look forward to serving you again soon!
Rochester, NY
David G|2025 Buick Envision
Confirmed Service Customer
11/13/2025
Everything was done in a timely manner and done to my expectations
11/13/2025
Hello David, Thank you for your kind words and for choosing Bob Johnson Buick GMC. Your satisfaction is our priority, and we’re delighted to know you had a great experience. We value your trust and look forward to continuing to serve you in the future.
HILTON, NY
Paul N|2025 GMC Terrain
Confirmed Sales Customer
11/13/2025
Andrew and the rest of the team went above and beyond to accommodate us. Thank you!
Andrew Terrigino
11/17/2025
Thank you so much for your kind words Paul! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Rochester, NY
Daniel P|2026 GMC Acadia
Confirmed Sales Customer
11/14/2025
Easy to deal with, Logan was extremely knowledgeable and friendly.
Logan Devos
11/17/2025
Hi Daniel, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our team at Bob Johnson Buick GMC. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your review. Enjoy your new vehicle, and remember—we’re always here if you need anything!
Rochester, NY
Elizabeth P|2026 GMC Terrain
Confirmed Sales Customer
11/17/2025
We love Al Vieira and the attention he gives us when buying our vehicle!🚗
Alfred Vieira
11/17/2025
Hello Elizabeth, Thank you so much for sharing your positive experience with us! We’re thrilled to hear that our team at Bob Johnson Buick GMC delivered the level of service you deserve. Your feedback means the world to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future—whether it’s service, accessories, or another vehicle—please don’t hesitate to reach out. Enjoy your new ride!
ROCHESTER, NY
Amanda T|2026 Buick Envista
Confirmed Sales Customer
11/18/2025
Sam was hand down one of the best salesman I’ve ever worked with
Samuel Singleton
11/18/2025
Hello Amanda, Thank you for sharing your experience with Sam. Congratulations on your new Envista and we are if you need anything!
Hilton, NY
Richard A|2024 GMC Canyon
Confirmed Service Customer
11/20/2025
easy to schedule. on time. well done
11/20/2025
Hello Richard, Thank you for your feedback! We’re glad to hear scheduling was easy and that everything was completed on time. We appreciate your trust and look forward to serving you again soon!
Greece, NY
Christopher M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
I worked with Sam, and have purchased several vehicles through him. He's tremendously helpful, and makes the experience easy and fun. I highly encourage anyone visiting, to ask for Sam!
Samuel Singleton
11/20/2025
Hello Christopher, Thank you for sharing your experience! We’re thrilled to hear that Sam has been tremendously helpful and made the process easy and fun for you. Your recommendation means a lot, and we’ll be sure to pass along your kind words to Sam. We look forward to helping you again in the future!
Rochester, NY
Austin L|2024 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Good
11/20/2025
Hi Austin, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC LLC!
East Palmyra, NY
Sadie F|2025 Buick Envision
Confirmed Sales Customer
11/19/2025
The dealerships makes the process easy. My sales person always knows the perfect car to put in front of me without a lot of hassle.
Jason Ksczanowicz
11/20/2025
Hello Sadie, Thank you so much for sharing your experience! We’re thrilled to hear that our team makes the process easy and that your salesperson consistently finds the perfect vehicle for you. Your trust means a lot to us, and we look forward to helping you again whenever you need us. Enjoy your new ride!
Rochester, NY
Donald B|2025 Buick Encore GX
Confirmed Service Customer
11/19/2025
SERVICE WAS QUICKLY HANDLED
11/20/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Carrie G|2025 GMC Terrain
Confirmed Service Customer
11/19/2025
I brought my truck in for the oil change and they alerted me of the recall, gave me a loaner vehicle. Removed the recall parts all within three days great service.
11/20/2025
Hello Carrie,Thank you for sharing your experience! We’re glad our team was able to take care of your oil change and recall quickly while keeping you on the road with a loaner. We appreciate your trust in us. We look forward to seeing you again for future maintenance!
Rochester, NY
Matthew S|2025 GMC Sierra 1500
Confirmed Service Customer
11/20/2025
2nd truck in a row that’s a complete lemon. Warranty after warranty claim. $80k headaches.
11/21/2025
Thank you for sharing your feedback regarding the warranty work on your new vehicle. We understand how frustrating this situation can be. Thank you again for your honesty and for being a valued part of the Bob Johnson Buick GMC family
Hilton, NY
Michael P|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
Max was very professional and did everything he could to make the deal happen I will definitely go back to see Max next time we're in need of a vehicle
Maxwell Clyburn
11/21/2025
Hello Michael, Thank you for sharing your experience! We’re thrilled to hear that Max went above and beyond to make your deal happen. Your loyalty and trust mean a lot to us, and we look forward to welcoming you back when you’re ready for your next vehicle. We’ll be sure to share your kind words with Max!
North Chili, NY
Philip M|2025 Buick Envision
Confirmed Sales Customer
11/21/2025
From the time I walked in, to delivery I have never been happier with a car buying Experience. Jon Collister was amazing and would highly recommend him and Bob Johnson Buick to anyone.
Jonathon Collister
11/21/2025
Hello Philip, Thank you for sharing your experience! We’re thrilled to hear that Jon Collister made your car-buying process the best you’ve ever had. Your recommendation means so much to us, and we’ll be sure to pass along your kind words to Jon. We look forward to welcoming you back to Bob Johnson Buick for anything you need in the future!
Rochester, NY
Allan W|2024 Buick Encore GX
Confirmed Service Customer
11/20/2025
Scott was the best.
11/20/2025
Thank you for your feedback! We’re so glad to hear Scott made your experience a great one. We’ll be sure to share your kind words with him. We look forward to seeing you again soon!
North Chili, NY
Rosanne B|2025 Buick Envision
Confirmed Service Customer
11/21/2025
Excellent from start to finish
11/24/2025
Hello Rosanne, Thank you for your kind words! We’re so glad everything went smoothly and met your expectations. We look forward to serving you again
Churchville, NY
Cynthia L|2025 GMC Terrain
Confirmed Service Customer
11/21/2025
Personnel very polite. Waiting area was neat and clean
11/24/2025
Hello Cynthia We appreciate your kind words! It’s great to know our team and facilities met your expectations. We look forward to welcoming you back for future service needs!
Hamlin, NY
Penny B|2026 GMC Terrain
Confirmed Sales Customer
11/22/2025
It was the smoothest and most efficient vehicle purchase we've ever had. Sam was amazing!!! Couldn't have been any better!!!
Samuel Singleton
11/24/2025
Hello Penny, Thank you for sharing! We’re so glad Sam made your experience enjoyable and stress-free. We appreciate your trust and look forward to helping with all your future vehicle needs.
Rochester, NY
Catherine K|2026 Buick Encore GX
Confirmed Sales Customer
11/24/2025
Salesman, Jonathan Collister, was responsible for an exceptional experience of taking me thru the process of a new lease!!
Jonathon Collister
11/28/2025
Hi Catherine, Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Rochester, NY
Richard H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/25/2025
One of the best buying experiences I have ever had. Thomas what an amazing sales person and very knowledgeable. If service after the sale is as good, I will be very impressed
Thomas Beikirch
11/28/2025
Hi Richard, We truly appreciate your review! Your trust means a lot to us, and we’re here for you whenever you need support or have questions. Drive safe and enjoy your new ride!
Rochester, NY
Joseph L|2024 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
You guys are the best thank you have a great thanks giving
11/28/2025
Hi Joe, Thank you so much for your kind words! It was a pleasure helping with your service needs, and we’re happy everything went smoothly. We’re here whenever you need us—whether it’s routine maintenance or just advice on keeping your vehicle in top shape. See you next time!
Rochester, NY
Suzanne C|2026 Buick Encore GX
Confirmed Sales Customer
11/25/2025
Jonathan at the GMC Buick Greece location is absolutely amazing at his job .. the team that helped me close out my lease and get everything in place for my new 2026 Buick Encore went smoothly and very efficient Thank you to everyone at that dealership
Jonathan Hillengas
11/28/2025
Hi Suzanne, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and are enjoying your new Encore GX. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Rochester, NY
Raymond C|2024 GMC Terrain
Confirmed Service Customer
11/23/2025
Everyone was helpful and knew their job. Customer service was one of the best I have run into lately.
11/24/2025
Hi Raymond, We really appreciate your feedback! It’s awesome to know our team made things easy and provided top-notch customer service. Thanks for choosing us!
Rochester, NY
Patrick T|2025 GMC Terrain
Confirmed Sales Customer
11/23/2025
Our salesman, Jason did an excellent job from start to finish to finish.
Jason Ksczanowicz
11/24/2025
Hello Patrick, Thank you for sharing your feedback! We’re thrilled to hear Jason did an excellent job from start to finish. We’ll be sure to pass along your kind words to him—it means a lot to our team.
Brewerton, NY
Irmgard R|2020 Buick Encore
Confirmed Service Customer
11/23/2025
I have no regrets going there to have my car inspected or other and different reasons! No problems with booking an appointment's and Explanations problems exist or other matters they found and and explained! Always friendly and respectful to customer!👍
11/24/2025
Hello Irmgard, Thank you for sharing your feedback! We’re so glad to hear that scheduling your appointment was easy and that our team provided clear explanations and friendly service. At Bob Johnson Buick GMC, we strive to make every visit stress-free and informative. Your trust means a lot to us, and we look forward to serving you again!
ROCHESTER, NY
Donald C|2026 GMC Sierra 1500
Confirmed Sales Customer
11/25/2025
Sam was excellent. Pleasant to work with. Process was quick and efficient. All around great job and buying experience.
Samuel Singleton
11/28/2025
Hi Donald, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and are enjoying your new GMC Sierra. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Canandaigua, NY
Tammy S|2026 GMC Terrain
Confirmed Sales Customer
11/25/2025
Awesome
Daniel Lennox
11/28/2025
Hi Tammy, We truly appreciate your review! Your trust means a lot to us, and we’re here for you whenever you need support or have questions.Enjoy your new ride!
Phoenix, NY
Tibreya G|2026 Buick Encore GX
Confirmed Sales Customer
11/25/2025
When I walked in, it was late at night. It was like 6: in the evening. The dealership closes at seven. Sam and hos assistant stayed and worked with me and allowed me tp test drive some cars.
Samuel Singleton
11/28/2025
Hello Tibreya, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and are enjoying your new Encore GX. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Brockport, NY
Nereida A|2022 GMC Terrain
Confirmed Service Customer
11/26/2025
MY EXPERIENCE WAS OK, CUSTOMER SERVICE WAS GOOD. I JUST WASN'T HAPPY THAT MY VEHIICLE HAD THE ISSUES IT HAD.
11/28/2025
Hi Nereida, Thank you for sharing your feedback with us. We’re truly sorry to learn about the issues you encountered with your vehicle. We understand how frustrating that can be, and we appreciate your honesty. Please know that we’re committed to helping resolve any concerns and ensuring your vehicle performs as it should. If there’s anything we can do to assist further—whether it’s answering questions or scheduling follow-up service—don’t hesitate to reach out. Your satisfaction matters to us.
Rochester, NY
Karen G|2026 Buick Encore GX
Confirmed Sales Customer
11/25/2025
Logan was awesome and helped me with my sale.
Logan Devos
11/28/2025
Hi Karen, We truly appreciate your review! Your trust means a lot to us, and we’re here for you whenever you need support or have questions. Enjoy your new ride!
Rochester, NY
Andrew E|2024 GMC Sierra 1500
Confirmed Service Customer
11/26/2025
The whole process was great
11/28/2025
Hi Andrew, Thank you for your wonderful feedback! We’re so glad our service team could take care of your vehicle and make the process smooth for you. Your trust means a lot to us, and we’re always here to keep your car running at its best. Looking forward to seeing you at your next visit
Avon, NY
Jason R|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Sam was great
Samuel Singleton
11/28/2025
Hi Jason, Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Fairport, NY
Esdras N|2025 GMC Yukon
Confirmed Service Customer
11/26/2025
On time and great costumer service !!
11/28/2025
Hi Esdras, Thank you for your wonderful feedback! We’re so glad our service team could take care of your vehicle and make the process smooth for you. Your trust means a lot to us, and we’re always here to keep your car running at its best. Looking forward to seeing you at your next visit
Rochester, NY
Daniel K|2024 Buick Envista
Confirmed Service Customer
11/26/2025
The visit took about an hour.
11/28/2025
Hi Daniel, We appreciate you taking the time to share your experience! If you have any questions or need to schedule your next maintenance, don’t hesitate to reach out. Safe travels!
ROCHESTER, NY
James G|2024 Buick Encore GX
Confirmed Service Customer
11/28/2025
The service was fast the staff was friendly, the there was no charge.
11/28/2025
Hi James, Thank you for your wonderful feedback! We’re so glad our service team could take care of your vehicle and make the process smooth for you. Your trust means a lot to us, and we’re always here to keep your car running at its best. Looking forward to seeing you at your next visit
Rochester, NY
Cheryl L|2026 Buick Encore GX
Confirmed Sales Customer
11/28/2025
Great customer service in sales and finance
Thomas Beikirch
11/28/2025
Hi Cheryl, Thank you so much for your kind words! Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know we delivered that for you. If you ever need anything—service, accessories, or just tips—please reach out anytime. Enjoy every mile!
Webster, NY
Kathleen L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/1/2025
Jordan K was extremely helpful and knowledgeable about the Sierra! He was very professional and friendly. I’ve bought/leased a lot of vehicles and the experience with Jordan was the best by far!! Couldn’t have gone more smoothly. Thank you!!
Jordan Kujawski
12/2/2025
Hello Kathleen, Thank you for your kind words! We’re thrilled Jordan made your Sierra experience smooth and enjoyable. His professionalism and knowledge truly shine, and we’re grateful you chose us. Enjoy your new ride!
Rochester, NY
Bob S|2024 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
Clean professional, great communication
11/28/2025
Hi Bob, Thank you for your wonderful feedback! We’re so glad our service team could take care of your vehicle and make the process smooth for you. Your trust means a lot to us, and we’re always here to keep your car running at its best. Looking forward to seeing you at your next visit
SPENCERPORT, NY
Michael E|2025 Buick Encore GX
Confirmed Service Customer
11/29/2025
Seam
11/29/2025
Hi Michael, Thank you for the 5 star rating!
Rochester, NY
William V|2022 GMC 1500 Sierra
Confirmed Service Customer
11/29/2025
Jack was incredibly helpful. He helped me to support a camera issue when the warranty period expired just a few weeks earlier. His outstanding effort not only saved me significant money but also instilled the type of service department I will be very loyal to. Thank you!!
12/24/2025
Thank you for sharing this amazing feedback! We’re so glad Jack was able to go above and beyond to help with your camera issue—even after the warranty expired. His dedication to saving you money and providing outstanding service is exactly what we strive for. We truly appreciate your loyalty and look forward to serving you again!
ROCHESTER, NY
Ronald B|2024 GMC Terrain
Confirmed Service Customer
11/29/2025
was great
12/2/2025
Thank you! We’re so glad you had a great experience. We appreciate you choosing us and look forward to helping again
Spencerport, NY
Andrea H|2025 Buick Envision
Confirmed Sales Customer
12/2/2025
Jason K was a wonderful salesperson. Very easy experience.
Jason Ksczanowicz
12/2/2025
Hello Andrea, Thank you so much for sharing this! We’re thrilled to hear Jason made your experience so easy and enjoyable. He truly goes above and beyond for our customers, and your feedback means the world to us. Enjoy your new vehicle, and we look forward to seeing you again!
Rochester, NY
Louis R|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Everyone treated me great especially Andrew Terrigino the salesman who went above and beyond to help me out. Thank you!
Andrew Terrigino
12/2/2025
Thank you for sharing your experience! We’re so glad everyone treated you well and that Andrew went above and beyond to help. Your kind words mean a lot to us, and we’re thrilled you had such a positive visit. Enjoy your new vehicle, and we’re always here if you need anything!
Rochester, NY
Sharon S|2023 Buick Envision
Confirmed Service Customer
12/2/2025
Good communication and fast service
12/2/2025
Thank you for your feedback! We’re thrilled to hear you experienced great communication and fast servic. We appreciate you choosing us
The Villages, FL
Jason R|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Easy no hassle deal was made in a matter of minutes. Delivery was just as quick and trouble free as well
Samuel Singleton
12/2/2025
Thank you for sharing this! We’re thrilled your deal was quick, hassle-free, and that delivery was just as smooth. That’s exactly the experience we strive to provide—enjoy your new vehicle!
Ontario, NY
Jenna W|2025 GMC Terrain
Confirmed Sales Customer
12/2/2025
Absolutely loved my experience at the dealership, especially with Andrew!
Andrew Terrigino
12/2/2025
Thank you so much! We’re thrilled you absolutely loved your experience and that Andrew made it extra special. We appreciate your kind words and look forward to seeing you again—enjoy your new vehicle
Rochester, NY
Nancy M|2026 Buick Encore GX
Confirmed Sales Customer
12/2/2025
I had a wonderful experience purchasing this car. The showroom was peaceful, and my sales person was professional and knowledgeable.
Jordan Kujawski
12/2/2025
Thank you for sharing your experience! We’re so glad to hear your car purchase was wonderful and that the showroom atmosphere and your salesperson’s professionalism made it even better. Enjoy your new vehicle, and we’re always here if you need anythin
Fairport, NY
Karylin L|2026 Buick Enclave
Confirmed Sales Customer
12/2/2025
Jon was very helpful! He was able to answer all questions I had. Very smooth process. The sales manager was always available to assist if needed! Great experience.
Jonathan Hillengas
12/2/2025
Thank you for the amazing feedback! We’re thrilled Jon was so helpful and made the process smooth, and it’s great to hear our sales manager was available whenever needed. We appreciate you choosing us and look forward to helping again in the future!
Hilton, NY
Renee R|2025 Buick Enclave
Confirmed Sales Customer
12/2/2025
It was great
Samuel Singleton
12/2/2025
Thank you! We’re so glad to hear you had a great experience. We appreciate you choosing us and look forward to helping again in the future!
Rochester, NY
Gerald S|2025 GMC Sierra 1500
Confirmed Service Customer
12/2/2025
Pleasant, on time, and comfortable surroundings
12/2/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Webster, NY
Louis F|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/2/2025
great service
Steven Stonehouse
12/4/2025
Thank you so much for sharing your experience! We’re thrilled to hear that you had a great car-buying journey with us. Our team works hard to provide exceptional service, and it’s wonderful to know we delivered that for you. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything—we’re always here to help!
Rochester, NY
Richard H|2025 GMC Terrain
Confirmed Sales Customer
12/3/2025
Very professional and made the experience very enjoyable. Very knowledgeable on all the workings of the vehicle
Jonathan Hillengas
12/4/2025
Hello Richard, Thank you for your kind words! We’re thrilled to hear that your experience was both professional and enjoyable. Our team takes pride in being knowledgeable and making sure you feel confident with every aspect of your new vehicle. Enjoy the ride, and let us know if you need any assistance down the road!
Greece, NY
Jacob S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Sam was great and extremely helpful and knowledgeable made the experience easy and fun
Samuel Singleton
12/4/2025
Hello Jacob, Thank you for sharing your experience! We’re thrilled to hear that Sam made the process easy, fun, and stress-free. His knowledge and helpful approach truly make a difference, and we’re glad you enjoyed working with him. Enjoy your new vehicle!
Rochester, NY
Carrie W|2019 Buick Enclave
Confirmed Service Customer
12/3/2025
Service was quick and people were very friendly.
12/4/2025
Thank you for sharing your experience! We’re glad your service was completed quickly and that our staff provided the friendly care you deserve. We appreciate your trust and look forward to serving you again!
ROCHESTER, NY
Edward A|2025 GMC Canyon
Confirmed Service Customer
12/3/2025
Got a quick response appointment from service dept for a tire repair. They did the repair and mounted tire in a couple of hours on the day I called.
12/4/2025
Thank you for sharing your experience! We’re so glad our service team was able to get you in quickly and take care of your tire repair the same day. If you need anything in the future, we’re always here to help!
Rochester, NY
Jonathan G|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
It went smoothly, and done promptly
12/4/2025
Thank you for your feedback! We’re so glad to hear everything went smoothly and was completed promptly. Our team works hard to provide efficient, hassle-free service. If you need anything in the future, we’re always here to help!
Spencerport, NY
Thm Property Mainte L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/3/2025
jack is great to work with.
12/4/2025
Thank you for your review! We’re so glad to hear that Jack was great to work with and made your experience a positive one!
Kendall, NY
Robert B|2025 Buick Envision
Confirmed Sales Customer
12/4/2025
Easy process
Andrew Terrigino
12/4/2025
Hello Robert, Thank you for your review! We’re so happy to hear the process was easy and stress-free for you. That’s exactly what we aim for—making car buying simple and enjoyable! Enjoy your new vehicle, and remember we’re always here if you need anything!
Hilton, NY
Jacob Y|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/4/2025
Sam was super easy to work with! We walked in and the original vehicle we wanted had just sold but he told us they had another just come in off a truck and we got to look at/test drive it. We ended up purchasing it the next day and he was super easy and quick with the whole process. We will deff be back to buy more vehicles from him! He's very professional and a straight to the point no bs kind of guy!
Samuel Singleton
12/5/2025
Hello Jacob Wow, thank you so much for sharing this awesome review! We’re thrilled to hear Sam made everything so easy and stress-free for you. Even when the original vehicle sold, he jumped right in and found the perfect alternative—talk about great timing! We love that you had such a smooth experience and can’t wait to see you back for your next purchase. Enjoy your new ride and welcome to the Bob Johnson family!
Byron, NY
Samantha M|2026 Buick Encore GX
Confirmed Sales Customer
12/4/2025
We were returning a 2 yr lease vehicle. Max was great and straight to the point. He knew what we were looking for and delivered the perfect vehicle for us. Thanks again Max for making this process easy, smooth and quick. I will always return for a vehicle as long as Max is available.
Maxwell Clyburn
12/5/2025
Hello Samantha, Thank you so much for sharing your experience! We’re thrilled to hear Max made your lease return and new purchase so easy and stress-free. It sounds like he really understood what you wanted and delivered the perfect fit. We appreciate your loyalty and can’t wait to welcome you back for your next vehicle. Enjoy your new ride!
Rochester, NY
Amber M|2025 GMC Terrain
Confirmed Sales Customer
12/4/2025
Sam was great and such an advocate for us!
Samuel Singleton
12/4/2025
Hello Amber, Thank you for sharing your experience! We’re so glad to hear that Sam was such a strong advocate for you throughout the process. Enjoy your new vehicle!
Churchville, NY
Mario G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/4/2025
Sam and Colby were great to work with
Samuel Singleton
12/4/2025
Hello Mario, Thank you for your review! We’re thrilled to hear that Sam and Colby were great to work with and made your experience enjoyable. Our team strives to provide exceptional service every time, and it’s wonderful to know they delivered that for you. Enjoy your new vehicle, and please reach out if you need anything in the future!
Rochester, NY
Ellen T|2026 Buick Encore GX
Confirmed Sales Customer
12/4/2025
All good. Sam and Colby are very helpful to work with
Samuel Singleton
12/4/2025
Hello Ellen, Thank you so much for your review! We’re thrilled to hear that Sam and Colby were incredibly helpful and made your experience a great one. Enjoy every moment with your new vehicle, and remember—we’re always here if you need anything!
Rochester, NY
Nicole B|2026 GMC Terrain
Confirmed Sales Customer
12/4/2025
Was great to work with Thomas! Super helpful and answered all my questions. Would definitely work with him again!
Thomas Beikirch
12/4/2025
Thank you so much for your review! We’re thrilled to hear that working with Thomas was such a great experience! Enjoy your new vehicle!
Hilton, NY
Gerald D|2025 Buick Encore GX
Confirmed Service Customer
12/4/2025
GREAT SERVICE
12/4/2025
“Thank you for your review! We’re thrilled to hear you had a Great service experience with us. Our team works hard to make every visit smooth and stress-free. If you ever need anything—whether it’s routine maintenance or a quick question—we’re always here to help!”
Rochester, NY
Douglas H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/5/2025
great experience with Jason ,very professional and attentive to my text and emails.Found the truck we wanted and the price.
Jason Ksczanowicz
12/6/2025
Hello Douglasm Thank you so much for sharing your experience! We’re thrilled to hear Jason was not only professional but also attentive to your texts and emails throughout the process. It’s great to know he helped you find the exact truck you wanted at the right price—he truly goes above and beyond for our customers. We appreciate your trust in us and hope you absolutely love your new truck! If you ever need anything or have questions down the road, Jason and our team are just a call or text away
Brewerton, NY
Sean D|2026 GMC Sierra 1500
Confirmed Sales Customer
12/5/2025
It was a great experience and very easy to get the best deal. My wife and I came say enough about jason. He made the experience easy and was not pushy like we have had in the past with other dealerships
Jason Ksczanowicz
12/6/2025
Hello Sean, Thank you for sharing such wonderful feedback! We’re thrilled to hear that you and your wife had a great experience and found the process easy. Jason will be so happy to know his efforts made a difference. We truly appreciate your trust in us and your kind words. Enjoy your new vehicle, and please don’t hesitate to reach out if we can help with anything in the future!
Rochester, NY
Richard S|2018 GMC 1500 Sierra
Confirmed Service Customer
12/8/2025
Matt got me in and out in a reasonable time frame
12/8/2025
Hello Richard, Thank you so much for your review! We’re thrilled to hear Matt got you in and out quickly and made the process smooth. It’s great to know we delivered that for you. We look forward to helping you again!
ROCHESTER, NY
Guy D|2023 GMC Canyon
Confirmed Service Customer
12/8/2025
??
12/9/2025
Thank you for your feedback! We’re glad your service was completed, and we’ll continue working hard to make every visit even better. We appreciate your trust!
Hilton, NY
Chekesha J|2025 Buick Envista
Confirmed Service Customer
12/9/2025
The service was nice and friendly.
12/9/2025
Thank you for sharing your experience! We’re glad our team made your visit enjoyable with friendly service. We appreciate your trust and look forward to helping you again soon!
Rochester, NY
Robert K|2023 Buick Enclave
Confirmed Service Customer
12/10/2025
Fast and through.
12/11/2025
Thank you for your review! We’re so glad to hear that your experience was fast and thorough. Our team strives to make the process smooth and efficient while paying attention to every detail. If you need anything in the future, we’re always here to help! – Your Buick GMC Team
ROCHESTER, NY
James P|2024 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Good communication and fast service
12/15/2025
Hi James, Thank you so much for your feedback! We’re thrilled to hear that you appreciated our good communication and fast service. Your satisfaction is our top priority, and we’re always here to ensure things run smoothly for you. If there’s anything else we can assist you with, please don’t hesitate to reach out! -Your Bob Johnson Buick GMC Team
Hilton, NY
Natasha C|2020 Buick Envision
Confirmed Service Customer
12/12/2025
On 11/20/25 I couldn't get my sunroof to close. This happened an hour or so before the service department was closing for the night. I called and had been transferred to advisors who weren't available. I called a third time, spoke with Kaitlyn who went to ask an advisor instead of blindly transferring me. I was told I could bring it in, but they couldn't make any promises. Jack took a look, explained that I could bring it back tomorrow to see if they could squeeze me in as there was no availability until 12/2 and he was unsure if there was a loaner available that evening. I headed home, got a call from Kaitlyn minutes later that she did have a loaner available for me. I was able to turn right around since I was just up the street. This was a lifesaver as I don't have a garage. Jack assured me that my vehicle would be kept inside as to not cause further damage, and I was able to get a loaner the same night minutes before closing which I wasn't expecting. Kudos to Kaitlyn and Jack for the stellar service. It was much appreciated! Thank you Bob Johnson!
12/15/2025
Hi Natasha, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that your visit to Bob Johnson Buick GMC was a positive one. Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we met your expectations. If there's ever anything more we can do for you, please don't hesitate to reach out. We truly appreciate your continued trust and look forward to serving you again in the future! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Michael M|2024 GMC Canyon
Confirmed Service Customer
12/7/2025
For my first time in the service department, the time was efficient, professional, and gave me a good feeling. I'm hoping that every time I do use the service department I have the same experience
12/8/2025
Hello Michael, We love hearing this! Your first visit being smooth, professional, and positive means the world to us. Our goal is to make every experience just like this one, and we can’t wait to welcome you back!
Rochester, NY
Leonard Z|2026 GMC Sierra 1500
Confirmed Sales Customer
12/10/2025
Friendly, professional, and no pressure. Everything and everyone were great. Especially
Samuel Singleton
12/11/2025
Hello Leonard, Thank you for your kind words! We’re so glad to hear that your car-buying experience was friendly, professional, and pressure-free. Our goal is always to make the process smooth and enjoyable, and it’s great to know we delivered that for you. If you need anything down the road, don’t hesitate to reach out—we’re here for you! – Your Buick GMC Team
Canandaigua, NY
Louise C|2023 GMC Acadia
Confirmed Service Customer
12/11/2025
Always a great experience and great employees …,
12/15/2025
Hi Louise, Thank you so much for sharing your experience! We're truly grateful for your support and trust in Bob Johnson Buick GMC. It means a lot to know that you had a great visit, and we’re glad we could help make the process smooth and enjoyable. If you ever need anything down the road, we’re just a call or visit away. Thanks again for choosing us!
Hilton, NY
Annette S|2020 Buick Enclave
Confirmed Service Customer
12/12/2025
Never called after service was complete on a Saturday then closed the service shop. Had to wait until Monday for the car!
12/15/2025
Here’s a more apologetic version of the response: *** Hello Annette, We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to wait until Monday for your car after the service was completed on Saturday. This is not the level of service we aim to provide, and we deeply regret the lack of communication and the delay. Please know that we are reviewing our processes to ensure this does not happen again. Thank you for sharing your feedback—it helps us improve, and we truly appreciate your patience. -Your Bob Johnson Buick Team
Rochester, NY
Andre B|2024 Buick Encore GX
Confirmed Service Customer
12/12/2025
Arrived at appointment time with several items on my list. Car maintenance was completed in about an hour. Great service as always.
12/15/2025
Hi Andre, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! We hope to be of service to you again in the future. -Your Bob Johnson Buick GMC Team
Rochester, NY
Danielle S|2026 Buick Envista
Confirmed Sales Customer
12/16/2025
I had an excellent experience working with Sam. He was knowledgeable and patient. He took the time to answer all of my questions, explain my options, and made the entire process smooth and stress-free. I truly appreciated his honesty and professionalism. I absolutely love my new car and would highly recommend Sam to anyone looking for a great car-buying experience!
Samuel Singleton
12/16/2025
Dear Danielle, Thank you for taking the time to complete our survey. Your feedback is incredibly valuable to us and helps ensure we continue providing the best experience possible at Bob Johnson Buick GMC. We’re thrilled to hear about your recent experience and appreciate your trust in our team. If you ever need assistance—whether it’s service, parts, or your next vehicle—please don’t hesitate to reach out. Thanks again for being part of the Bob Johnson family! Warm regards, The Bob Johnson Buick GMC Team
Rochester, NY
Cynthia W|2025 Buick Enclave
Confirmed Service Customer
12/12/2025
Took my vehicle back to have a faulty sensor replaced. Upon replacing it my check engine light went out but then came back on immediately. The service tech did a further inspection and found that I had had a rodent make a nest under my hood and chewed a wire. They cleaned up the mess and repaired the wire. Took it for a road test and everything then checked out and I was on my way.
12/15/2025
Hello Cynthia, Thank you so much for taking the time to share your experience with us at Bob Johnson Buick GMC! We truly value your feedback—it helps us continue to grow and serve our customers better every day. Whether it was your first visit or one of many, we’re grateful for the opportunity to assist you and look forward to welcoming you back in the future. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing Bob Johnson Buick GMC! Warm regards, The Bob Johnson Buick GMC Team
Holley, NY
James B|2017 GMC Savana
Confirmed Service Customer
12/13/2025
they were kind and always making sy=ure to let people know just what they wanted to hear before work was done on there cars and what the price would be
12/15/2025
Dear James, Thank you for sharing your experience! We’re so glad to hear that your appointment went smoothly and that we were able to complete your car maintenance quickly. It’s always our goal to provide efficient, high-quality service, and we’re thrilled to know we met your expectations. We truly appreciate your continued trust in us! -Your Bob Johsnon Buick GMC Team
BROCKPORT, NY
Michelle A|2019 GMC Acadia
Confirmed Service Customer
12/14/2025
Always receive excellent care! Thanks Bob Johnson Buick/GMC.
12/15/2025
Thank you Mihelle, We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again. -Your Bob Johnson Buick GMC Team
ROCHESTER, NY
Pamela T|2024 Buick Encore GX
Confirmed Service Customer
12/15/2025
Matt is great, always receive great service
12/15/2025
Hello Pamela, Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Buick GMC LLC and we hope to see you again soon! -Your Bob Johnson Buick GMC Team
rochester, NY
Dave M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/15/2025
They had the vehicle I was looking for at the right price !
Andrew Terrigino
12/16/2025
Congratulations on your new vehicle, and thank you for choosing Bob Johnson Buick GMC! We’re thrilled to have you as part of our family and appreciate the trust you placed in our team. We also want to thank you for taking the time to complete our survey. Your feedback is invaluable—it helps us continue delivering the exceptional service you deserve. If you have any questions about your new vehicle or need assistance with service, parts, or accessories, please don’t hesitate to reach out. We’re here for you every step of the way. Enjoy your new ride, and thank you again for your business and your feedback! Warm regards, The Bob Johnson Buick GMC Team
Spencerport, NY
Lynn M|2023 Buick Envision
Confirmed Service Customer
12/17/2025
Very friendly and polite along with it being a very fast turnaround.
12/18/2025
Hi Lynn, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Rochester, NY
Dennis C|2025 Buick Envision
Confirmed Service Customer
12/16/2025
Everything went smooth
12/18/2025
Thank you Dennis, We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
Thomas B|2026 Buick Encore GX
Confirmed Sales Customer
12/17/2025
Professional and friendly!!!!
Steven Stonehouse
12/18/2025
Hi Thomas, We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Bob Johnson Buick GMC.
Spencerport, NY
Kathryn B|2014 Chevrolet Cruze
Confirmed Service Customer
12/17/2025
Everyone was friendly and helpful.
12/18/2025
Hello Kathryn, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Rochester, NY
Karl E|2026 GMC Yukon
Confirmed Sales Customer
12/19/2025
Sam Singleton was easy to deal with. I found him very knowledgeable and he made the buying experience simple and efficient
Samuel Singleton
12/19/2025
Hello Karl, Thank you for your wonderful feedback. We’re pleased to hear that Sam Singleton’s knowledge and professionalism made your buying experience seamless and efficient. We appreciate your trust in Bob Johnson Buick GMC and look forward to providing exceptional service throughout your ownership journey.
East Syracuse, NY
William H|2026 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
Friendly, efficient service , just a great overall experience!
12/19/2025
Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience with us at Bob Johnson Buick GMC. If you ever need anything—whether it’s sales, service, or just a quick question—we’re always here to help. Enjoy the ride, and thanks for choosing Bob Johnson
Kent, NY
Robert D|2026 GMC Sierra 1500
Confirmed Sales Customer
12/19/2025
Great experience with Jason and Greg!
Jason Ksczanowicz
12/19/2025
Hello Robert, Thank you for sharing your experience. We’re delighted to hear that Jason and Greg provided exceptional service and made your visit a standout one. We appreciate your trust in Bob Johnson Buick GMC and look forward to continuing to exceed your expectations.
Webster, NY
Anne S|2025 Buick Enclave
Confirmed Service Customer
12/21/2025
Great service and courteous employees
12/22/2025
Thank You for Your Feedback Anne, Thank you for taking the time to share your recent service experience with Bob Johnson Buick GMC. We truly appreciate your feedback—hearing from you helps us continue improving and ensures we deliver the exceptional service you deserve. We’re grateful you chose us to care for your vehicle and look forward to assisting you again in the future. — Your Bob Johnson Buick GMC Team
Webster, NY
Ann M S|2025 Buick Envision
Confirmed Service Customer
12/21/2025
i had an issue with my new Envision. After less than 1K miles the Onstar wasn't working and gave a message on dashboard. I told them when I made the appt. When i got to the appt, they worked for about 40 min to tell what was wrong and ordered the part. I went in 3 weeks later to get it fixed, and after waiting 2 hours I was told that they had ordered the wrong part. So now I have to wait additional time to get this fixed.
12/22/2025
Dear Ann, Thank you again for your patience. We want to make sure everything is clear moving forward. Even when a concern is described ahead of time, the vehicle still needs to be physically diagnosed once it arrives. This confirms the exact cause of the issue and ensures we order the correct part the first time. Unfortunately, in your case, the initial diagnosis led to the wrong part being ordered, and we truly sorry for the inconvenience this caused. Mistakes happen, but we’re committed to making it right. The correct part is now on order, and we’ll prioritize your repair as soon as it arrives.
Rochester, NY
Kenneth D|2015 Buick Enclave
Confirmed Service Customer
12/17/2025
Service advisor, Scott Uruburu insured that the repair order reflected exactly what service was needed. Your dealership delivered!
12/18/2025
Thanks for Scott who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KENDALL, NY
Larry W|2024 Buick Envision
Confirmed Service Customer
12/21/2025
took care of everything
12/22/2025
Hi Larry, Thank you for taking the time to share your recent service experience with Bob Johnson Buick GMC. We truly appreciate your feedback—hearing from you helps us continue improving and ensures we deliver the exceptional service you deserve. We’re grateful you chose us to care for your vehicle and look forward to assisting you again in the future. — Your Bob Johnson Buick GMC Team
Brockport, NY
Stephen D|2020 Buick Enclave
Confirmed Service Customer
12/21/2025
Actually, I just called -;your Service Dept. I did not bring our Enclave in
12/22/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Webster, NY
Matthew R|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/21/2025
Excellent buying experience
Samuel Singleton
12/22/2025
Thank you Matthew, We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Bob Johnson Buick GMC LLC and we hope to see you again.
Sanborn, NY
Maria E|2022 GMC Terrain
Confirmed Service Customer
12/22/2025
Excellent services
12/22/2025
Hello Maria, We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Rochester, NY
John C|2025 Buick Enclave
Confirmed Sales Customer
12/22/2025
Fast & efficient
Daniel Lennox
12/22/2025
Congratulations on your new vehicle! We are so happy to read such a great review about Bob Johnson Buick GMC LLC!
Rochester, NY
Amber C|2026 Buick Enclave
Confirmed Sales Customer
12/22/2025
Always a smooth process. Dan Lennox is always great as well as the team that works with him
Daniel Lennox
12/22/2025
Hi Amber, Thank you for your kind review; we are happy to pass along your comments to Dan and the team here at Bob Johnson Buick GMC LLC! Congratulations on your new vehicle!
Rochester, NY
Paul M|2026 Buick Encore GX
Confirmed Sales Customer
12/23/2025
Sam was great..he was patient polite and very easy to talk to..his assistant was very nice also..
Samuel Singleton
12/23/2025
Thank you for sharing your experience. We’re glad to hear that Sam was patient, polite, and easy to talk to, and that his assistant provided equally wonderful support. We appreciate your kind words and your trust in Bob Johnson Buick GMC.
Brockport, NY
Frank V|2019 GMC Canyon
Confirmed Service Customer
12/23/2025
Service was quick and complete. Took a test drive with service representative to make sure job was completed
12/23/2025
Thank you for sharing your experience. We’re pleased to hear that your service was completed quickly and that our representative took the extra step of a test drive to ensure everything was done correctly. We appreciate your trust in Bob Johnson Buick GMC and look forward to serving you again.
ROCHESTER, NY
Karylin L|2026 Buick Enclave
Confirmed Service Customer
12/22/2025
Good experience
12/23/2025
Thank you for the great review! We appreciate you choosing Bob Johnson Buick GMC and are glad you had an excellent experience. We're always here to help!
Hilton, NY
Clifford S|2025 Buick Encore GX
Confirmed Service Customer
12/23/2025
The staff is very friendly and helpful
12/23/2025
Thank you for sharing your experience. Your kind words mean a great deal, and we appreciate your continued trust in Bob Johnson Buick GMC.
Rochester, NY
Andrew B|2025 GMC Sierra 1500
Confirmed Service Customer
12/23/2025
Polite, quick and efficient.
12/23/2025
Thank you for your feedback. We’re delighted to hear that your experience was polite, quick, and efficient—exactly the level of service we strive to deliver for every guest. We truly appreciate your trust in Bob Johnson Buick GMC.
manlius, NY
Nicole W|2026 Buick Enclave
Confirmed Sales Customer
12/23/2025
Jason was awesome! He made the process of buying a car so easy and was very knowledgeable.
Jason Ksczanowicz
12/23/2025
Thank you for your feedback. We’re thrilled to hear that Jason made the process easy and that his knowledge stood out. We truly appreciate your trust in Bob Johnson Buick GMC.
E Rochester, NY
Vladmir D|2023 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Try to do just oil change what I asked for. Still charge w for tires rotation which they did not do it Did not added windshield washer fluid. Very poor service
12/26/2025
Hi Vladmir, Thank you for your feedback, and I’m very sorry your visit didn’t meet expectations. Our oil change package automatically includes a tire rotation and multi‑point inspection at no extra cost, which is why they appear on your service report. However, if any part of that service wasn’t completed—especially the rotation or topping off your washer fluid—I sincerely apologize. That’s not the experience we want for you. Please reach out so we can review your visit and make this right.
Irondequoit, NY
Charles R|2026 GMC Sierra 1500
Confirmed Sales Customer
12/24/2025
Great experience
Jason Ksczanowicz
12/26/2025
Hi Charles! We’re so glad to hear you had a great experience! 😊 Thanks for choosing us — we’re always here to help with anything you need.
Fairport, NY
Mike R|2024 Chevrolet Equinox
Confirmed Service Customer
12/26/2025
freindly staff and got me in and out quickly without an appointment, best location in the bob johnson group for service
12/26/2025
Hi Mike! Thank you so much for the amazing feedback! 😊 We’re thrilled to hear our team got you in and out quickly — even without an appointment — and it means a lot to hear you consider us the best in the Bob Johnson group. We truly appreciate you and look forward to taking care of you again!
ROCHESTER, NY
Janet M|2019 GMC Terrain
Confirmed Service Customer
12/27/2025
You replaced a battery that was less than a year old ( not replaced by GM) and replaced 2 tire sensors. Then reset tire monitoring system. But I am still not sure what was causing the battery to drain since it was less than a year old.
12/27/2025
Hello Janet, Thank you for sharing your feedback with us. We’re glad we were able to replace the battery, install the new tire sensors, and reset your tire monitoring system. We completely understand your concern about the battery draining, especially since it was less than a year old and not originally a GM battery. We want you to feel fully confident in your vehicle, so we’d be happy to take another look and run a deeper diagnostic to identify what may have caused the drain. Please don’t hesitate to reach out—we’re here to make sure everything is working exactly as it should.
ROCHESTER, NY
Georgia S|2015 Buick Enclave
Confirmed Service Customer
12/27/2025
The service rep, Scott, handled my visit skillfully. I was in and out in just over an hour. He also explained clearly that we should replace our tires which we will definitely do at Bob Johnson in the Spring (when we return from Florida).
12/27/2025
Hello Georgia, Thank you for sharing your experience! We're glad to hear that Scott took great care of you and made your visit quick and smooth. It’s wonderful that his explanation about your tires was clear and helpful. We appreciate your trust in us and look forward to helping you with your new tires in the spring when you return from Florida. Safe travels until then!
ROCHESTER, NY
Richard F|2025 Buick Envision
Confirmed Service Customer
12/28/2025
I did not purchase my Buick from Bob Johnson unfortunately. I purchased this vehicle from Vision Buick. What I realized about Vision is that they do not understand the concept of " Customer Service ". I had an issue that needed immediate attention. I took it to Vision and they did a software update. When I picked up the vehicle the situation was worse. Numerous calls back to the dealer, resulted in no return calls. Went to Bob Johnson and discovered they understood the meaning of " Customer Sevice" The Advisior ( Kaytlin ) understood my frustration and setup an earliest appointment. She informed me that they will get to the bottom of these issues and our tech, would take good care of my car. When I picked up the car Kaytlin handed me the keys and took me out to the vehicle. She went thought exactly what was wrong. She also informed me that the download that was done at Vision was never completed. She walked me through several other updates that were completed as well. She told me to contact her after a fews days to see if I was satisfied with how the car is running. Several days later I stopped in to see Kaytlin to tell her how satisfied I was with the work that Bob Johnson. did for me. I have been in touch with Buick regarding this entire nightmare. I have documented everything that has taken place with this vehicle and my attempts to resolve the issue with Vision , I explained that Vision clearly demonstrated that they sell cars and customer service is not a priority. I attempted to contacted the Service Manager at Vision numerous times , no return calls. On 12/17 ( two weeks after my car was worked on ) I received a call from the service manager at Vision " Richard we have to get the car in here and see what is going on " at that time he stated "I will bring you a car and bring it back to the shop SEE WHAT WE CAN FIND OUT. I WILL CALL YOU RIGHT BACK AND SEE WHAT I HAVE AVAILABLE.. On 12/ 24 I received a call at 10:05 AM from the service manager " RICHARD I HAVE A CAR FOR YOU ... 7 days later . I paused for a moment and I stated that its Christmas Eve and with all due respect , Vision Buick has no concept of what Customer Service is . I stated that 7 days after you contacted me you call me back and lets get the cart in here. I informed him that Bob Johnson resolved the problems with my car . I also stated that documents would indicate that your dealership failed miserably back on Dec 1st. I emphasized that 23 days have passed and you say to me " we need to get your car in here ". Think about that and ask yourself is this acceptable. My thanks to Bob Johnson for demonstrating to me what Customer service is.all about. All my service work will be with Bob Johnson in the future.
12/29/2025
Thank you for sharing your experience with us Richard. We’re sorry to hear about the difficulties you faced elsewhere, but we’re grateful that our team — especially Kaytlin — was able to step in, address your concerns, and get your vehicle back to running the way it should. We truly appreciate your trust and your kind words about the service you received. It means a lot to know we’ve earned your confidence moving forward. We look forward to taking care of all your service needs in the future.
Rochester, NY
David M|2026 GMC Terrain
Confirmed Sales Customer
12/23/2025
It was my first time at that dealership and I had the pleasure of working with Sam who helped me find the right SUV to lease
Samuel Singleton
12/26/2025
Hi David, Thank you for choosing us for your first visit! We’re so glad Sam was able to help you find the right SUV to lease. We appreciate your trust and hope you’re loving your new vehicle!
Rochester, NY
Ronald T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
Excellent service from start to finish Sam was very professional at what he dose . Down to earth great guy . will always recommend him to others . Also Colby gets a thumbs up from me.
Samuel Singleton
12/29/2025
Thank you for the great feedback Ronald! We’re happy to hear you received excellent service. Sam’s professionalism and down‑to‑earth approach clearly made a strong impression, and we appreciate your recommendation. Colby will be glad to hear your thumbs up as well!
Rochester, NY
David S|2012 Buick LaCrosse
Confirmed Service Customer
12/29/2025
knowledge staff that fixed my vehicle in a timely fashion.
12/29/2025
Thank you so much for the great feedback! We’re thrilled to hear our knowledgeable team was able to get your vehicle fixed quickly and get you back on the road. We appreciate you choosing us and are always here whenever you need us!
Rochester, NY
Larry S|2024 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Service was quick and punctual.
1/3/2026
Thank you for sharing your feedback! We’re glad to hear that your service was quick and punctual. Our team works hard to keep every visit smooth and efficient, and it’s great to know we delivered for you. We appreciate you choosing Bob Johnson Buick GMC and look forward to seeing you again!
Rochester, NY
Gregory S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/31/2025
Outstanding sales rep(Jonathan). And GM (Greg). Very easy to deal with.
Jonathan Hillengas
1/3/2026
Thank you so much for sharing your feedback! We’re thrilled to hear that Jonathan and Greg made your experience outstanding. We truly appreciate you choosing Bob Johnson Buick GMC and look forward to helping you again in the future!
Marcellus, NY
Timothy B|2026 GMC Terrain
Confirmed Sales Customer
1/1/2026
Salesman was very helpful
Samuel Singleton
1/2/2026
Thank you so much for your feedback Timothy! We are glad to hear your salesman was helpful. We appreciate you choosing us and look forward to assisting you again in the future!
Albion Rd, NY
Jennifer K|2024 GMC Acadia
Confirmed Service Customer
1/1/2026
Communication was not great. We had to keep calling and no returned calls after we left voice mails. The engine light came back on the night after I picked it up. Need to call service again for an appointment
1/2/2026
Thank you for the feedback. We're sorry for the communication issues and that the engine light came back on. We will have our service team reach out to you—we’ll work to get this resolved quickly. We appreciate your patience.
Rochester, NY
Christine S|2026 Buick Envista
Confirmed Sales Customer
1/1/2026
New vehicle purchased with over inflated tires, and low windshield washer fluid. Bob Johnson did provide a good deal on my 2026 Buick Envista Avenir with Buick splash guards and integrated trunk liner thrown in.
Maxwell Clyburn
1/2/2026
Hello Christine, Thank you for the feedback. We're sorry the tires and washer fluid weren’t set correctly, and we appreciate you bringing it to our attention. We're glad you’re happy with the deal on your 2026 Envista Avenir and the added accessories. Thank you for choosing us!
Ontario, NY
Joseph C|2025 GMC Sierra 1500
Confirmed Service Customer
12/29/2025
Service Manager communicated well.
12/29/2025
Thank you for your feedback Joseph! We’re glad to hear our Service Manager communicated well during your visit. We appreciate you choosing us and are always here to help with anything you need.
ROCHESTER, NY
Lillie J|2016 Chevrolet Equinox
Confirmed Service Customer
12/29/2025
Changed out bad battery that was under warranty. One person wanted to charge me and the other one didn't, needless to say,I'm still having problems but won't be coming back there.
12/29/2025
Thank you for sharing your feedback with us. We’re glad the battery was replaced, but we’re truly sorry to hear about the mixed communication and that you’re still experiencing issues. We would really appreciate the chance to make this right. Our team is committed to clear communication and quality repairs, and we’d be happy to take another look to ensure your vehicle is fully resolved. If you decide to give us another opportunity, we’re here and ready to help.
Rochester, NY
Patrick F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
It was great and I would recommend the dealership to family and friends
Samuel Singleton
1/3/2026
Thank you so much for your feedback! We're thrilled to hear that you had a great experience with us. Knowing you’d recommend our dealership to your family and friends truly means a lot — that’s the highest compliment we can receive. We appreciate you choosing Bob Johnson Buick GMC and look forward to helping you again anytime you need us!
Cicero, NY
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
Easy no hassle experience
Jason Ksczanowicz
1/2/2026
Thank you! We arereally glad to hear everything was easy and hassle‑free for you. It means a lot that you shared that.
Hilton, NY
Alexander M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/1/2026
Jason K. was my salesperson and after my experience, Bob Johnson may have gained a lifelong customer.
Jason Ksczanowicz
1/2/2026
Thank you so much for sharing this Alexander! We’re thrilled to hear Jason took such great care of you. It means a lot to know we may have earned a lifelong customer — we truly appreciate you!
Pittsford, NY
Jaclyn M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
1/1/2026
Our salesperson Sam S and his assistant Colby W were wonderful! Answered questions, very accommodating, helpful in all aspects of our vehicle search. Got us into a wonderful vehicle!
Samuel Singleton
1/2/2026
Hello Jaclyn, Thank you so much for the wonderful feedback! We're thrilled to hear that Sam and Colby took such great care of you. It’s great to know they were able to answer all your questions and help you find the perfect vehicle. We truly appreciate you and are so glad you’re enjoying your new ride!
Rochester, NY
Benjamin B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
Salesman listened to what I wanted and gave options you had on lot. I was not forced to a sales script, i said i want to talk price only and my wish was respected. You gave me the most respectable offer for my trade than other dealerships ( i searched far an wide as i travel a good deal). Jordan K was helpful in getting aps setup for my car and showed the abilities of the mygmc ap.
Jordan Kujawski
1/2/2026
Thank you for sharing this! We're glad to hear your salesperson listened to what you wanted and respected your process. It’s great that you felt the trade offer was fair and that Jordan was able to help you get your apps set up and walk you through the MyGMC features. We truly appreciate you choosing us!
Addison, NY
Elizabeth D|2025 Buick Enclave
Confirmed Sales Customer
1/5/2026
It was a really easy process overall. Andrew was great and extremely accommodating, even when we had to bring our 2 toddlers with us. Everyone we had contact with was so kind and helpful.
Andrew Terrigino
1/6/2026
Thank you for sharing your experience Elizabeth! We’re so glad to hear the process was easy and that Andrew made everything accommodating for you and your family. We appreciate your kind words about our team and look forward to helping you again in the future.
Rochester, NY
Paul G|2026 GMC Yukon XL 1500
Confirmed Sales Customer
1/6/2026
Jason was very helpful and knowledgeable in aligning the purchase and delivery of our vehicle. I will definitely recommend him to others when purchasing or leasing another vehicle.
Jason Ksczanowicz
1/6/2026
Hello Paul, Thank you for your feedback! We’re glad Jason made your purchase and delivery smooth, and we appreciate your recommendation.
Canandaigua, NY
Minerva D|2026 Buick Enclave
Confirmed Sales Customer
1/6/2026
Bob Johnson is our go to dealer. We love our dealer Jolene. They are always ready to work with you and never pushy
Jolene Vitto
1/8/2026
Thank you so much Minerva! We’re honored to be your go-to dealer, and I truly appreciate your kind words. It means a lot that you enjoy working with me and feel comfortable with our team. Looking forward to helping you again anytime!
Rochester, NY
Kevin D|2026 GMC Yukon
Confirmed Sales Customer
1/7/2026
I had a great experience with the store manager Gerg Bennett and salesman Jason Kaczanowicz. I woild definitely recommend the dealership to anyone who would be interested in a GMC. Family, friends etc.
Jason Ksczanowicz
1/8/2026
Hello Kevin, Thank you so much for sharing this! We’re thrilled to hear you had a great experience with Greg and Jason. Your recommendation means the world to us, and we truly appreciate you trusting us for your GMC needs!
HILTON, NY
Timothy F|2024 Buick Encore GX
Confirmed Service Customer
1/7/2026
Was grateful to have the use of a loaner vehicle while my car was in and the part that was needed for my vehicle was on back order
1/8/2026
Hello Timothy, Thank you for sharing! We’re glad the loaner vehicle helped while your part was on back order. We appreciate your patience and your business!
Fairport, NY
Scott P|2026 GMC Terrain
Confirmed Service Customer
1/7/2026
Quick and easy but didn’t fill washer fluid like text had said
1/8/2026
Hello Scott, Thank you for sharing! We’re glad the process was quick and easy, and we appreciate you letting us know about the washer fluid. We’ll make sure to address that moving forward. Please don't hesitate to stop so that we can top that off for you.
HILTON, NY
Michael H|2025 GMC Sierra 1500
Confirmed Service Customer
1/7/2026
Friendly courteous on time
1/8/2026
Hi Michael, Thank you! We’re glad to hear everything was friendly, courteous, and on time. We appreciate you!
Kendall, NY
Karla S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/8/2026
We couldn't have had a better experience with our truck purchase! We truly appreciate the clear, no-nonsense negotiations. Our sales consultant, Jason K. and everyone we came in contact with was super friendly, efficient and professional. We will definitely recommend your dealership to family and friends!
Jason Ksczanowicz
1/8/2026
Thank you so much Karla! We’re thrilled to hear you had such a great experience with your truck purchase. Jason will be happy to know their clear, friendly approach made a difference. Your recommendation means a lot to us!
Rochester, NY
Grace R|2024 Buick Encore GX
Confirmed Service Customer
1/2/2026
All was done in proper time with pleasant service staff.
1/2/2026
Thank you for the feedback! We're glad to hear everything was handled promptly and that our staff made the experience pleasant. We appreciate you!
Hilton, NY
Nancy J|2026 Buick Encore GX
Confirmed Sales Customer
1/2/2026
Buying the car with Sam was so easy!
Samuel Singleton
1/3/2026
Thank you for the great feedback! We're glad to hear buying your car with Sam was so easy. Enjoy your new ride!
Rochester, NY
Joshua V|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Max was great to deal with!
Maxwell Clyburn
1/6/2026
Hello Joshua, Thanks for sharing! We’re glad to hear Max made the experience great for you.
Walworth, NY
Shannon V|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
We love working with Sam. Everything always goes quick and smooth and he has everything ready on day of pickup.
Samuel Singleton
1/8/2026
Thank you for sharing Shannon! We’re thrilled to hear Sam makes everything quick and smooth for you and has everything ready on pickup day. We appreciate your trust and look forward to working with you again!
Holley, NY
Mary Elizabeth C|2022 Buick Encore
Confirmed Service Customer
1/8/2026
This was my first time going to the service area, and I was not sure of the procedure. The staff were very helpful with my questions. The technician was also very helpful during checkout, and provided some great info regarding my warranty
1/8/2026
Hello Mary, Thank you for sharing! We’re glad our staff and technician were able to answer your questions and provide helpful info about your warranty. We appreciate you trusting us for your first service visit!
Rochester, NY
A D|2017 Buick Envision
Confirmed Service Customer
1/8/2026
I have been going to Bob Jonson for years. I have taken all my cars there because of the great service.
1/8/2026
Thank you for your loyalty! It means so much that you’ve trusted Bob Johnson for years and bring all your vehicles to us for service!
ROCHESTER, NY
Devon G|2026 Buick Encore GX
Confirmed Sales Customer
1/8/2026
I had a great experience getting my second lease with Bob Johnson. Jordan and Brendan were very helpful!
Jordan Kujawski
1/9/2026
Thank you Devon! We’re so glad to hear your second lease experience was great and that Jordan and Brendan were helpful. We appreciate your continued trust in us!
Brockport, NY
Nicholas R|2026 GMC Sierra 1500
Confirmed Sales Customer
1/9/2026
Chris was great to work with everything went so smoothly and everything was take. Care of for me making it a stress free deal!
Christopher Balewick
1/9/2026
Thank you for your feedback Nick! We’re glad to hear everything went smoothly and that Chris took care of all the details, making the process stress-free. We appreciate your business and look forward to working with you again!
Macedon, NY
Justin P|2026 GMC Terrain
Confirmed Sales Customer
1/12/2026
Totally non stressful experience. Would definitely do business here again!
Samuel Singleton
1/12/2026
Hi Justin, Thank you for your kind words! We’re thrilled your experience was stress-free and that you’d choose Bob Johnson Buick GMC again. Enjoy your new vehicle, and we look forward to helping with any future service or sales needs!
Cicero, NY
Michael C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/12/2026
Always goes well, great staff and my sales person is the best.
Alfred Vieira
1/12/2026
Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Johnson Buick GMC! Congratulations on your new vehicle!
Rochester, NY
Mark G|2026 GMC Canyon
Confirmed Sales Customer
1/14/2026
Had a great experience. No pressure and a great deal in the end!
1/15/2026
Hello Mark, Thank you for sharing your experience! We’re glad you had a great, no-pressure visit and found a great deal. Enjoy your new vehicle, and we look forward to helping with any future service or sales needs at Bob Johnson Buick GMC!
Brockport, NY
Christopher K|2025 GMC Acadia
Confirmed Sales Customer
1/15/2026
I had a great experience at Bob Johnson Buick GMC. Staff we friendly, my salesman was very helpful and courteous.
Jordan Kujawski
1/15/2026
Hello Christopher, Thank you for sharing your experience! We’re thrilled to hear our staff was friendly and that your salesman was helpful and courteous. Enjoy your new vehicle, and we look forward to assisting you with any future needs at Bob Johnson Buick GMC!
Canandaigua, NY
Steven M|2024 GMC Terrain
Confirmed Service Customer
1/15/2026
THE DIRTY FLOOR MAT WAS LEFT IN MY VEHICLE ALSO THE PLASTIC SEAT COVER WAS ALSO LEFT BEHIND THE GLUE WAS NOT CLEANED OFF WINDSHIELD BEFORE PLACEMENT OF NEW INSPECTION STICKER VERY DISAPPOINTED
1/19/2026
Hi Steven, We’re sorry your vehicle was returned with the floor mat, seat cover, and adhesive residue still inside. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. Please reach out to our manager at gstanwix@bobjohnsonauto.com or 585‑227‑1900 ext. 4960 so we can make this right. Thank you for letting us know.
ROCHESTER, NY
Mark L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
The experience I had is what I would have expected from any dealership.
Andrew Terrigino
1/19/2026
Hi Mark, Thank you for sharing your feedback. We’re glad to hear your experience met expectations, but we always strive to go above and beyond for our customers. If there’s anything we can do to make your next visit exceptional, please feel free to reach out. Thank you for choosing us!
Rochester, NY
William P|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/16/2026
oil change tire rotation and state inspection. was ion and out quick
1/19/2026
Hi William, Thanks for the review! We’re glad to hear you were in and out quickly. We appreciate you choosing us!
ROCHESTER, NY
Margo S|2025 GMC Acadia
Confirmed Sales Customer
1/16/2026
Sam and Colby were great. Colby was training yet still very informative and helpful with any questions or concerns we had. Would recommend Bob Johnson to anyone
Samuel Singleton
1/19/2026
Hi Margo, Thank you for the great review! We’re happy to hear Sam and Colby took such good care of you. It’s wonderful that Colby was able to be so helpful and informative. We truly appreciate your recommendation and look forward to seeing you again at Bob Johnson!
Holley, NY
Leslie M|2026 GMC Terrain
Confirmed Sales Customer
1/9/2026
Jordan was amazing he helped us get the vehicles we needed at the price point we expected
Jordan Kujawski
1/9/2026
Thanks so much Leslie! Jordan did an awesome job getting you the vehicles you needed at the price you expected. We really appreciate your business!
Hilton, NY
Cory M|2025 GMC Terrain
Confirmed Sales Customer
1/9/2026
We love working with Jonathan year after year- he always works so hard to get us exactly what we need!!!
Jonathan Hillengas
1/9/2026
Hello Cory, Thank you for your loyalty and kind words! We love hearing that Jonathan consistently goes above and beyond to get you exactly what you need year after year. Building long-term relationships is what we strive for, and your trust means the world to us. Enjoy your new vehicle, and we look forward to working with you again!
Hilton, NY
John M|2025 GMC Sierra 1500
Confirmed Service Customer
1/10/2026
I made an appointment showed up on time and you fixed my problem. Thanks
1/12/2026
Thank you for sharing your experience! We’re glad we could resolve your issue quickly and make your visit hassle-free. Your time is valuable, and we appreciate you choosing Bob Johnson Buick GMC for your service needs. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Sodus, NY
Alexis H|2026 GMC Terrain
Confirmed Sales Customer
1/10/2026
Sam Singleton was incredibly helpful and guided me through every question I had, making the decision-making process much easier.
Samuel Singleton
1/12/2026
Hi Alexis Thank you for your feedback! We’re glad Sam made the process easy and answered all your questions. We appreciate you choosing Bob Johnson Buick GMC and look forward to assisting you with any future service needs!
Rochester, NY
Edward S|2026 GMC Sierra 1500
Confirmed Sales Customer
1/12/2026
Logan was professional and very knowledgeable on all. He helped make everything go well.
Logan Devos
1/12/2026
Hello Edward, Thank you for your feedback! We’re glad Logan’s professionalism and knowledge made everything go smoothly. We appreciate you choosing Bob Johnson Buick GMC and look forward to assisting you with any future service or sales needs!
Churchville, NY
Jason A|2026 Buick Enclave
Confirmed Sales Customer
1/14/2026
Very friendly and easy to deal with staff
Christopher Balewick
1/15/2026
Hello Jason, Thank you for your feedback! We’re glad our team was friendly and easy to work with. Enjoy your new vehicle, and we look forward to assisting with any future service or sales needs at Bob Johnson Buick GMC!
Portville, NY
Michael O|2024 GMC Sierra 1500
Confirmed Service Customer
1/16/2026
Simple, easy and comfortable
1/19/2026
Hi Micheal, Thanks so much for the review! We’re thrilled to hear your experience was simple, easy, and comfortable. We love making visits feel just like that! Thanks for choosing us!
Churchville, NY
Richard S|2018 GMC 1500 Sierra
Confirmed Service Customer
1/16/2026
Graig (Service Manager) helped with my question as well as solving it.
1/19/2026
Hi Richard, Thanks for the review! We’re glad to hear Greg was able to answer your question and get everything solved for you. We appreciate you choosing us!
ROCHESTER, NY
Joan K|2025 Buick Encore GX
Confirmed Service Customer
1/19/2026
Always pleased with my experience!
1/19/2026
Hi Joan, Thank you for the kind words! We’re thrilled to hear you’re always pleased with your experience. We truly appreciate your continued trust and look forward to seeing you again!
ROCHESTER, NY
Jennifer C|2026 Buick Envision
Confirmed Sales Customer
1/20/2026
Prompt, courteous service
Jason Ksczanowicz
1/20/2026
Hi Jennifer, Thank you for the review! We’re glad to hear you about your service experience. We appreciate you choosing us and look forward to assisting you again.
Syracuse, NY
Daniel L|2023 GMC Sierra 1500
Confirmed Service Customer
1/20/2026
Service advisor efficient and work was completed in a timely manner
1/20/2026
Here’s a cleaner, less repetitive, and slightly warmer version with your requested closing: *** Hi Dan, Thank you for the review! We’re glad to hear your service advisor was efficient and your work was completed promptly. We appreciate you choosing us and look forward to seeing you again!
ROCHESTER, NY
Barbara D|2024 GMC Terrain
Confirmed Service Customer
1/20/2026
Great customer serice. I was in and out in under an hour.
1/20/2026
Hi Barbara, Thank you for the great review! We’re glad your visit went smoothly and efficiently. We appreciate you choosing us and look forward to seeing you again!
Rochester, NY
Michael S|2026 Buick Encore GX
Confirmed Service Customer
1/20/2026
It is a great dealership, both sales (Sam) and service, both getting appointments and quick repairs. I thank everyone there!
1/20/2026
Hi Michael, Thank you for the wonderful review! We’re thrilled to hear you’ve had such positive experiences with both our sales and service teams. We truly appreciate your kind words and your trust in us. Thank you for choosing Bob Johnson — we look forward to seeing you again!
Rochester, NY
Scott W|2026 GMC Sierra 1500
Confirmed Sales Customer
1/20/2026
Courteous and helpful staff helped me with making the right choice.
Andrew Terrigino
1/20/2026
Hi Scott, Thank you for the review! We’re glad our staff was able to assist you and help you feel confident in your choice. We appreciate you choosing us and look forward to seeing you again!
Churchville, NY